Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
T.O., Joliet, IL
"I am really excited about this website. I recently starting collecting a set of Christmas dishes and just found out they have been discontinued. I was very disappointed. This is the second time this has happened to me. I had decided to give them away, when a friend told me about the Replacements website. I was really happy to find them at Replacements. Now I can continue to collect them."
D.G., Millville, NJ
"I have nothing but wonderful service from this company and I hope to continue doing business with them for a long time."
L.B., Jacksonville, FL
"Love your service, Our coffee cups arrived in GREAT condition and EARLY during Christmas season!!! FANTASTIC JOB!"
M.M.A., Highlands, NC
"Drove by your shop numerous times, but finally went in once. It's where nice ladies go when they die and go to heaven!!!!!!"
L.C., Woodbury Heights, NJ
"I love the site, and I have heard many people use you and are very satisfied."
R.C., Edmond, OK
"There are so many sites that are difficult to use it's wonderful when I come across one that is as easy as yours!"
S.B., Ontario, Canada
"The service, delivery, and very pretty products made my experience really exciting!"
J.H., Kevil, KY
"Appreciate the service. Have been a customer for years."
Mary Beaudry, Cos Cob, CT
"I've been using your website for a few years and am very happy with the service and the things you have found for me - even months to a year later."
B.W., Birmingham, AL
"I think your business and service is wonderful! Meets so many needs for so many!!!!"
L.C., Fayetteville, NC
R.C., Yakutat, AK
"I love your shop! All internet searches eventually come back to Replacements! I should always start there in the first place!"
B.S., Alto, MI
"Replacements.com's packing has always been excellent. The new packing is the best I have ever seen. It reflects the fact that "dishes" are not only precious but fragile and I have NEVER received a broken piece."
J.G., Yuba City, CA
"Great site-great service!"
D.P., Athens, AL
"I have purchased from you in the past-very satisfied!"
G.W., Holland, Netherlands
"You have very fast delivery!"
M.W., Waterloo, IA
"Very efficient and great quality."
B.C., Saint Louis, MO
"Great web site!"
F.F., Alberta, Canada
A.B., East Burke, VT
"I love your website!! I always find what I am looking for! (Usually more!) Great organization, wonderful selection and packed very securely! I have never received a broken item from Replacements, Ltd. which means a lot to me. I plan to return often!"
S.Y., Plymouth, MA
"You are SO efficient!!!!"
C.N., Palm Harbor, FL
"I placed my orders on 12/26/11 and received them on 12/31/11. Thank you for your expedient delivery."
C.H., Watkinsville, GA
"This is a wonderful site because it provides so much. I can find my dishes that are no longer available in stores, as well as collectibles that my friends like for gifts, and the prices are not outrageous!"
C.S., Ludlow, MA
"Thank you for your kind assistance, truly appreciated."
M.A., Jonesboro, AR
"I've loved everything I have ordered from you!"
P.A.G., Santa Barbara, CA
"Having inherited two beautiful sets of china, I wanted to find some missing pieces and complete the sets. After exhaustive searching, I finally came upon Replacements, Ltd. on the net and found ALL the pieces I needed. The prompt delivery, care in packing and wonderful customer service that I have experienced with this company is stellar. I highly recommend Replacements, Ltd.!"
B.F., Victoria, Australia
"I have to say that I am totally blown away by the quality of service you provide - not only finding obscure pieces of china but also the speed and way that the goods are packed and delivered - totally amazing. I have passed on your website to many friends - the old saying a satisfied customer tells friends but a dissatisfied one tell many more!!"
B.M., West Point, VA
"Love the site!"
M.F., Englewood, NJ
"I am already a very satisfied customer."
B.C., Thomasville, GA
"Bought my china from you, love your service!"
M.K., Homestead, FL
"Great site, very helpful"
S.S., Sioux Falls, SD
" I appreciate your service. Over the last 15 years, I have received additional pieces to my set of china as gifts from my children, because of Replacements.com. Also, I have added to several others' sets. You make shopping pretty easy! Thanks!"
R.D., London, England
"Your corporate promise to answer the telephone within 10 seconds, your computer systems allowing your staff to respond accurately/speedily to every telephone question ,your spread of `interest` in whole ranges of china others in Europe (England especially ) find problematic is ,seemingly, unique globally-and deserves the summary : Brilliant Service."
S.M., Houston, TX
"I have bought from you in the past and appreciate your service."
B.D., San Jose, CA
"Past service has been fast, efficient."
R.G., Ontario, Canada
"Very comprehensive inventory. My wife and I are extremely impressed!!"
J.N., Hemet, CA
"I have purchased several items over the years and have been satisfied."
M.F., Granbury, TX
"This is a great web site."
M.L., Deland, FL
"You have helped me in the past. Your help is always greatly appreciated."
R.J., Magalia, CA
"I have been a long-time customer of Replacements, Ltd. It has been a great source for me to find replacements of China and Silverware that I own. Because I have a computer, my family and friends has asked me to locate patterns of China and Silverware that they own. It has been fun and exciting to locate current and vintage patterns. I know that I can go to Replacements, Ltd. anytime to register a pattern if I don't locate it within their huge resource. I always recommend this website to anyone that is looking for replacing pieces to their sets of China and Silverware. There is no other website that compares to Replacements."
More Pages of Letters From Our Customers!