Online Tour (page 16) - Warehouse Inventory Processing
We now leave our elegant Retail Store area and enter one of the
most important parts of our organization, our expansive product warehouse. We process up to 10,000 pieces of china and crystal daily, nearly 400,000 per month. Since the introduction of a paperless procedure,
we have raised our productivity by nearly 50%, enabling us to keep our costs as
low as possible.
A network of 500 independent suppliers, many of whom are antique dealers, search worldwide for pieces at warehouses,
store closings, auctions, estate sales, and flea markets. This supplier group
alone brings to us nearly 3,000 pieces of tableware every single day. We also
purchase select inventory directly from the manufacturer, and continue to look
for the best bargains from these manufacturers to pass along to our customers.
After being received at our facility, each dinnerware piece
is individually inspected by one of our trained inventory specialists. Each piece
is graded for quality relative to the age of the pattern, and pieces which are
determined to be in less than "excellent" condition (minor scratches,
worn gold trim, etc.), are identified as such and sold to our customers at discounted
prices. Cracked or chipped pieces are not acceptable, and thus are not purchased
or sold by Replacements, Ltd. (All of our merchandise is backed by a 30-day return
To ensure fast, efficient inspection and processing of the
inventory we receive, a color-coded system is used to help our inventory specialists
see "at a glance" the processing status of incoming shipments. Colored
cups are used to designate status, with blue indicating "High Priority Items"
(many customers on file!), red indicating that merchandise is ready for entry
on the system, yellow indicating that merchandise is ready for shelving, and green
or purple indicating that a shipment needs to be double checked.
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