Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.L., Donalsonville, GA
"I have always been 100% satisfied with all purchases from Replacements!! Thanks!"
J.S., Lebanon, OR
"I've been a faithful fan of Replacements for over 10 years. I love the customer service, variety of products and the actual facility, which I've visited twice. Keep up the great work!"
T.H., Cookstown, NJ
"You are a lifesaver!!"
S.D., Lancaster, PA
"Love your products!!"
J.M., South Portland, ME
"YOU GUYS ARE SUPER! THANK YOU SO MUCH FOR GREAT PRODUCTS AND GREAT SERVICE. I have been buying Botanic Garden from you for over ten years and have picked up so many old (and new) pieces that I now have an excellent collection."
A.S., Humble, TX
"I ordered several different china patterns in the past and they arrived in mint condition. My husband and I wanted to visit the Replacements showroom and we routed our trip to go through the Carolina's on our way to New Hampshire. We were both amazed at all the different displays of china, crystal, silver, and even Christmas ornaments that were available. I had brought a spoon with me that went to my every day flatware in the hopes that Replacements would be able to identify the pattern as I had lost all that information in a terrible flood in 1994. Not only could you customer service rep tell me the pattern name, you also had pieces that I needed to replace those that had been lost through the years. It was an awesome experience and everyone was so helpful and friendly. Thank you for everything that made my shopping memorable. My hat is off to you."
B.J.K., Houston, TX
"My son-in-law's country of origin is Eritrea. I wanted desperately to find something unique for them for Christmas that would reflect my appreciation for his culture as he learns the ins and outs of our culture. I looked on numerous sites for a pattern that resembles items that he brought with him to the U.S. Having no luck, I assembled a mish-mash of photos of art, cloth, and baskets to give you an idea of what I was looking for. Within a few days, you sent me a picture of a pattern that he described as "Perfect." I think everyone in his family has seen that picture of a plate! Thank you for the perfect gift."
B.B., Hartford, WI
"I love Replacements, for they truly find what I previously thought was irreplaceable."
M.D., Los Angeles, CA
"We appreciate your service and have recommended Replacements, Ltd. to friends. We still enjoy the dishes and flatware we purchased years ago, and you allow us to keep complete sets when anything is damaged or broken. You also were able to replace a very special champagne flute that was a wedding gift, and we are celebrating our 24th wedding anniversary this year! We can't thank you enough!"
N.W., Sussex, NJ
"I have used your company twice to replace china pieces that were cracked or broken. My china was purchased over FORTY years ago in a military PX while my husband was in Vietnam, and I still love it. I was upset as it was obviously a discontinued pattern. But a friend suggested REPLACEMENTS.COM, and I was thrilled to see my pattern listed. The items were shipped very quickly and arrived in perfect condition! You provide great service. Thank you."
J.R., Boise, ID
"Not only have I received everything I've ordered in excellent condition and very well packaged, but, what's important to me is that you didn't forget me after the initial order. I received personalized up-to-date info periodically to let me know if there is anything new that's been added to the particular items I've ordered. To me that's truly wonderful service."
S.M., Loris, SC
"I received my replacement order Saturday. I want to thank you for taking care of my order so quickly. I am very pleased with my order and the kindness of the people who helped me with it. The first merchandise I received had one piece that was wrong included. I called and was given instructions on what to do and in no time I had a replacement order shipped to me with the correct pieces and I am very pleased with the products and the service of your people. I just wanted you to know this. I will definitely be shopping some more with you in the future. You all are great!"
N.H., Morganton, NC
"Love your business. Have shopped with you for years."
T.R., Largo, FL
"We have ordered from you in the past, great service. The last order I place was packed well and arrive in great condition. The Avon Cape Cod collection is getting harder to find pieces in good shape."
L.C., Winmalee, Australia
E.D., Cordova, TN
"I have been using your web site for years."
B.S., Stockton, NJ
"Extremely happy with everything I have received from you. For years I searched for dishes I had admired 25 years ago, thinking they were long gone. I found them on Replacements at a very reasonable price. It made for a very merry Christmas for me."
B.M., Rockville, MD
"Very exciting website"
P.M., Petaluma, CA
"You are a great help, thank you"
D.S., Independence, MO
"You are awesome!"
N.B., Hunstville, AL
"I have ordered from you before and I appreciate your service."
C.P., Duluth, GA
"Thank you. I appreciate your service."
V.G., Palm Bay, FL
"I have bought a few pieces from you and all pieces were great."
E.R., Sugar Hill, NH
"I have recommended your site to many of my friends and relatives who discover the need for replacements or extra pieces to fill out a set of china or crystal."
C.W., Kent, NY
"I ordered replacements for Christmas dishes that were a gift to me and was very happy #1 that I found them and #2 that they arrived so quickly. I was amazed to find the second set I registered."
C.Y., Westchester, IL
"We have purchased replacement silverware from you in the past and have been very happy with the product."
M.H., Enterprise, AL
"I have enjoyed ordering from you through the years."
A.Z., Sedalia, MO
"Your site is awesome"
B.P., Hackensack, NJ
"I have ordered things in the past. Great service!"
S.R., Stonyfell, Australia
"An easy site to use. Thank you."
J.R., Brooklyn, NY
"Your company is prompt and very easy to deal with."
M.H., Decatur, IL
D.H., Greensboro, NC
"I love your store and sales!"
P.L., Kansas City, MO
"Love your service. Over time, we have been able to add lots of pieces to favorite patterns because of how easy and convenient you make the process."
S.B., Greer, AZ
"Replacements service has been always been timely and punctual. We have gotten regular and timely e-mail notification on patterns of dinnerware and antique china when we needed additional pieces to add to our collection. We have total confidence when we order items from Replacements that we will get exactly what we need and ordered in a timely manner and shipped well so that all items are in useable condition upon receipt."
S.M., Chicago, IL
"I love this site. I've replaced items many times that hadn't been manufactured for 30 - 40 years. Everyone I've spoken with, whether by telephone or via e-mail, treated me with kindness and respect and they have gone out of their way to be helpful and answer any questions I may have. Recently, I asked them to identify the manufacturer and a pattern of crystal, which in this case hadn't been sold for 30 years. Replacements, Ltd. gave me an answer within 24 - 36 hours. I have used this site for approximately 15 years and I will use it again with confidence. I always recommend them to my friends."
M.S., Chestnut Hill, MA
"Thank you! You are terrific!"
D.G., Nesconset, NY
"Love this website!!"
T.M., Milford, PA
"I just wanted to send a note to let you know how impressed I am with your service. I am new to Replacements, Ltd. and received my first order, yesterday. It was like Christmas, all over again! The dishes and flatware were packed with extreme care. Each piece was wrapped meticulously. My patterns were discontinued several years ago and, with our family growing in number, I was doubtful that I would be able to use my original set of dishes and flatware. Thank you so very much for making this possible!"
M.M., Pipersville, PA
"Thank you Replacements! Thanks to you, I was able to expand and complete my Mother's Lenox china set (retired pattern.) I was pleased with the on-going, availability of pieces, quality, fair prices and great service. Thank you!"
More Pages of Letters From Our Customers!