Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.F., Lacey, WA
"Just want to take this opportunity to thank you for your splendid service to us in providing bread & butter plate replacements for our Madeira pattern Franciscan ware. I was thrilled to find your company on the internet. Your prices are reasonable, and your service impeccable. The package arrived nine days from the date of order. The packaging was excellent. The plates pristine. I imagine you have few, if any, complaints of "broken in transit". Again, thank you."
K.G., Crescent City, CA
"I do not have enough words to say thank you for all of the memories you have given me&"
K.M., Romeoville, IL
"So glad I found your website. I didn't know I could get replacement pieces for the china pattern I inherited. Then I saw the code of the manufacturer and pattern on the back on my plate and started researching. I found your site that way and am thrilled!"
S.T., Hayden, ID
"I have always been amazed at how carefully all of my purchases have been packaged. Nothing has ever been damaged."
S.F., Huntingtown, MD
"Great alternative source to fulfill collections of dishes, flatware, etc."
P.D., Edmonton, Canada
"Wanted to add my thanks for constantly shipping out my orders quickly, extremely well packed and exactly what I ordered. I am aware of all the things that could go wrong! This time, when my new gravy boat arrived, I discovered that you have switched to even more innovative packing, loosing those non-recyclable Styrofoam peanuts and using a unique plastic sheeting. I'm grateful that the majority of my shipping container is recyclable. Keep up the good work and thank you."
D.D., Pittsford, NY
"Long time satisfied customer"
S.J., Atlantic Beach, FL
T.B., Cape Canaveral, FL
"Prices and selection are why I shop here."
D.O., Huntington, WV
"You have great service! Love the website too-you have one of the easiest sites that I have used to purchase something on the internet."
J.S., Boston, MA
"My mother has used Replacements, Ltd. for many years and has gradually been expanding her collection of china--primarily for a pattern which she chose in 1970. It's also the source I use to replace broken items. After all, those place settings will be mine some day!"
H.D., St. Claude, Canada
"Absolutely delighted to find your Replacements.com website. I have received china from you in perfect condition and feel sure that you will be able to help me with my present order. Everyone is so helpful by telephone and it is good to deal with such a very well run company. Every success to Replacements.com in the future."
S.T., Southport, NC
"You do a great job in finding older patterns. Thank you!!"
J.J., Baton Rouge, LA
"I just love your website!!! I absolutely love the development of the pattern search which now shows the pictures of the item on the search. That has been a great help to me especially since I am looking for new patterns. And your check out page is great. Unlike other vendors and websites, you put on one page our check out and you ask just for the bare essentials. That is really appreciated!!! All the check-out info on one page. I have always received my merchandise intact and not broken. Thank you."
M.M., Winnepeg, Canada
"Each experience with Replacements, Ltd. has been most positive."
M.O., Bristol, WI
"Love your store, your products, your service, nothing compares!"
H.L., Bristol, UK
"Thank you for this email - and I am absolutely astonished to inform you that this was received this afternoon - I thought Concorde had been grounded!! This is amazing service. It was worth ordering from the US, and I would not hesitate to order from you again. Thank you very much indeed."
G.R., Urbania, IL
"I received the items that I ordered and was very pleased with the way they were packed. Everything was fine and I am so happy that I now have almost completed the set I started so many years ago. Thank you so much."
C.F., Lake Mary, FL
"So glad you exist!"
R.L., Taylor, TX
"I love your store."
D.Z., Tucson, AZ
"Love you guys! I cannot say enough good things about your service. It is amazing. The way you pack fragile items is great too. Have rarely dealt with a business that is all around as competent as yours; others could take a lesson from you and my guess is that the owners really do care about what they do and also they must care about their employees who are the backbone of the operation. When you have a boss who cares, it makes all the difference. Thanks again. I feel better just knowing you are reliable. Reputation is everything."
J.G., Melbourne Beach, FL
"Love this site/source-thanks!"
K.V., Midvale, UT
"You guys are the best!!!"
J.G., Galesburg, IL
"Love your newsletters. Have called and office personnel are very pleasant."
S.M., Johnstown, NY
"I have happily used your site before. You describe your pieces very accurately. Thanks for a great company to shop at over the years!"
F.A., Audubon, NJ
"Bought from you before and am always satisfied."
J.M., Watson, LA
"Have visited your showroom and was very thrilled to have been there. It is so beautiful with all the sparkle and well organized system of displaying, storing and information. I was able to locate items in your store that I had not been able to find anywhere else and the prices were very good. Some of those items were the depression glass pieces that I enjoy collecting and we even located a sort of rare "green Wedgwood" plate that our niece was looking for to add to her collection. Everyone was so happy to serve us."
D.C., Victoria, Australia
"I found this site fantastic. I found what I wanted and the method of ordering was easy to follow. Good job, thanks."
M.H., Jesup, GA
"Very helpful; excellent service. I wish everyone knew how many nice home items can be found at Replacements; if more folks would buy "green" we could all save some money and enjoy the patterns and designs create in years past....if new brides only knew what is available, they would not fret over the new stuff and probably much more for the same amount of money!!!!!"
C.A., Alpharetta, GA
"Love your site!"
K.W., Raleigh, NC
"This site helped me find my china pieces"
D.D., Mill Hall, PA
"Prior dealings have been first rate!"
L.J., Cape Coral, FL
"Replacements is a great reference when trying to identify makers and patterns of china and crystal."
J.G., Gettysburg, PA
S.H., Choctaw, MS
"I have always been pleased with any piece that I have received through Replacements.com."
B.H., Grand Blanc, MI
"I have been pleased with the things I have ordered and the amount of time for delivery."
N.C., Granada Hills, CA
"Your site is awesome!!!"
M.M., Athens, GA
"Your service is outstanding. I appreciate the accuracy and speed of your orders. The items are always in excellent condition. Thank you."
J.H., Palm Beach Gardens, FL
"Great past experience with this company!"
K.C., Killen, AL
"Wonderful website, thank you!"
More Pages of Letters From Our Customers!