Replacements, Ltd. Surpasses $1 Billion in Lifetime Sales
Replacements, Ltd. recently reached a major milestone when the world’s largest supplier of old and new
collectibles surpassed the billion dollar mark in lifetime sales.
“I was honestly surprised and unaware we had hit this major business milestone; more importantly, I’m pleased that over the past 27 years we’ve been able to help so many people connect to the cherished memories related to their dinnerware,” says Founder and CEO
Bob Page. “I took a risk and started Replacements because I didn’t like my job and wanted to do something that I loved for a living-- it is one of the best decisions I’ve made in my life and I’ve never looked back.”
Page left his job as a state auditor in 1981 to start Replacements in the attic of his home with one part-time assistant. His first year of business generated $150,000; sales for 2007 exceeded $85 million with the largest proportion of that business coming through the internet, followed by phone and retail store sales. Page points to exceptional service, commitment to his employees and leveraging technology as key components to Replacements’ success.
“I really think we continue to succeed because we’ve always concentrated on delivering the highest quality customer service,” adds Page. “I think another reason we’ve done well is that rather than take on too much debt, we’ve been very methodical and have consistently funded our own growth by pouring our success back into the business to ensure our long term growth and stability.”
Page also believes Replacements’ commitment to technology by investing in its first mainframe computer nearly 25 years ago helped the company rise as one of the top ranked internet retailers in the United States through its website
www.replacements.com. Replacements currently employs more than 540 associates and is evaluating expansion plans for 2009.
About Replacements, Ltd.
Founded by Bob Page in 1981, Replacements, Ltd. carries the world’s largest selection of old and new china, crystal, silver and collectibles. The company’s 415,000 square foot facilities house an inventory of more than 12 million pieces from over 425,000 patterns. Headquartered in Greensboro, N.C., Replacements, Ltd. serves nearly ten million customers worldwide.
Lisa Conklin, Public Relations Manager
(800) 737-5223 ext. 2552
(336) 209-0951 mobile