Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.B., Vashon, WA
"Quick response, packing and shipping excellent. Through Replacements I was able to supplement my out of production dinnerware and I receive updates when more pieces become available. In addition, Replacements has identified an Adderley china pattern that I have been looking for and has added it to their database. I feel confident that if pieces become available I will be able to replace missing or chipped items in a set that has been in the family for more than 60 years."
K.M., Washington, DC
"I love your service and products!"
C.F., Barre, VT
"Absolutely love this site and what I have purchased."
K.T.W., Pittsburgh, CA
"Thank goodness for Replacements, Ltd.!"
T.H., Clear Lake, IA
"I am so glad I found this site!!"
K.P., Ada, MI
"I have been a long time customer! You guys are the best at helping me always find what I want! Thanks!"
J.P., Holmen, WI
"Love this site!! I have been able to replace two plates now, that are no longer available where I originally bought them!"
L.F., Ashland, WI
"Have never been disappointed with my replacement pieces or service!"
D.S., Santa Barbara, CA
"You're amazing. This is the only site where I can reliably identify silver flatware I have or want to buy. Thanks."
C.W., Cedaredge, CO
"I think you're store, service, and inventory is wonderful. To me, Replacement, Ltd. runs their business how a business should be run, with customer care placed first. I had sent an email saying what I was looking for and I had a response within 24 hours. That is service!"
S.H., Tulsa, OK
"I replaced some china through this site and was very happy with the service."
L.B., Clinton, IA
D.G., Peoria, AZ
"I am very grateful your company exists to save so many of the old patterns and silverware. I have always loved the old china patterns and silver flatware patterns over the newer ones!"
A.D., Hurst, TX
"I think the fact that you have such a thoughtful business is to be commended, as on this day many people have the throw away mind! You and your company can help many people to recover pieces that are dear to us, not only for their beauty, but for the memories they bring to us every time that we use them or look at them! In many cases these articles are so dear to us because someone dear has passed them down."
J.G., Cathedral City, CA
"Great business. Folks like me that are traditionalists and have homes with fine china, fine flatware and fine beverage glasses feel comfortable knowing that if anything should happen to any of my service pieces, I know I can rely on Replacements where I can purchase the pieces that were damaged or broken. Keep up the good work.
M.A.W., Ann Arbor, MI
"The presence of Replacements, Ltd., has been a revelation and a godsend. It has enabled us to accommodate increasing numbers of guests, by acquiring more dinner services of a discontinued pattern and a larger number of crystal glasses that are excessively expensive when new. I am completely amazed by the enormous number of patterns carried by Replacements, Ltd. It's very easy to navigate their website, and their illustrations make it easy to order. They also pack china and crystal exceptionally well, and the items we have received have been in immaculate condition. Their prices are very reasonable. Overall, Replacements, Ltd., has proved to be a first-class organization."
L.S., Kennesaw, GA
"Your excellent service and careful packaging was really a treat."
M.G., North Venice, FL
"Your products and service are always excellent. In the past 2 years I have purchased 3 sterling silver tablespoons and a serving fork in my Gorham pattern from 1971, 4 Lenox soup bowls that I needed to complete my 1972 china service, 2 Villeroy and Boch ramekins that I needed to add and couldn't find anywhere else, and 1 tablespoon and salad fork from my everyday Yamazaki silverware. Each one of these products looked brand new when they arrived. I can always count on Replacements.com to send the highest quality in whatever I order."
D.P., Oklahoma City, OK
"Been to your store, very impressed."
M.J., Gravois Mills, MO
"Great site and thank you for all the info!"
L.R., Newburyport, MA
"I am impressed - this is a very efficient website."
J.L., Oakdale, CA
"We have purchased this pattern from you previously - with fantastic results!"
L.M., Roswell, GA
"Wonderful website and service!"
L.H., Alton Bay, NH
J.K., Portland, OR
"You guys are a class act."
J.M., Courtland, OH
"Love that I can get replacements for my beautiful things."
E.B., Greensburg, PA
"Happy with all purchases so far!"
J.G., Aiken, SC
"What a wonderful company!!! My order arrived at my daughter's this morning in perfect condition!!! My mom passed her Royal Worcester wedding set of china on to our daughter. I am so excited and honored to be able to add to my mom's china for my daughter!"
B.N., Far Hills, NJ
"Your company is wonderful!"
J.C., Alberta, Canada
"I've purchased from you before always a pleasure speaking with customer service personnel."
B.C., Tampa, FL
"Love you, love your company!"
R.B., Lees Summit, MO
"I used this site before to get my current place setting, wonderful!!!!!!"
P.M., College Point, NY
"I was delighted to expand my set of wedding china to accommodate our growing family. Replacements.com made my wish come true! Thank you."
K.L., Blue Lake, CA
"The reason I love your site, is because it's so user friendly, you can navigate in seconds, pages load quickly, you always let me know when there's a sale, you have a vast inventory where I can always find a piece to complete a collection and the people that work there are so friendly and helpful!! Thanks very much!"
G.D., San Diego, CA
"We so appreciate the service you provide. You helped me complete my mother's sterling that I will pass along to my granddaughter! Thank you for enhancing our family's history and traditions."
J.S., Littleton, CO
"I absolutely love Replacements. Great quality, fantastic customer service and a wonderful wide range of everything a fanatic could want. Thank you!!!"
C.S., Spartanburg, SC
"Fast service, knowledgeable staff, perfect pieces!"
C.R., Henrico, VA
"I love Replacements, Ltd. You are my go-to place for china and silver."
T.T., Wenatchee, WA
"Love Replacements. Have been a customer for a long time."
E.S., Decatur, AL
"I'm always pleased with the help I've received through customer service when I've called. Your web site is also easy to use in making an order. I'm very impressed with the packaging and the fast mailing. Everything I've ordered has been received before the due date."
More Pages of Letters From Our Customers!