Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.F., Dale City, VA
"We love the fact that you have the available items to complete our sets and replace our broken items."
R.B., Clayton, NC
"I just wanted to tell you again how much I appreciate the A++ customer service I experienced when dealing with you. The pieces I ordered arrived in perfect condition."
C.P., Buchanan, GA
"I used your service for years! Excellent service, excellent staff!"
C.V.H., Vero Beach, FL
"This site has been so very helpful in replacing pieces I have broken!"
P.M., Shannon, IL
"I recently placed a order for soup bowls for my china set. They arrived perfectly! What a wonderful service you offer! Now my set is complete to pass down to my children! Thank you!"
K.P., Roanoke, VA
"I used your services many years ago for a different set of china. I was successful in acquiring a number of pieces at different times, so this was the first place I looked to replace some plates that got broken in a fairly new set. Thanks for the assistance."
J.S., Lebanon, OR
"I've been a satisfied customer for over 10 years, never disappointed!"
S.F., Shreveport, LA
"Really enjoy your site and have learned so much from it."
H.B., Christopher Lake, Canada
"Great site, very well done, easy to use."
C.F., Davison, MI
"Repeat customer - have been very satisfied to date with your transactions and merchandise."
C.G., Easley, SC
"I have bought from you before and was pleased with the service (Pottery Barn Reindeer Pattern)."
G.L., McKinleyville, CA
"Thanks for all your work in finding these items. It has become extremely hard to find any new treasures adding to my already large collection of original Fiestaware dishes. There just isn't much in stores these days. Long gone are the days of finding any good pieces at a flea market or yard sale.....especially out here in Northern California. Fiestaware is very difficult to find the farther west one goes from West Virginia where the factory is located. I have a lot of exotic pieces so now I am in the market for those rare vessels. I do prefer the hunt but these days I am depending on Replacements, Ltd. to help me out."
C.P., Boerne, TX
"Love your site!"
K.M., Deerfield Beach, FL
"I love your website and I hope you can find the missing pieces for me."
J.W., Saint Paul, MN
"I've added to and completed many sets in addition to acquiring gifts over the years with excellent results!"
J.C., Clemmons, NC
"Replacements is a wonderful store, it's fun to shop there to find gifts! The service your sales staff provide is so professional and friendly, whether shopping by phone, Internet or right in the store."
J.L., Salem, NJ
"Thanks for this service! When my High School English teacher died, I was shocked to find that she willed her mother's valuable Limoges china to me. Your company was able to locate and offer me a replacement table plate which completed my nostalgic collection."
L.D., Troy, SC
"Your service is invaluable to me because I thought my pattern was forever "complete." I erroneously thought that I would never truly be able to truly complete the set that was one of my mother and father's wedding gifts in 1965. Thank you so very much."
M.R., Hackettstown, NJ
"Excellent site. Great merchandise."
M.G., Chapel Hill, NC
"Love your pet policy!"
M.H., Washington, DC
"Wonderful service you provide"
M.T., Muskogee, OK
"I have ordered from you before and have always been pleased with my orders!"
L.V., State College, PA
"It's always a pleasure!"
C.D., Donald, OR
"I wish I would have found this site years ago!"
P.C., New Hampton, IA
"I've used you before. Very helpful."
D.I., Phoenix, AZ
"Nice to have a website like yours to search for dinnerware product replacements for broken pieces, thank you!"
S.M., Santa Rosa, CA
"I'm just overwhelmed by your fantastic selection"
K.V.D., Palo Alto, CA
"Pleased with your rapid response, thorough documentation, easy instructions, and results!"
M.K., Carrabelle, FL
"The individualized messages and customer service provided in your newsletters, as well as in the regular updates keeps me interested and aware of what potential purchases might be available to me at any given time. I also appreciate having price information for the broader marketplace. Thank you for the professionalism and good connections you maintain with this customer!!!"
D.I., Ontario, Canada
B.B., Hartford, WI
"I love Replacements, they truly help a person find the irreplaceable"
L.S., Rathdrum, ID
"Nice web site"
C.F., San Antonio, TX
"I was happy with my previous order and was extremely pleased with the help that I got from your customer service folks on the telephone."
C.H., Northborough, MA
"Excellent customer service"
J.S., Gold Coast, Australia
"Fantastic site and service! Thanks!"
P.A., Maple Plain, Minneapolis
"I love you guys! Replacements is the Memory Bank of a fast disappearing breed. Early glass and china that is Identified nowhere else. You and your organization are the History Keepers of this early Artistic glass and china that was often produced by immigrant artisans who came from Europe for a better life. Many of these artisans had worked on the grand estates of the European wealthy before coming to American. Much of this glass and china could not be reproduced today at any price. The artistic crafts people who created it are no longer with us. Your site is a wealth of information."
M.G., Portland, MI
"I am thrilled with your services. I provided a photograph of the violet plate that I was looking for quite some time ago. For several months, I received emails from Replacements indicating that they hadn't found it but were still looking. I was skeptical until I received an email last week indicating you had found the pattern I was looking for! I was shocked and delighted and have asked you to search for tea cups for the set to complete it. You do a fantastic job and I truly am thrilled that I can complete sets of dishes from my mother and my aunt to pass on to my children."
W.B., Tampa, FL
"I have been a customer for years, but that hardly covers my praise for Bob Page and his company/family. It's always one of the highlights of our road trips between Tampa and Washington, when my wife and I are able to stop off in Greensboro, for a visit to the showroom/museum. I was once treated to a walk-about behind the scenes and into the warehouse. What a spectacle! Rows and rows of china patterns, all neatly labeled and catalogued. If you ever need a spare piece of (almost) anything, the guys in there can probably find it for you. We are one of the favored few to come in once with one of our dogs, and had a very friendly canine reception too. All in all, the Chamber of Commerce there should have you on the outstanding sites to visit for any tourist, even those not looking for a replacement."
J.D., Seattle, WA
"Thank you for your hard work"
M.M., San Antonio, TX
"Thank you for finding the name of my grandmother's china!"
More Pages of Letters From Our Customers!