Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
T.C., Manor, TX
"Awesome, been looking for replacement pieces for a very long time."
E.S., Decatur, GA
"I've used replacements a number of times in the past and have always received excellent service. I have ordered replacement pieces of my mother and mother-in-laws china. Also finished my silver and every day china."
J.M., Salt Lake City, UT
"I am finally able to restore my great grandmother's china set thanks to your site. You guys are great!"
C.B., Palomar Mountain, CA
"Your service is excellent!"
B.W., Little Rock, AR
E.K., Sarasota, FL
"LOVE YOUR SITE. I find the items I am looking for and can leave a request for you to find the items I can not find. What more can a guy ask? Thanks for being there!"
S.A., Ontario, Canada
"Good site. Easy to search."
L.M., Scott Township, PA
"I have ordered before and was very pleased!"
D.H., Lino Lakes, MN
"Thank heavens for Replacements, Ltd.!"
L.G., Fort Worth, TX
"I can't remember how I first found out about you, but I've been on your list for years. Love your service!!"
P.A., Alberta, Canada
"I am so glad I found your website!"
S.S., Colorado Springs, CO
"I have ordered on several occasions and have always received amazing service! Whether I call an order in or online service is Outstanding! The young lady I spoke with when placing the order for my Strawberry Basket was so polite and offered services I would not of thought of. Made the whole transaction so pleasant! Thank you, will be ordering again."
M.W., Kansas City, MO
"Replacements was able to find the missing pieces of my china which saved me from replacing the complete set. I value their quick response and the way the china was packed.... Priceless !!!"
S.P., Potomac, MD
"Love your site"
D.A., Holdingford, MN
"My previous experience has been great. I have been able to replace silverware destroyed in the garbage disposal without having to buy a complete new set. I have also been able to expand the number of frequently used pieces in my stoneware set. This has saved me a huge amount of money and I don't have to replace patterns that I still love. Thanks for making this service available!"
N.M., Fort Worth, TX
"You are a great resource!"
S.E., Swansea, Wales
"Amazing site. It's so attractively laid out and works well when searching. The trouble is that I went on looking for one item and spent the next hour or so just browsing your stock."
V.B., Blue Earth, MN
"I'm a member and I love your services! I love to purchase pieces for family members as well. You help to build on valuable memories that the pieces I purchase represent."
B.B., Hartford, WI
"I love Replacements, they are always so cooperative, and have helped me find what I thought was irreplaceable!"
H.A., Campbell, CA
"I have been a customer for years and have always received excellent service and value from you. The pieces have arrived exactly as promised - even the ones discounted 25% and 50% because of imperfections were better than I imagined they would be. Thank you again for enabling me to complete my mother's china set that is over 70 years old - I will be passing it along to my great niece so that she can continue our Thanksgiving tradition."
P.P., Hamburg, NJ
"This is a great website to locate china and other collections. I actually have several sets of "old" china from my mom, grandmother, aunt, as well as my husband's mother, some sets are about 80 years old and I look on your website to help me with information about them."
C.H., Albuquerque, NM
"Great website! I've found so many wonderful things in the last few years to complete my various collections. And the Replacements staff is knowledgeable, friendly and very professional. Thank you!"
G.C., Hartsville, SC
"I have used your company for 30 years, and have always been very satisfied with your service and products. Thank you in advance for your help."
B.V., Maryville, TN
"I've purchased from you my sterling flatware and I was very satisfied."
G.C., Palm Coast, FL
"I am so glad to have found you!"
J.T., Wolcott, CT
"I've been using this company for years because of the great service. Thanks!"
B.A., Elizabethtown, NC
"A wonderful place to do business. I have shopped with Replacements Ltd. since the early 1980's and have never been disappointed."
J.N., Milwaukee, WI
"I just love you guys!!! I have an uncommon pattern (Jamberry from Pfaltzgraff) which I think is beautiful and have found pieces from Replacements that I cannot locate even at their factory store. You guys rock!!!"
R.S., Temple, GA
"This china was my wife's that she had collected a piece at a time from when she was a teenager, when we got married 31 years ago (the time before microwaves), it was our china for a few years, then when we got our first microwave most of the china was unusable but still over the years some pieces went missing (broken). About a year ago, my sister was visiting and noticed the china in the cabinet and commented on how pretty she thought it was. My wife asked her if she wanted it since we didn't use it, she was very happy and said she would put it to good use, and we would have taken the china to her on our next trip to Houston. Well my wife got very sick very quickly (cancer) and we had to postpone any trips. My wife passed away this February, I asked my sister if she would still want the china, she said more than before, I happened to go and do a search to see if I could find the name of that china and came across your site and decided to see how much it would cost to replace some of the missing pieces. I wanted to bless my sister with the china by replacing as many of them as possible. You guys had most of the pieces I was looking for. The prices seemed reasonable and the pieces were in great condition. So I thank you for the service you provide."
D.L.H., Nevada, MO
"I have ordered replacements and am pleased with the merchandise."
A.H., Carmel, IN
"I have ordered from you before and was quite happy."
J.C., Kalua Kona, HI
"Since 1994, I have relied upon your service to both purchase and keep up-to-date records and values for family china patterns. Your prompt responses, even to an obscure query far exceeded most standard customer service. I especially appreciate the respectful way I receive just the information I requested without being barraged by advertising. Very rare service indeed. Thank you."
P.B., Union City, CA
"Been your customer for years-keep up the good selections!"
S.R., Houston, TX
"Wonderful company. Found the missing salt and pepper shakers to my deceased mother's crystal. I cried when I opened them. She would have loved it. Thank you to everyone at Replacements Limited. You do a wonderful job. I would highly recommend to anyone looking at your services."
L.L., Quebec, Canada
"You are fantastic. Your employee was patient, took her time to answer all my questions (since I am a French speaking person) and gave me the price of all items I am looking for."
E.S., Gaysville, VT
"So happy to see there is a way to add to my collection and replace beloved old pieces."
J.F., New London, NH
"Always proper, professional, and perfect!!!!"
D.A., Brookhaven, NY
"Glad to find your site!"
S.P., Borger, TX
"Was very excited to find your site and then to find the pattern of my silverware. I would also like to add that you sent my order very quickly & that I will order again. Thank you so much."
E.K., Allentown, PA
"I love you guys!"
More Pages of Letters From Our Customers!