Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.B., Gambrills, MD
"Replacements does a fantastic job with customer service. Everyone I've spoken to has always been polite and helpful. Keep up the great work!"
L.C., Darien, IL
"What an incredible website!"
S.B., Sandwich, IL
"Love your service!!"
J.C., Anchorage, AK
"Long-time subscriber of Replacements, Ltd. You've found just about everything for me!"
S.W., Forney, TX
"Love your service, and your customer service people are wonderful! So nice to find good service, because these days it is lacking in most places!"
S.K., Lima, OH
"Great place for shopping"
B.B., Hartford, WI
"I love Replacements, they have helped to find what I thought was irreplaceable in the past."
R.C., Queensland, Australia
L.C., Spokane, WA
"Love this place!"
T.B., Ridgely, MD
"Just a friendly note! We visited your showroom on Tuesday, Aug.7. Wow, was I blown away!! I have been on your mailing list for a long time, but never ordered anything because I wasn't sure of your quality of product; my big mistake, our shopping experience was excellent from walking in the door to leaving. Our sales lady was great from picking our stainless pattern to the right china pattern and getting us ready for our trek home to MD. Many thanks for your excellent service and good Southern hospitality. Have a great day, you'll be hearing from me more often now I feel I know you."
D.R., Hattiesburg, MS
"Ordered several times from you and contacted you by phone. I have always had an excellent experience with your company."
J.H., Mason City, IA
"You have the best managed business in the world and the best customer service anywhere!!!"
B.O., St Simons IS, GA
"This site is great! Totally user friendly."
B.L., Hilton Head Island, SC
You are amazing! It is refreshing to find a company with such a tremendous inventory so well organized and you are so "user friendly. Thank you!
M.M, Oklahoma City, OK
"Ive ordered a number of things from you and have always been please with what I got."
M.S., Round Rock, TX
"Ive been using your service for year, and like it!"
R.H., Shreveport, LA
"Always get great service."
M.T.,Hopewell Junction, NY
"Im very grateful for this website. It has helped me find china and flatware pieces for both old and new sets. Keep up the good work and thank you again!"
L.M., Kingman, AZ
"Very pleased with your service! I also like the fact that once I have registered a pattern with you, I get feedback from you whenever additional pieces of that pattern are found."
C.S., Royse City, TX
"Visited your store and loved it!"
H.F., Leavenworth, WA
"I have referred to you for years. I have always found you very reliable."
M.M., Jamestown, NC
"Love your complete story and products."
J.C., Arlington, VA
"Finally!! Found Someone who will help me hunt for these! I love this china, but a few of my dishes are now chipped."
P.S., Eden, NC
"I love you guys!"
J.M., Yarnell, AZ
"Love your website."
C.F., Dale City, VA
"We love the fact that you have the available items to complete our sets and replace our broken items."
R.B., Clayton, NC
"I just wanted to tell you again how much I appreciate the A++ customer service I experienced when dealing with you. The pieces I ordered arrived in perfect condition."
C.P., Buchanan, GA
"I used your service for years! Excellent service, excellent staff!"
C.V.H., Vero Beach, FL
"This site has been so very helpful in replacing pieces I have broken!"
P.M., Shannon, IL
"I recently placed a order for soup bowls for my china set. They arrived perfectly! What a wonderful service you offer! Now my set is complete to pass down to my children! Thank you!"
K.P., Roanoke, VA
"I used your services many years ago for a different set of china. I was successful in acquiring a number of pieces at different times, so this was the first place I looked to replace some plates that got broken in a fairly new set. Thanks for the assistance."
J.S., Lebanon, OR
"I've been a satisfied customer for over 10 years, never disappointed!"
S.F., Shreveport, LA
"Really enjoy your site and have learned so much from it."
H.B., Christopher Lake, Canada
"Great site, very well done, easy to use."
C.F., Davison, MI
"Repeat customer - have been very satisfied to date with your transactions and merchandise."
C.G., Easley, SC
"I have bought from you before and was pleased with the service (Pottery Barn Reindeer Pattern)."
G.L., McKinleyville, CA
"Thanks for all your work in finding these items. It has become extremely hard to find any new treasures adding to my already large collection of original Fiestaware dishes. There just isn't much in stores these days. Long gone are the days of finding any good pieces at a flea market or yard sale.....especially out here in Northern California. Fiestaware is very difficult to find the farther west one goes from West Virginia where the factory is located. I have a lot of exotic pieces so now I am in the market for those rare vessels. I do prefer the hunt but these days I am depending on Replacements, Ltd. to help me out."
C.P., Boerne, TX
"Love your site!"
K.M., Deerfield Beach, FL
"I love your website and I hope you can find the missing pieces for me."
J.W., Saint Paul, MN
"I've added to and completed many sets in addition to acquiring gifts over the years with excellent results!"
More Pages of Letters From Our Customers!