Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.F., Palm Desert, CA
"Great to find your store. My wife is so happy that we were able to find items no longer made, We did not know such a wonderful store existed."
Y.B., Nova Scotia, Canada
"Great site! I have been able to locate, order and successfully receive my favorite pattern. Terrific to have such a central depot. I have passed on this site to others looking to expand or replace their sets. So much too choose from, so little room in my china cabinet!"
M.J., Short Hills, NJ
"I have had great success with your company. Thank you for the very fine resource you provide."
V.W., Peabody, MA
"I work in the bridal department at Macys and I give your company a shout out at least once a day!"
B.C., Highlands Ranch, CO
"I have ordered in the past and have been pleased with your service."
P.G., Cape Coral, FL
"You offer a wonderful service. I am glad that your company is still able to supply me with items of elegance and sophistication of which there is so little these days. I have used your site to replace china before and was very pleased."
G.L., Jamaica, NY
"I have used your site to replace china before and was very pleased."
K.G., New Port Richey, FL
"I love this website. I like the way that when I asked you to find a piece for me, after months asking you found it and I was able to buy something that I had been trying to find for 30 years. Thank you, thank you, thank you!"
J.B., Whiting, NJ
"I have bought some items from you a few years ago. Nice products!"
S.K., Paramali, Cyprus
"I have already used your service very successfully."
P.P., Hilliard, OH
"Everything I have ordered has been perfect!"
P.J., Napa, CA
"I love your site to keep up with prices on my dishes."
C.S., Mesa, AZ
"I was delighted to find your sight and more impressed that you had pieces to a set I inherited from my mother-in-law. I have no idea how old it is, but I have to think at least 30 yrs. So finding a few pieces that have broken over the years was a DELIGHT."
S.G., New South Wales, Australia
K.W., Botanic Ridge, Australia
"Your site is very easy to use and your service is fantastic. Very professional!"
S.M., Augusta, GA
"I have known Replacements since its earliest days, when one learned about the company through small advertisements. Having inherited most of my place settings, pieces were missing. Replacements, over the years has assisted to register and later find some of the missing pieces. I now have a complete set of formal dinnerware and Christmas dishes. The personnel were, also, able to locate missing Christmas dessert forks to complete the set. Just about a month ago, I made a trip to Replacements, for a day outing and to see if Replacements was interested in purchasing some pieces, which the company did. In the process, I was informed that a glass I was looking for was now available and I could chose from the four that were in stock. I still have Replacements looking for some other pieces, I will not be surprised if you locate them. You haven't failed me yet. I am always satisfied with your service."
B.O., La Plata, MD
"My husband and I have stopped several times on our visits to the Carolinas and Florida. We have never been disappointed with the vast selection of china, crystal, silver etc. I have been able to replace a lost place setting which was one of our wedding gifts forty two years ago this August. There were times we just meandered through the showroom but it is difficult not to purchase something or other. So thank you Replacements, Ltd., you make our trip south worthwhile."
E.W., Rochester, NY
"I had a wonderful time at the warehouse yesterday afternoon. Although I was only able to stay for about an hour it was enough time to pick up my Heritage White Johnson Brothers dishes in the overstock room. Dan was most helpful."
S.K., Houston, TX
"Loyal customer for 15 plus years. Love you, love you, love you!!"
K.M., West Barnstable, MA
"I am very happy with your service."
G.L., Pell City, AL
"I appreciate your personal help and assistance in locating any piece of this beautiful china for me!"
S.S., Nevada City, CA
"Have ordered before, very satisfied!"
T.T., Quebec, Canada
"Your website is extremely well done. Bravo!"
W.C., Conshocken, PA
"This is a great service!"
K.H., Woodbridge, VA
"You have been finding dishes for years! Love your company!"
D.M., Batavia, IL
"You do great work and your customer service is wonderful."
M.A., Miami, FL
"Thank you very much for your continuing support in finding our missing pieces!"
C.R., Dublin, Ireland
"This is a really interesting site!"
L.B., Addison, TX
"The reason I am grateful for your site is that 12 years ago a disaster happened in my dining room. The support braces to the open shelving collapsed and my china and glassware crashed to the floor. Fortunately, no one was hurt except for several pieces of china my husband had given me on our third anniversary. You can imagine how I felt. That china had made it through several children without a chip and now this. I don't remember how I found your ad, but I am so glad I did. I was able to replace most of it. Keep on rockin'!"
C.D.B., New York, NY
"Great Job -- across the board. I am always impressed, however, with the friendly staff that answers my phone calls, immediately knows my name, verifies my account and wants to know how they can help. It never fails to make me smile. This may seem a simplistic evaluation of good service but its suggests interest, care, diligence, a well run office. Integrity in a job is often taken for granted and may not be spectacular enough to write about, but I can assure you, it's a rare commodity greatly appreciated by those who depend on Internet sales and a responsive, efficient, knowledgeable person at the other end to help place or follow-up on an order."
L.W., Ontario, Canada
"I have bought from you a few years ago and was quite pleased with my items!"
M.J., Sandston, VA
"You do have a great web site, easily navigated, and your collections are second to none."
N.J., Mooresville, NC
"I've had great success replacing broken china pieces through Replacements, Ltd."
F.B., Saginaw, MI
"I do not often shop on line but the replacement item I needed was not available locally. I was happy with my experience because my order was filled and shipped quickly and received in excellent condition."
S.Y., Woodstock, NH
"I have bought numerous replacement pieces for my flatware and have always been very happy with your service. I have had an account with you for many years and I intend to purchase other items in the future."
J.C., Hermitage, PA
"Love your site"
C.M., Memphis, TN
"Previously ordered Mikasa from you and was very satisfied with the service. All items ordered were received promptly and were packaged well to ensure that all pieces arrived unbroken."
M.G., Greenlawn, NY
"Love your website and store."
D.J., Bend, OR
"I enjoy collecting china, silver and other collectibles. Over the years, I have relied upon Replacements for filling in missing and desired pieces!! It has been a very valuable service. I especially like the "let us look for this for you" feature. I have used it many times, as well!"
D.F., Airway Heights, WA
"I'm glad there is place to find those pieces that aren't available anywhere else. Each time I've called, the operators have been most wiling to lend assistance. They never rush me & always strive to assist me with making the correct choices."
More Pages of Letters From Our Customers!