Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.B., Bayfield, CO
"You provide a great service!"
E.L., Tuscaloosa, AL
"In the past my husband has given me many pieces of my discontinued Havilland china, sterling flatware, and Baccarat crystal that you provided. They were all perfect even though used. They have given my family and friends much pleasure at holiday meals, Sunday dinners, etc. over the years. Thanks for being such a responsible, responsive company."
J.F., Freehold, NJ
"Love your staff. The staff seems very kind and helpful which I appreciate as a customer."
R.C., Gill, MA
"I have had a great experience with Replacements. Not only were my grandmothers patterns identified for me, you had some inventory in stock which is just so exciting. We have been looking for years to replace some of the broken and missing pieces. Awesome work and great site. The ease of the search, the service and the available inventory and very fast reply time by email, really is awesome!"
K.O., Kelseyville, CA
"I enjoy my china settings and when I discovered Replacements, I was thrilled to find a source where I could order more of my pieces from a wide selection. And now this new service you are offering of "search", is fabulous too! I am looking for more pieces to go with some plates that I have and never knew if I could find them. I like that you will notify customers when they are located. Thanks again for such a nice service!!"
M.T., Greer, SC
"Your site is easy to navigate."
M.A., Manchester, MO
"Love the care you take in sending product. Have never received a piece broken!"
S.S., Crystal River, FL
"Love your company!"
K.T., Boise, ID
"Excellent service and very impressed with the packaging for my last order."
L.W., Elwood, IN
"I have ordered from you a long time ago and was very happy with my purchase."
D.S., Schererville, IN
"You have always given me great service!"
T.B., El Mirage, AZ
"Replacements has everything I've needed - new or vintage/old. Twice I've requested an item they did not have in stock and they found it for me, fast! Satisfaction is their ultimate goal and they come through!! Thanks, people at Replacements!"
C.F., Tracy's Landing, MD
"Longtime customer, totally satisfied."
L.D., Bardstown, KY
"Love your site."
E.P., Lynchburg, VA
"I LOVE THIS WEBSITE!!! Every once in a while you find a dish, or a wine glass, or a silverware pattern that you adore so you buy it or inherit it. Ten years later, you've broken some pieces, or accidentally lost a fork or spoon or three. Thankfully Replacements.com comes to the rescue. They are not only able to provide missing pieces to make your set complete once again, they can actually identify patterns and pieces that you are unable to.
This is not my first experience with Replacements.com. Recently I fell in love with a wine glass I found at an estate sale. ONE wine glass. The markings on it were minimal and I was not able to find out anything about it from the dealer nor on the Internet. I quickly sent a photo of the wine glass to Replacements.com and within 24 hours (on a Sunday no less), they replied with not only had the name of the manufacturer, but also a link to the glass on the Replacements.com website where I could buy more. Outstanding service!"
R.B., Alberta, Canada
"Great service! We are very happy with your online features, such as the search tool, measurements, photos, discounts, condition, etc., which make it so easy to find what we are looking for."
L.W., Moorhead, MN
"Love your company. It's great customer service!!!!"
L.K., Denver, CO
"You are a great resource. I was amazed you could identify my wine glasses using a photograph of them. The broken glass could never have been replaced without you."
A.H., Dothan, AL
"I was very pleased with your customer service. The product arrived as promised and was packaged very well."
M.A., Crossville, TN
"You are great!!!!!"
V.A., Tewksbury, MA
"I was very pleased with my past order. Was prompt and the dishes looked great!"
L.C., Pompano Beach, FL
R.B., Hardeeville, SC
"Day in and day out, Replacements performs the hard but necessary work of identifying and sustaining the entire universe of antique china, crystal, and silver buying, ownership, and collecting. It does so without a single string attached or payment required. Its existence has vanquished every possible reason not to own such treasures or to fear breaking, losing, or misplacing them, nearly always as they are of ineffably sentimental value, so that the joys of ownership may continue unalloyed with fear, guilt, or buyer's remorse. On behalf of all of us, thankful our families appreciated beauty enough to invest in heirlooms, I thank you. Keep up your awesome work!"
M.D., San Jose, CA
"Your site is fabulous! My best friend recently gave me a set of China that was missing the sugar bowl. I know she bought it on sale at a department store about 20 years ago...never expected to find it as it was a brand I had never heard of. Guess what?! Not only did I find the missing piece, but additional serving items to match! I have also been able to add to my fine china through your site. I think this is an amazing resource. Who doesn't break something in their lifetime?!"
M.M., Austin, TX
"I love your service! Replacements.com helped me replace a broken dinner plate from a set of discontinued dishes I have. I registered with you and kind of forgot about it. Voila!! Several months later I got that e-mail and was able to order the missing dinner plate."
N.M., Toronto, Canada
"Awesome site. Very comprehensive! Was curious about some Ridgeway Josephine plates in my mothers display and voila, found them on your site on my first internet search attempt."
T.W., Atascadero, CA
"Love your service and products - glad you're there for me."
K.B., Manitoba, Canada
"Great service. Thank you."
L.B., Irvine, CA
"I am thrilled to find my pattern! You're the best!"
R.H., Orange, CA
"I'm a longtime customer and love your service!"
M.H., Alberta, Canada
J.V., Boston, MA
"I have been a customer of Replacements for many years now. I have been completing my Great-Grandmother's and my Grandmother's china sets for my granddaughters. Several years ago, I called and ordered a very hard to find cookie jar for one of the sets. I told the representative how excited I was to have found that particular piece and why. The next day, however, I received an email telling me that the item was no longer available. Then, to my surprise, I received a phone call from the Replacement representative, explaining that she had gone looking for the cookie jar and found it. She was calling to tell me that if I still wanted it, she would be glad to ship it to me! I was thrilled to add the cookie jar to the set and equally thrilled that someone had cared enough to check into my order that carefully. Replacement's customer service is outstanding and very rare these days!"
J.K., Danville, CA
"Pam found my Wedgewood pattern, for which I have been searching for many years. She held my hand throughout the 'shopping' process and gave me great advice to extend my grandmother's china rather than starting all over with a less-meaningful Lenox pattern. She also helped me complete my sterling set, now I have a complete service for 12! I wanted to let you know that everything arrived, in perfect shape today so that I can set my Thanksgiving table tonight. Thanks again for your wonderful company!"
J.R., Longboat Key, FL
"Your many years of service are appreciated."
I.K., Raleigh, NC
"Thank you for this service!"
S.I., Albuquerque, NM
"LOVE YOUR SITE! I have ordered and received pieces to one of my china sets that were just perfect. I have more to order, and a couple more china sets to complete, and I will be doing it through Replacements.com. They provide wonderful lists of what they have available, prices, etc, and even pictures when available. You guys were wonderful in helping me to complete my set of Christmas china. Thanks again - I look forward to ordering more from you."
B.W., Lincoln, NE
B.B., Hartford, WI
"I love Replacements. They truly strive to help people replace the irreplaceable. Thanks!"
W.D., Northridge, CA
"Love you guys!!"
B.K., Dennisport, MA
"The bowls I just received are fabulous! They arrived in perfect condition, so cleverly and carefully packed. I appreciate the superior service."
More Pages of Letters From Our Customers!