Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.G., Vancouver, WA
"Longtime delighted customer"
J.M., Sydney, Australia
"Thank you for your excellent service! My purchases arrived beautifully packed & so quickly! Delightful!
K.M., Springfield, VA
"One of my favorite sites"
T.J., Centerville, IA
"I have shopped with you before and love the prompt service and attention to detail. I so enjoy your newsletter and your attitude about pets! You are all winners in my book and I enjoy spending my money with people who could be my friends!"
D.H., Ironton, MD
"I love this site, it is a big help when trying to come up with a value on some of our items for our non profit organization."
K.B., Tigard, OR
"Love you guys! Keep up the great work!"
K.H., Ithica, NY
"This is a nice service you provide!"
M.B., Sydney, Australia
"This website holds an A-grade database of information and knowledge to assist those looking for particular patterns or items. With only a producer name and a mental image of the pattern design, I was able to locate my missing piece within 30 minutes. Thank you!"
C.C., Brimley, MI
"Praise God! Replacements.com is a great place to find or sell your treasures! Amen."
S.A., Newburg, PA
"Have shopped with you before and am always pleased with the services you provide and the quality of the merchandise I buy."
C.L., Philadelphia, PA
"Wonderful site! Thanks."
S.J., Port Charlotte, FL
"I have a selection of this pattern which I have purchased from you two years ago. I was very pleased with product and your service!"
P.M., Taranaki, New Zealand
"Received the lidded sugar bowl in six days! Fantastic!"
J.J., Andalusia, AL
"Wonderful site. Love all your hard work."
F.B., Fort Collins, CO
"You are wonderful. Besides the amazing trove of stuff you have, you go looking for us for what you don't yet have but we need. You include so many cool things, like the Tom Clark gnomes, AND you love your pets. You have a great reputation as a company with your employees. Your customer service is awesome. I always feel so helped. Like family."
L.T., Bellevue, WA
"Love your website, appreciate your services. Thank you!"
V.S., Winston Salem, NC
C.S., Kirkintilloch, UK
"Great to find this site"
A.J., New York, NY
"Your service is great"
A.N., Rising Sun, IN
"Love your website&easy to use."
J.B., Kennebunk, ME
"I have done business with you before and have always been satisfied."
E.M., Riverside, CA
"Love your site. Have ordered before and been very happy with my purchases."
J.B., Maryland Heights, MO
"I really appreciate a business such as yours. I was only 21 when my mother purchased my china pattern for me. I had no idea that there were so many optional pieces to go with my chosen pattern! I am very impressed that if there is a piece of my china pattern that is currently not in your stock, that your company goes above and beyond the call of a regular retailer to search for any pieces that I may have expressed an interest in ordering! I have never seen this service offered on another retailers website! This feature is extremely generous on the part of your company. Not many retailers in today's world will take that extra step to help make customers extremely satisfied, much less devote the manpower hours that it will take for the search! Thank you for all of the services that you offer to make it possible for me to order pieces of my china pattern that I currently do not own! You have a new customer for life!"
J.D., West Roxbury, MA
"I was interested in replacing a few broken pieces from my Noritake china set that was made during the late 1940's and given to my mother as a wedding gift. I spent some time browsing through their highly extensive collection but did not find my set. I asked their customer service if they could help me out and sent a picture of one dinner plate. Within two days they had identified my pattern exactly. And for the frosting on the cake Replacements also has a very good assortment of pieces to fill in for my broken ones. I am very satisfied with the company and their service and recommend Replacements highly."
G.S., Jamaica, NY
"I have used you as well and am very satisfied"
R.L.K., Fort Wayne, IN
"I have ordered from you folks and ordered the cheapest of the items possible and they were even better then the original set. Wow. Thank you so much. Sometime down the road I may be interested in selling the Noritake china. It is in pristine condition. The items ordered were so well protected when packed that I used the packing to take my old set to donate in. The care given and response time speaks very well of your company and staff. I will continue to place orders and to share with my friends about Replacements. Thank you again."
M.B., Gambrills, MD
"Replacements does a fantastic job with customer service. Everyone I've spoken to has always been polite and helpful. Keep up the great work!"
L.C., Darien, IL
"What an incredible website!"
S.B., Sandwich, IL
"Love your service!!"
J.C., Anchorage, AK
"Long-time subscriber of Replacements, Ltd. You've found just about everything for me!"
S.W., Forney, TX
"Love your service, and your customer service people are wonderful! So nice to find good service, because these days it is lacking in most places!"
S.K., Lima, OH
"Great place for shopping"
B.B., Hartford, WI
"I love Replacements, they have helped to find what I thought was irreplaceable in the past."
R.C., Queensland, Australia
L.C., Spokane, WA
"Love this place!"
T.B., Ridgely, MD
"Just a friendly note! We visited your showroom on Tuesday, Aug.7. Wow, was I blown away!! I have been on your mailing list for a long time, but never ordered anything because I wasn't sure of your quality of product; my big mistake, our shopping experience was excellent from walking in the door to leaving. Our sales lady was great from picking our stainless pattern to the right china pattern and getting us ready for our trek home to MD. Many thanks for your excellent service and good Southern hospitality. Have a great day, you'll be hearing from me more often now I feel I know you."
D.R., Hattiesburg, MS
"Ordered several times from you and contacted you by phone. I have always had an excellent experience with your company."
J.H., Mason City, IA
"You have the best managed business in the world and the best customer service anywhere!!!"
B.O., St Simons IS, GA
"This site is great! Totally user friendly."
B.L., Hilton Head Island, SC
You are amazing! It is refreshing to find a company with such a tremendous inventory so well organized and you are so "user friendly. Thank you!
More Pages of Letters From Our Customers!