Replacements, Ltd. China, Crystal & Silver - Old & New -1-800-replace (1-800-737-5223) 8am - 10pm ET, 7days!!
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Replacements, Ltd.
Sell To Us

If you would like to inquire about selling pieces or sets of tableware to us, please click here ( or use selltous@replacements.com ) to request an Offer to Purchase for pieces in your pattern. You will receive, via email, a formal offer indicating the prices we can pay for pieces in excellent condition, along with terms and conditions. Please allow 2 days to answer your request.

You may ship your product to us (more below), and our Purchasing Department is also available to receive you in person from 8:00 am – 5:00 pm ET, Monday through Friday, and 9:00 am – 5:00 pm ET on Saturday (we are unable to receive sellers on Sunday). For better service should you visit us in person, please call 1-800-REPLACE, Option 4, for an appointment.

The following are our Purchasing Guidelines:

  • To send you an Offer to Purchase, we must have the manufacturer and pattern name of the item(s) you wish to sell.
  • If manufacturer and/or pattern name is unknown, click here for more detailed pattern identification instructions and important information about Identification, Image Usage and Licensing.
  • When you receive your Offer to Purchase, please verify that the pattern description matches your pattern.
  • Your pattern must match exactly as described on the Offer to Purchase; otherwise, the offer is null and void.
  • The offer is valid for 30 days.
  • The prices we offer are based on our own internal supply and demand; if we have enough inventory for our current needs, we may offer a low price for your item(s) or mark it as “Not Buying.”  This does not reflect on the value of your item(s).
  • Prices are valid for pieces in excellent condition only; pieces with minor flaws may be purchased at a reduced priced, based on the severity of the flaws.
  • We do not purchase anything with chips or cracks.
  • Please contact us if you have more than 12 of any single place setting piece and/or more than 1 of any single serving piece per tableware pattern.
  • If you plan to bring your merchandise to us, please call 1-800-REPLACE, Option 4, for an appointment. For faster processing, be sure to bring your Offer(s) to Purchase along with your items.
  • If you choose to ship to us, you are responsible for packing, shipping and insuring the merchandise. Please see Packing & Shipping Guidelines for more information.
  • Please verify with your shipping company that your shipment is adequately packaged and shipped per their instructions and has insurance based on the Offer to Purchase prices.
  • You will receive an email once your package arrives in our warehouse.
  • Once the quality inspection process is complete, we will contact you with a final offer, generally within 21 days. We reserve the right to be the sole judge of the quality for each item and to limit quantities purchased. Please carefully review the Offer to Purchase for further terms and conditions.
  • Any merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, Ltd.

The following are general quality requirement guidelines we use when deciding whether to purchase items:

China: We are unable to purchase pieces with chips, cracks, stains, or excessive wear. We are able to buy some pieces (at reduced prices) that are crazed or have minor flaws.

Crystal: We are unable to purchase pieces with cracks, deep chips, water or lime film. We are able to buy some pieces (at reduced prices) that have minor nicks or minor flaws.

Flatware and Hollowware: Please indicate if you have monogrammed flatware when requesting an Offer to Purchase. Note that we cannot buy monogrammed stainless. The prices shown for knives are typically for hollow-handled pieces, prices for solid-handled knives may be different than stated in the Offer To Purchase that you receive.

Collectibles: We are unable to purchase pieces with chips or cracks, or that have been repaired.

If you have any questions regarding selling to Replacements, Ltd., please click here ( or use selltous@replacements.com ) to contact our Purchasing department.

Packing & Shipping Guidelines

Due to the fragile nature of many types of tableware and collectibles, sometimes pieces can be damaged in transit. By following the guidelines outlined below, you'll be greatly reducing the chances of your pieces arriving broken or chipped.

Wrapping Merchandise
Wrap each piece individually in bubble wrap or foam. Start at one corner and wrap diagonally. Secure pieces of the same size together in bundles with tape. Use extra padding around delicate handles and stems. Teapot, coffeepot and sugar bowl lids should be wrapped separately and then taped into their position. Flatware pieces should be wrapped individually to minimize scratching. Collectibles should not be wrapped tightly or with bubble wrap.  Loosefill or peanuts are best for fragile items. Please check with your carrier for their wrapping instructions.

Packing Merchandise
We recommend that you double box by placing one box within another and packing with at least two inches of padding between all six sides of the cartons. Keep in mind that the larger the carton, the higher the rate of breakage due to shifting or overloading. Place heavier items in the bottom of the carton. Separate bundles and individually wrapped pieces with bubble wrap or foam cushioning. Bundles of plates, bowls or platters should be placed around the edges to absorb extra shock. Before sealing a carton, pad the top and sides of the box as full as possible to prevent air pockets or pieces touching the sides. Contents should not move when the box is shaken. Seal the carton with 2" to 3" carton sealing tape. Please do not use masking or cellophane tape to seal boxes.

Shipping Merchandise
Mark each box with the word "fragile" and label the outside with the total number of boxes in your shipment (i.e., #1 of 3, #2 of 3, etc.). For your convenience, we ask that you package the china, crystal, flatware or collectibles separately. Please also mark the outside of the carton with the words "China", "Crystal", "Flatware" or "Collectibles" so that we may process your shipment more promptly. All paperwork should be attached to the outside of the box with a packing list enclosure (invoice envelope). Keep one copy of the paperwork for your records.

Insurance practices vary by shipping company. Please check with your shipping company to verify that your shipment is adequately packaged per their instructions and has insurance based on the offer price of the merchandise.

Shipping; Damaged Merchandise
Any merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, Ltd. You, as seller, shall pay and are solely responsible for all shipping costs; moreover, you shall pay and be responsible for all brokerage charges, taxes, duties, advancements, or other fees for shipments originating outside the U.S. Replacements, Ltd. is not liable for transit damage. “Transit damage” or “damaged in transit” is damage to merchandise which Replacements, Ltd. has a good faith belief to have occurred in transit.

FEDEX OR US Postal Service: If your merchandise shipped via FedEx or US Postal Service arrives at Replacements, Ltd. after being damaged in transit, we will notify you and file a damage claim on your behalf with the carrier. If your merchandise was uninsured and shipped via US Postal Service, we will notify you and hold the merchandise for 30 days, during which time you may send a carrier to pick up the merchandise and return it to you at your expense.

UPS OR OTHERS: If your merchandise shipped via UPS or any other carrier arrives at Replacements, Ltd. after being damaged in transit, we will notify you and hold the merchandise for 30 days, during which time you may file a claim with the carrier and/or you may send a carrier to pick up the merchandise and return it to you at your expense. Replacements, Ltd. cannot file claims with UPS and will not pay return shipping on damaged items shipped using UPS.

You relinquish all right, title, and interest you have to any damaged merchandise left with Replacements, Ltd. more than 30 days, regardless of whether or not you actually received notification of the damage.

Any claims filed by Replacements, Ltd. are submitted at the Offer to Purchase price. ANY CLAIM FILED, BY YOU OR REPLACEMENTS, LTD., WITH A CARRIER IS A CLAIM BETWEEN YOU AND THE CARRIER. IF A CLAIM IS DENIED BY ANY CARRIER, REPLACEMENTS, LTD. IS NOT LIABLE FOR PAYMENT OF THE CLAIM. Copies of receipts for parcel post claims must be provided within 7 days. With respect to merchandise damaged in transit and shipped by us to you, Replacements, Ltd. has the right, but not the duty, to replace such damaged merchandise with like merchandise or to pay you an amount equal to our then-current Offer to Purchase prices for such damaged merchandise, in our sole discretion.

If you have any questions regarding these instructions or the use of a third-party shipper, click here ( or use selltous@replacements.com ) here to contact our Purchasing department.

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