Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.F., Philadelphia, PA
"I think Replacements is wonderful for many reasons. The main one is that if not for them I would have never had a seemingly unattainable dream come true: that of owning a set of fine china. I didn't want the cheap discount sets sold for $200.00 or less in various stores & catalogs. One day I was in the china dept of a nice dept store where they were selling closeout china place settings. I wanted something with an emerald green type color band and was not very hopeful because I knew that wasn't commonly found. Wouldn't you know I found one place setting with a contemporary green band. I loved it because it was modern and also had a classic gold trim. Perfect for my Irish/Welsh heritage. Because of Replacements I now have a complete set of china for 11+. It was bought in bits and pieces, aided by sale alerts on my pattern. I even got discontinued Lenox deluxe stainless on special, too. It took ten years but it's mine now !!! The staff were always friendly and made me feel like my questions or orders were special. I never felt funny ordering $10.00 dinner plate even knowing many customers' plates were in a much higher price range. So now this almost-sixty can set a stunning formal table!!!"
J.K., Southampton, PA
"I have bought items from you and was very pleased with your service."
M.B., Bloomington, IL
"I have always been pleased with the results from your services."
H.C., Olive Branch, NC
"I've used your services for many years and am always pleased-thanks!"
P.H., Millsboro, DE
"I have received many pieces from Replacements. My first visit to the website was to find replacement pieces for my aunt's Lenox Starlight Pattern from the 50's. Thank you."
S.K., Amelia, OH
"This is such an awesome site! I love that I can replace my one broken bowl from a set of 16 dishes! Thanks!"
N.M., Aventura, FL
"You guys are the greatest!!"
L.C., Blackwood, NJ
"Love your company"
M.L., Houston, TX
R.N., St. Charles, MO
"The website is so easy to navigate and very informative!"
J.D., Prescott Valley, AZ
"Thank you for this valuable, time-saving service."
K.B., Mineral, VA
D.R., Scarborough, NY
"My dad used you many years ago with great success. Happy you are still in business!"
S.G., Havre de Grace, MD
"Everything arrived in perfect condition, thank you!"
B.G., Fredericksburg, VA
"Love your store. I visit your store each time I pass through the Greensboro. ALWAYS found excellent service with personnel at the desks, from searching for identified merchandise to helping identify pieces for which customers are unsure of manufacture or name. Service is the same whether purchasing $10.00 or $1,000. Best in the business."
J.W., Rosenberg, TX
C.C., Xenia, OH
"Have used your service in the past and am delighted to know you're still in business."
G.K., Chicago, IL
"I have ordered before - been very happy!"
M.L., Ontario, Canada
"Your web-site has helped me immensely in identifying patterns of china and silverware that have been in my family for years. And now that we are settling the estate, identifying patterns has helped us appreciate even more what we are inheriting. Thank You, Replacements.com!!!"
D.R., Sacramento, CA
"I love your website. I have purchased pieces from you that I didn't think I could find and was so excited that you had them. Your prices are very reasonable. It is also nice that you purchase pieces from us. I enjoy doing business with Replacements.com both as a customer and as a dealer."
L.F., Tacoma, WA
"I am an old customer and love your store! I have replaced pieces in my grandmother's old china as well as crystal in my great aunt's collection. Now I'm looking for pieces for another set of china. You are a great resource!"
M.C., Schenectady, NY
"I am thrilled to know there is a source for replacements for things bought so many years ago!! Thank you!"
S.Y., Perkinsville, VT
"A most wonderful site! Replacements is very professional, helpful, friendly, and knowledgeable."
S.M., Citrus Heights, CA
"Great service and products! I have used your service to find several items I thought impossible to find. I appreciate the ease of ordering, great shipping and the email updates."
E.E., Oxnard, CA
"You are a good, reliable company!"
G.S., Pompano Beach, FL
"Your site is amazing! I found 3 bone china demitasse cups and saucers to add to my great grandmothers tea service which I never thought I would find as I knew the factory and the pattern had long since disappeared."
J.G., Murrieta, CA
"I have purchased from you before and have been pleased."
R.P., Miami Beach, FL
"I very recently placed an order for the very first time and held my breath in anticipation of receiving the order which came by the way today and much to my surprise much faster than I thought it would. I cannot tell you how delighted I was when I received my replacement order of china that I thought sure, after all these years, would be no longer available. I replaced two dinner plates and coffee mug that I assumed with never be found again!!! My partner, who passed away eight years ago in October gave the china to me as a present for me and our new home at that time more than twenty years ago. After his death four of the dinner plates were broken by either my mishandling or by a guest breaking them and the coffee mug I dropped by accident. I always lamented the fact that the place settings of eight had dwindled down in the dinner plates and the coffee mug. Now they are complete and I did have a moment this evening, the weekend of Labor Day, because I was so afraid that perhaps the order wasn't same but it was! Thank you so much!"
K.R., Mission Hills, KS
"Not only have I ordered pieces for old family patterns in the past and been happy with the replacements you have sent me, on one occasion, your customer service personnel helped me establish a value for a lost sterling silver tea set so that our insurance company had guidelines to go by when reimbursing us for the loss. We depend on your company for information and quality whenever we need china or silver to fill in sets our family has owned for generations. Your policy of allowing pets in the workplace is also inspiring!"
G.N., Berea, KY
"I just saw the movie "Junebug", and saw Replacements, Ltd. Cool! I have perused Replacements for years and have found so many beautiful items. In the future I am definitely planning on purchasing the Crabtree & Evelyn collectible mugs and a dinnerware set that I could not find anywhere else. I was so grateful that Replacements carries these items. My family and I have traveled to North Carolina to visit Ocracoke island several times and the next time I travel to North Carolina I would really like to visit your company. Thank you very much and keep up the good work!"
J.M., Wenatchee, WA
"Very reliable and expedient service. I've ordered items through Replacements.com for years and have NEVER had a problem. Not only is your company reliable and expedient but my orders are always packaged well and delivered without damage. To me, without question, this company is the Nordstrom of dinnerware replacements."
J.C., Aventura, FL
"I have used you before-always happy!"
P.A.G., Mission Viejo, CA
"It's nice to know we may enjoy complete sets of china regardless of mishaps over the years."
J.D., Princeton, NJ
"Good site, easy to use"
P.M., Indiana, PA
"Thank you for the good service you do in preserving traditions. Thank you for your amazing website. It is amazing to see so many patterns, and so easy to find a favorite pattern. It is so much fun to get a box from you. It feels like Christmas! Everything is wrapped so carefully. Thank you for everything."
C.H., Austin, TX
"You guys are great!"
D.F., Dublin, CA
"I have found items on Replacements.com I had no idea existed. I may have one piece but they have many other different pieces to choose from. I love replacements.com."
S.B., Baton Rouge, LA
"You are always great to work with!"
C.R., Ruskin, FL
"I formed my opinion of Replacements, Ltd. being the best site to go to to find anything you have to match to a specific pattern or design. No matter what search method is deployed on the Internet, Replacements.com is listed as one of the responses. Once I visited Replacements.com, I realized that there were pieces to my pattern I had not seen before. It was like Christmas! I started looking up my daughter's pattern and there were pieces SHE never knew about (oh boy, something to hide for Christmas). I love this site. YOU ARE THE BEST!"
M.C. Orange City, FL
"Enjoy your site, previously ordered and was very satisfied."
More Pages of Letters From Our Customers!