Browse the information below to learn about the Replacements quality guarantee and additional services offered to ensure that all of your china, crystal, silver, and collectibles needs are taken care of quickly and efficiently.
Some china, crystal, or silver patterns have no (or incomplete) identifying marks stamped on the pieces. These missing marks include pattern name or number and manufacturer name. To help our customers who are unsure of the actual name of their patterns, Replacements, Ltd. offers a FREE Pattern Identification Service with a staff of 14 full time researchers to assist you in identifying your pattern(s). Click the link to learn more!
Our E-mail Request Program is designed to inform you via e-mail when specifically requested pieces in your pattern (currently not in our stock) become available. If you participate in this program, we will let you know when your pieces are available BEFORE we send out notification to others on file for the pattern. Please call us at 1-800-REPLACE (800-737-5223) 9:00 am - 9:00 pm ET, Monday through Saturday and 1:00 pm - 6:00 pm ET, Sunday (except holidays) to sign up, or use our online registration form, and indicate which pieces you are searching for. We have helped tens of thousands of customers obtain hard-to-find pieces via this service.
Bring your flatware and crystal back to life! Years of tarnish, scratches from daily, regular use. Damage from over-anxious garbage disposals and still-too-frozen ice cream. These are just some of the problems we solve every day. Replacements, Ltd.'s Restoration Department brings back to life the special look and feel of elegant silver and crystal. We are able to clean, polish and restore many types of silver and crystal. Click here for information regarding our silver repair services and prices. For a crystal repair request form, please click here.
If you wish to place an in-stock item on layaway, simply let us know and with a non-refundable deposit of 25% of your total order amount, we will gladly hold your merchandise up to 3 months. Call us at 1-800-REPLACE (800-737-5223) 9:00 am - 9:00 pm ET, Monday through Saturday and 1:00 pm - 6:00 pm ET, Sunday (except holidays) for more details!
We buy items from thousands of individuals each year. Click here for detailed information regarding selling to us, or call us at 1-800-REPLACE and ask for our Purchasing Department. Our expert staff will let you know if we are currently purchasing pieces or sets in your pattern(s). If so, we will send you via e-mail, FAX, or US Mail a formal offer indicating the prices that we can pay for pieces that you wish to sell to us.