Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.T., Pleasanton, CA
"Thank you for providing a great source of replacement pieces!! Fantastic!"
D.O., Ontario, Canada
"I just love old dishes. Your site is fantastic for browsing, or as I am doing now, dreaming of a tea pot."
F.B., Lorton, VA
"It was very nice to find your website. I wanted to add some pieces to my high quality handsome flatware set, and there they were."
J.L., Ontario, Canada
"Replacements is a life saver. When I first bought china and crystal I purchased Rosenthal based on my belief that a company that has been in business for such a long time will always keep the china and crystal in "open stock". I was sadly mistaken. After about 20 years I discovered that Rosenthal had delisted the patterns I had chosen and I began to purchase replacements directly from Germany. When I travelled to Zurich on business I went into the Rosenthal store and they confirmed that it would be impossible to purchase more. When I returned I was told about Replacements. What a delight! They always answer their phone almost immediately, the person on the phone has full access to their inventory of patterns and stock. They can and do find replacements. Thirty years after purchasing my first place setting for eight I had about 5 place settings left. I asked them to find 8 additional place settings and in very short order they emailed me that they had found them. As I am in Canada my greatest fear was breakage during shipping. They fully guarantee against breakage (including return shipping of broken items) but in over 14 years of dealing with Replacements I have NEVER received a plate or crystal glass that had been broken or chipped in shipping. My initial investment of $6,000 in china and crystal in 1974 has been protected and now, 38 years later I am still using the Rosenthal plates and crystal every day. Replacements staff are always courteous and quick to find solutions and replacement pieces that they may not currently have in stock. They still answer the phone in seconds, and still have courteous and capable staff every step of the way. Rosenthal let me down but Replacements never has."
P.Q., Bowling Green, KY
"Thank you for help in identifying the name and value of many pieces of this china! I used to bring my beloved golden retriever, Bentley to work. He's been gone many years, but I have many happy memories."
A.O., Dresher, PA
"Love this site. It is very user friendly with a wonderful and vast collection of absolute goodies."
M.S., Axton, VA
"I always look forward to receiving updates, I don't know of anywhere that I can depend on to find china & crystal information that I need. Thanks for being there."
J.R., Tampa, FL
"I have a China pattern that is over 35 years old that Replacements helped me obtain the remaining pieces I needed to complete a twelve piece place setting. I have Christmas china that although it is not an expensive set, I had several pieces stolen by someone that was cleaning my home at the time. I was able to log onto Replacements.com and purchase the pieces I needed to make my china set whole again. I have all faith that if they can find the recent items I'm looking for to complete a third set of dinnerware/stemware we have in a second home, that I'll hear from Replacements that the items are now available to purchase."
B.M., Orange Park, FL
"Thank you for offering this service; I am impressed with the online photos and details. The store looks fantastic! I greatly appreciate being able to find and purchase the discontinued items I need. I used the internet to find the items; but used the phone to complete the purchasing transaction . The representative from your company was very friendly, professional, and efficient; I look forward to receiving my canisters. Thank you."
B.B., Mooresville, IN
"This is great!!!!"
P.J., Lisle, IL
"Found your site to be one of the better replacement sites. Have purchased items from you in the past. Also, the response time is excellent. I sent in a picture of some of my Mother's crystal and your staff was able to match the pattern almost immediately. I would recommend your site to anyone looking for replacement pieces of their china, crystal or flatware patterns."
B.K., Montrose, CO
P.J., Golden, CO
"I have relied upon you many times through the years. You never fail. In addition, I would say that your Customer Service staff has always been polite, knowledgeable, and very helpful. Every item that I have ordered has always arrived well-packed and always been exactly as described to me. Thank you so much; we would have been critically short on our set of china if it were not for your service."
P.L., Graytown, OH
"Thank you for all of the help. Appreciate it!"
J.T., Skokie, IL
"Amazing database. I always find what I'm looking for."
K.L., Clinton, IN
"Thanks for your staff for helping me. I'm not good with computers and it's a relief being able to call."
M.P., Townsend, DE
"You do a lovely job!"
D.S., Swarthmore, PA
"I have been a customer for years! I have been delighted to add to some older family pieces, add extra dinner plates of my formal dinner china pattern, and get help from the friendly customer service to find a match to unusual wine glasses by sending them a picture! These are just a few of the great finds that I have been successful in getting at Replacements.com!"
F.M., Westwood, MA
"Since I started shopping here I go no place else. Great company, wonderful sales folks, great prices."
A.F., Torrance, CA
"Love your website!"
C.M., Huntsville, TX
"Thanks for this type of service!"
T.O.C., Toms River, NJ
"Great site. I just placed an order and am thrilled I could find additional pieces for my pattern as it was no longer available in the store where they were originally purchased. The website was easy to use, the photos provided were very clear and the prices were reasonable. I look forward to getting my order and using my new dinnerware. I am also on the list to be notified when/if the canister set becomes available. Thank you very much!"
A.P., Christiansburg, VA
"I've always gotten great service"
C.H., Kaneohe, HI
"Glad I found you!"
S.S., Alexandria, MN
"It was very easy to find my specific china pieces. We had a house fire, and when moving our things back in, our cleaning service provider dropped a box with my china in it. Destroyed, but glad to know I may be able to replace."
J.H., Stewartstown, PA
"Thank you for your assistance"
E.C.M., Pasadena, TX
"I have been pleased with your service in the past."
B.G., Staples, MN
"I have always been happy with my purchases from you."
M.I., Sacramento, CA
"I have told my friends about Replacements.com. It is such a blessing. China that I thought I could never replace, I have been able to find."
J.C., British Columbia, Canada
"What a brilliant site&most needed!!!"
D.A., Mechanicsburg, PA
"Thank you!!!!! What good customer service you offer! I was thrilled to receive my saucer so quickly. I will recommend you to my friends who need to add to their china sets. Also would like to add that your pricing is very fair. Once again thank you and keep up the good work."
G.W., West Hartford, CT
"Your site is great!"
P.H., Richmond, CA
"I have been very happy with the other items I have purchased."
S.R., British Columbia, Canada
E.F., Long Beach, CA
Thanks for my recent order! All arrived in perfect condition. It is so nice to have this wonderful resource for replacement china and crystal. I have had several occasions over the years where, unfortunately, I have had to replace pieces that have been broken or chipped from my now discontinued china pattern and have never been disappointed by Replacements.com. Thanks so much for your help and quick service!"
T.L., Tallahassee, FL
"Very organized site. Thanks for offering this service to locate items."
T.B., Little Rock, AR
"I have been using your company for at least 15 years. I have never been disappointed with service or product."
M.A., New York, NY
"Your service is great. You, or someone in your company, had a perfectly wonderful idea. I thank you because it has been sad when a piece one loves if broken or disappears; now we can ask for your help and you do all the work, all we do is ask&.."
A.C., Temple, TX
"Thanks for your help in finding these pieces! It's wonderful that a company can help a customer in this way, especially when they are rare."
P.J., Cicero, IL
"I have bought items before and I have been most satisfied."
More Pages of Letters From Our Customers!