Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.F., Owosso, MI
P.S., Powhatan, VA
"The idea of a company who can fulfill the wishes of so many individuals is a dream come true. A company who can do all of that with kind, personal service is amazing. I know I would have never been able to add to and eventually complete my china collection without you. I trust you will have not only found what I want and need but it will be in the condition I want, which is perfect. Thank you for helping to make my dreams come true. I am profoundly grateful for your service and product."
D.C., Mineral Point, WI
"You are truly wonderful. I have often asked for assistance in identifying silver, china or crystal patterns. You have always been most courteous and timely in answering. When I have bought from you, all items are professionally wrapped and arrive on time. Thank you so much for your excellent service."
D.S., Lutz, FL
"Glad you bring pets to work, that sealed the deal for me. Wish more companies adopted that policy."
M.R., Canby, OR
"Great customer service!"
A.H., Midland, NC
"I've been using your company for quite a few years now & have always been very pleased with the results. Your web site is easy to use, your pictures are clear & I particularly like how your company will search for additional pieces. Excellent customer service!"
C.O.C., Falls Church, VA
"Satisfied customer for many years."
P.H., Valparaiso, IN
"I was impressed with the amount of knowledge your representatives possess with regard to so many china patterns. They were so friendly, and helpful with my many questions. It was the most refreshing experience I've had in speaking with a company in a long time."
L.N., Blaine, WA
"Thank you, my order arrived quickly and was packaged so that it was perfect."
M.C., Dayton, TX
"I love your site. I needed several plates to an old set of dishes that I plan to take to our newly purchased beach house. I went to your site and purchased two that I needed. Thank goodness you helped save the day for me!"
M.G., Havre de Grace, MD
"Have been ordering for years-great business! Products are of consistent high quality and arrive in excellent condition."
P.B., Santa Monica, CA
"Your service is unsurpassed!"
S.B., Staten Island, NY
"Always a pleasure, nice customer service."
D.A., Inver Grove Heights, MI
"A most user-friendly website. It took just minutes to search for the items I wanted, place the order, and receive confirmation. Product pricing and shipping are very reasonable."
B.H., Skokie, IL
"I recently ordered some additional pieces to fill out my china pattern. Replacements.com had my exact pattern, had everything available and had it all at a more reasonable price than any retail establishment. Everything arrived just as I ordered it in perfect condition. I just revisited the site to see if they'd have replacements for my fairly old crystal pattern, and sure enough, they do! Not only do I intend to be a repeat customer, but my daughter is getting married and I recommended that she tell people to go to this site for the pattern that she will choose."
M.P., Florham Park, NJ
"Your firm is very people friendly. Your customer service representative was very helpful when I placed my order. I received the confirmation of my order today which also reflects how efficient your staff is."
S.R., Trento, Italy
"Thank you for this site. It is so valuable. Nothing is lost and our cherished memories remain complete with your replacements. Again, many thanks!"
N.S., Sydney, Australia
M.W., Santa Cruz, CA
"You provide great service!"
J.K., Gold River, CA
"I have never been disappointed here. I finished the entire set of dinnerware my sister in North Carolina needed for her set. It was her birthday request. I will continue to check the site for items to find"
S.B., Norfolk, VA
"Great selection and service. By registering the old silver, silverplate, and stainless patterns of our nieces and nephews, we always have a source for gifts for them on any occasion."
D.L., Hattiesburg, MS
"Great site! I plan to place an order soon."
G.M., Hardinsburg, KY
"I love your site. You can't beat it."
M.B., Newhall, CA
"Thank you, thank you, thank you for being there! If it weren't for you, there are many things in my house that I would never have been able to replace from years ago."
H.A., Marion, MS
"You have been most helpful to me in the past. When I have requested patterns and specific pieces you have been prompt in filling my requests, or letting me know when certain pieces will be available at a later time."
P.K., St. Helena, CA
"Love your company! When I found out that I could no longer order my pattern from our local store, I was lost...after all it had been a tradition that on every occasion my husband and I would give each other some piece. Then I found you! Slowly, (and at almost seventy), but surely we add a few pieces at a time. Thank you for bringing a little more joy into our lives."
E.E., Los Angeles, CA
"A lovely and organized site"
B.C., Indio, CA
"Your service is fantastic"
D.M., Millbury, MA
"I love your site and prices! I always feel like a kid in a candy store when I visit your site!"
A.P., Chicago, IL
"I just visited your showroom today. What an incredible place!"
S.R., San Francisco, CA
"Love this site!"
L.J., Ontario, Canada
"Excellent service on my first order!"
J.B., West Yorkshire, UK
"I have viewed many Porcelain sites over the past few months and in my opinion your site is BY FAR THE BEST SITE that I have visited, in all aspects particularly the layout and ease of use, together with the comprehensive description of every piece."
G.H., Hampshire, UK
"Your site is an excellent, clear to understand and concise, and affords the visitor a good search capability."
N.N., New Brighton, MN
"This is a great resource."
J.S., Salt Lake City, UT
"I've ordered from you before; you're always helpful!"
S.A., Santa Monica, CA
"I love this site. I hope to buy more and more!"
M.D., Auckland, New Zealand
"I received my soup bowl today in Auckland, New Zealand in perfect condition. I just wanted you to know that I am thrilled to have it as we bought our 12 piece dinner service 30 years ago and although we have used it regularly, we had not broken a piece until recently. I never thought that I would be able to replace it but Googled the pattern and you came up. Thank you - I shall be spreading the word to all my friends with regard to your business and great service."
S.A., Chesterfield, MO
"Glad I found you!!"
R.T., West Warwick, RI
"I am thrilled to have found out about Replacements. While shopping one day, I found a few cups & saucers along with a few salad plates made by Mikasa. I just loved the pattern. The black & white design was great in my similarly styled kitchen. I couldn't find more pieces to expand the collection because it was discontinued. A friend told me about Replacements. I couldn't believe it! I was able to buy more cups and saucers, along with dishes, bowls, sugar & creamer, salad plates & more. My kitchen looks just fabulous in big part to Replacements. I love telling people the story. They now have their own stories to tell."
More Pages of Letters From Our Customers!