Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.N., Yonkers, NY
J.P., Greensboro, NC
"Love visiting your location - have for many years."
M.J., Flint, MI
"I am so happy that you exist so that I can replace my favorite china pieces. I love you guys. Thanks."
D.L., Villa Park, IL
"I have ordered many things from you. And have been extremely satisfied."
C.C., Knoxville, TN
"Love this website!!"
E.C., Charlotte, NC
"I have known about and used Replacements, Ltd. for many years and do not remember how I found out about this wonderful company."
R.E., New Brunswick, Canada
"Have ordered, very pleased"
C.F., Metairie, LA
"I love my china and your service is invaluable as pieces of my set have been broken through the years."
M.Z., Pewaukee, WI
"Very pleased with your service. Packaging is excellent. Pieces are in excellent shape."
S.S., Lincoln, NE
"Your website is great!!"
M.S., Montesano, WA
"Your service is top-notch!"
B.S., Greensboro, NC
"Great service, fascinating displays, helpful employees, enjoyed fall luncheon"
D.P., Westminster, CO
"Thank you for your prompt delivery."
L.P., Spring, TX
"Thank you for offering this service."
L.D., Westerville, OH
"Have ordered from you years ago and love your business! My "china" was bought at Cargo Express, so it is not a set that would be easy to find replacements."
C.S., Ruckersville, VA
"Love this site to fill in my pattern."
H.W., Houston, TX
A.M.C., Pittsburgh, PA
"I think your company offers a tremendous service to so many who are searching for their hard to find replacements. Keep up the good work!!!! You are always reliable."
E.B., Oreland, PA
"I have been very pleased with the pieces I have purchased in the past. I would add that what I ordered came beautifully packaged."
K.N., Georgetown, TX
"Have been a very satisfied customer!"
G.K., Merrill, WI
"This is a great service for finding replacements for my favorite china."
D.M., Ontario, Canada
"You are doing a great job. I have purchased items from Replacements a few times and I was always satisfied with your service."
J.W., Waynesboro, VA
"Courteous, knowledgeable people, prompt service. Will not hesitate to order again if and when needed."
K.F., Los Angeles, CA
"You are so wonderful."
C.K., Kalispell, MT
"Your site gives me a little hope of finding the piece I need."
N.K., Hemet, CA
"Very fast service."
B.M., Capistrano Beach, CA
"Love your site and service."
J.R., Pearland, TX
"Love your store"
K.W., Macon, GA
"Great web site!!"
S.B., New Albany, OH
"Great service you offer."
P.L., Dallas, TX
"I love your company and the many beautiful items that are always available for sale at very reasonable prices and arrive in exactly the condition that is advertised. Over many years I have enjoyed adding to my various china and silver patterns through your company. Moreover, the customer service is outstanding. No other company I have ever dealt with has surpassed Replacements, Ltd. regarding courteous and knowledgeable staff, on time and intact deliveries, and last, but not least, the provision of a shopping experience that is A+ from start to finish. Today, unfortunately, many companies not only fail to provide good value for money spent, they often create serious problems for the customer and then refuse to rectify same in a timely manner, if ever! I feel very fortunate to have found such a rare jewel as Replacements, Ltd."
S.B., Gisborne, New Zealand
"I have been trying for at least 20 years to identify the much valued dinner set we were given for a wedding present nearly 50 years ago. I had been into numerous antique shops here in NZ and no-one was able to identify it so we were so grateful when your reply came back so promptly. Now we just hope that the pieces we need to replace become available."
J.F., Birmingham, AL
"It was the most positive experience. It took only a few minutes to know that my order was in stock and would soon be on the way. I love Replacements and often use this website for wedding gifts."
M.S., Ontario, Canada
"I was extremely impressed on how well you packed my order. It was very impressive. GOOD JOB!!!!!! The china you shipped was in excellent condition. I was extremely pleased with my order. I was very impressed. I would recommend your company to anyone. I was also very impressed at how soon the order arrived."
C.G., Seattle, WA
"You have always been very responsive, helpful, and professional. My items arrived quickly and were packed very well."
V.G., Hendersonville, NC
"Well arranged and convenient"
M.W., Louisville, KY
"Love you guys"
A.C., Ontario, Canada
"I love your company and your products. Thank you for such wonderful service."
C.F., Calhoun, GA
"I found you over 20 years ago when I got married. I was able to finish my fine china first. Then, because I love celebrating holidays in different ways, I started adding to my china collection. I've had fun and I've bought gifts for others! I love your site!!! Thank you for everything!!"
C.K., Springdale, UT
"We had bought a home 12 years ago. The sellers left the partial set of flatware. We fell in love with it and searched the internet. Came upon the Replacements website, emailed a picture of the markings on the back and of the style. Had a positive response in no time. We've been customers ever since. Our set is nearly complete. We still love the style."
More Pages of Letters From Our Customers!