Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.F., Torrance, CA
"Love your website!"
C.M., Huntsville, TX
"Thanks for this type of service!"
T.O.C., Toms River, NJ
"Great site. I just placed an order and am thrilled I could find additional pieces for my pattern as it was no longer available in the store where they were originally purchased. The website was easy to use, the photos provided were very clear and the prices were reasonable. I look forward to getting my order and using my new dinnerware. I am also on the list to be notified when/if the canister set becomes available. Thank you very much!"
A.P., Christiansburg, VA
"I've always gotten great service"
C.H., Kaneohe, HI
"Glad I found you!"
S.S., Alexandria, MN
"It was very easy to find my specific china pieces. We had a house fire, and when moving our things back in, our cleaning service provider dropped a box with my china in it. Destroyed, but glad to know I may be able to replace."
J.H., Stewartstown, PA
"Thank you for your assistance"
E.C.M., Pasadena, TX
"I have been pleased with your service in the past."
B.G., Staples, MN
"I have always been happy with my purchases from you."
M.I., Sacramento, CA
"I have told my friends about Replacements.com. It is such a blessing. China that I thought I could never replace, I have been able to find."
J.C., British Columbia, Canada
"What a brilliant site&most needed!!!"
D.A., Mechanicsburg, PA
"Thank you!!!!! What good customer service you offer! I was thrilled to receive my saucer so quickly. I will recommend you to my friends who need to add to their china sets. Also would like to add that your pricing is very fair. Once again thank you and keep up the good work."
G.W., West Hartford, CT
"Your site is great!"
P.H., Richmond, CA
"I have been very happy with the other items I have purchased."
S.R., British Columbia, Canada
E.F., Long Beach, CA
Thanks for my recent order! All arrived in perfect condition. It is so nice to have this wonderful resource for replacement china and crystal. I have had several occasions over the years where, unfortunately, I have had to replace pieces that have been broken or chipped from my now discontinued china pattern and have never been disappointed by Replacements.com. Thanks so much for your help and quick service!"
T.L., Tallahassee, FL
"Very organized site. Thanks for offering this service to locate items."
T.B., Little Rock, AR
"I have been using your company for at least 15 years. I have never been disappointed with service or product."
M.A., New York, NY
"Your service is great. You, or someone in your company, had a perfectly wonderful idea. I thank you because it has been sad when a piece one loves if broken or disappears; now we can ask for your help and you do all the work, all we do is ask&.."
A.C., Temple, TX
"Thanks for your help in finding these pieces! It's wonderful that a company can help a customer in this way, especially when they are rare."
P.J., Cicero, IL
"I have bought items before and I have been most satisfied."
M.B., Montague, MI
"Always happy with your service and delighted to be able to get pieces for a pattern I never tire of using."
C.S., Senatobia, MS
"I have been extremely pleased with the service and the integrity of Replacements. In a world with crooks at every corner trying to defraud us, it is comforting to feel that I can trust Replacements to be honest and equitable with me as their customer. I will continue to be a customer."
P.J., Riverside, CA
"I was able to expand my dinnerware set to service for 12! Nowhere else would I have been able to do that. I have "babied" my dinnerware for 10 years and thanks to you I have enough dishes for the holidays! I'm also waiting for you to find some more dishes I have been wanting. I LOVE your website. And I want to tell the world."
E.S., Alexandria, VA
"I took my mother to your wonderful store about 15 years ago. She said it was better than a museum, because you can't buy the displays at a museum! Your store is beautiful and amazingly vast. There were some beautiful display areas set up, as well. Hope to come down this summer for a return visit."
D.S., Westby, WI
"In my years of dealing with Replacements, Ltd., I have been secure in knowing that your phone staff is always courteous and knowledgeable, my orders have been filled swiftly and properly and to date, I have been most pleased with the way all things are handled. Thank you - I would recommend your company to anyone in a heartbeat."
M.D., Christchurch, New Zealand
"I am just writing to tell you how pleased I am with this new packing. You shipped me replacement dishes which came via ground, I believe. I then repacked them in suitcases using your packing and brought them abroad and they all traveled safely. Your packing is as valuable as your product. Well done."
A.P., Merrillville, IN
"Finally, I found what I needed at a reasonable price. I have been looking for Corelle Pink Trio 9 inch luncheon plates for years. I not only found them at Replacements.com, I also found the gravy boat which I had also been searching for in the same pattern."
P.B., Raleigh, NC
"I love coming there and purchasing items."
S.G., Southampton, NY
"I have known of your company for years."
F.R., Barre, VT
"I received my Pfaltzgraff Tea Rose Pussy Cat Cookie jar and dessert dishes. I was not able to find them anywhere. She was supposed to have flaws but to my amazement they were very negligible. Everything was packaged very carefully. Even double boxed the Pussy cat's head. She arrived safely. I have ordered in the past and have been very satisfied with the quality of the merchandise. I am not worried about items breaking in shipment. Your fine experienced staff do a marvelous job of Packaging and shipping in a professional manner. Thanks!"
A.T., Omaha, NE
"Thank you for always giving great service over the years."
F.N.W., Auburn, AL
"I love the fact that I can find pieces when pattern is discontinued."
M.A., Ashland, VA
"A very nice lady helped me register and place an order. Thank you for your kind help."
A.T., Richmond, VA
"So far I have received fabulous service"
G.L., Roan Mountain, TN
"I have received my first order from you and was impressed with the speed at which the order was processed and shipped and the quality and care that went into packing the pieces for shipment. A first rate job."
K.O., Emmaus, PA
"My order arrived today and it was in perfect condition. Thank you so much for your prompt service and careful packaging!"
L.H., Danville, CA
"Love your service."
B.N., Anchorage, AK
"I have loved Replacements for years. In fact, for many years in the days before the internet, my contact with Replacements, Ltd. was through the catalog. You have an incredibly comprehensive and easy-to-use website. I enjoy collecting vintage dishes that I may know nothing about, so I particularly enjoy having the ability to view pages of images quickly to arrive at an identification. I also appreciate being notified by e-mail when pieces I want become available. I ordered some vintage Franciscan plates just before Christmas to match incomplete sets, and I was impressed with the packing and condition of the dishes. In that case, I especially appreciated the free shipping offer. I have confidence that dishes ordered from Replacements will be as represented on the website. I often recommend Replacements to others."
M.W., Kettering, OH
"Have had excellent success replacing broken china through your company and identifying a crystal pattern that I had forgotten. Thank you."
More Pages of Letters From Our Customers!