Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.J., West Chester, PA
"I first purchased my silverware in 1969. It was a boxed set on sale and I found out later that the pattern (maybe the company) had been discontinued. When I came back from living abroad in 1989, I was missing pieces of the set, especially the salad forks which I think had vanished in a sandbox somewhere. I had no idea how I could find extra pieces that even resembled my pattern until I saw your ad in a magazine. I was overjoyed to see you had pieces of my set, and my stoneware and my Williams-Sonoma glassware. I think you are a fabulous company and your service has always been first class! Thanks for letting me hang on to my traditions, memories and best loved table items."
T.P., Prospect, KY
"Great service! Thanks."
O.M., New Hartford, NY
"What a great service!"
J.H., Sacramento, CA
"I would be very glad to recommend your service to anyone looking for replacement pieces or additional pieces to their existing sets or anyone wanting to acquire a historic set of china/silver or glassware. Replacements.com has an outstanding selection, very reasonable pricing, packages their product carefully and ships quickly. I have used your service both for my own china and silver and also for gifts to friends and family. I intend to continue to buy from Replacements.com in the future."
A.O., Alpine, UT
"This is a wonderful service and I can't thank you enough!"
B.A., Akron, OH
"I am so glad I found your website!"
M.T., Orem, UT
"First off, I want to tell you that I am still totally delighted that I was able to find plates to add to some I had purchased 13 years ago. Thank you for the phone call after my order was received to fine tune the order and offer to send them in time for Thanksgiving. I was extremely impressed with those customer service kindnesses. We did receive the dishes, told everyone my happy story and they looked beautiful on our table. Thank you."
M.L., Beaverton, OR
P.H., Ooltewah, TN
"Thank GOD I found your company!!! I bought a set of your flatware at Sam's Club. several years ago. I need to get a few more of that same pattern. that's why I got to scouring the web , then all of a sudden your site popped up. It is a life saver. I can even get a few for a Christmas gift for my Mom & one for my Mother-in-law too."
P.H., Racine, WI
"Enjoy looking at your site!"
L.B., Brookfield, WI
"Thanks for this wonderful website! I have finally found my grandmother's pattern! Hoping to replace a few broken pieces."
S.R., Shelbyville, KY
"You're the best!"
L.H., Longview, TX
"Love your web-site, I stay up till 3:00 - 400 in the morning looking at all the dishes. Quite time well spent!! Love it! Thanks!"
S.C., Durham, NC
"You provide a welcome service."
B.S., Fergus Falls, MN
"I have used your services quite often and have received much satisfaction."
N.F., Weatherford, TX
"I love your website. Thanks for the many wonderful purchases."
M.C., Salisbury, NC
"I have ordered from you in the past. Great business."
L.P., Ontario, Canada
"Love your website, very easy to use."
E.G., San Diego, CA
"Your expeditious response to our request is a delight! (Like our pattern!)"
E.B., Ringgold, GA
"Glad I found you!! Very glad."
L.S., Ballwin, MO
"Did some business with you before. it was a nice exchange. I would recommend you to anyone needing your services."
L.H., Kingsville, MO
"I am so glad that you provide this service. Our patterns have all been retired and they are important treasures Thank you."
C.K., Lancaster, PA
"I have been very satisfied with your customer service."
V.C., Boyds, MD
"Your site is amazing!"
J.P., Hedgesville, WV
"Great Site! You have helped me research and find value to many inherited plates, silver flatware, Hummel figurines and more. Thank you! You made my life easier!"
Z.B., Washougal, WA
"I love your site and have been able to replace several pieces over the years. The customer service is outstanding. I give Replacements, Ltd. a 5 star rating."
D.Y., Alexandria, VA
"I am so pleased I found your site - it is so nice to be able to replace broken pieces or add pieces to my dinnerware without the worry of it still being available in retail stores. Thank you!"
B.S., Lakewood, OH
"This site is awesome!!!!"
A.K., Astoria, NY
"I have been a satisfied customer with other patterns."
K.R., South Elgin, IL
"Love your site."
L.D., Belchertown, MA
C.S., Baltimore, MD
"I wanted to thank you so much for your amazing service. My order of antique china arrived so quickly, in plenty of time for the holiday, and in perfect condition. Your packing people are fantastic! I was impressed with how carefully each piece was wrapped and protected. My table looked gorgeous! I will definitely be ordering more pieces from you."
J.A., Lexington, KY
"Love your site"
N.P., Suffolk, VA
"You are fast. Thanks!"
M.P., Winters, CA
"Because I have found its service to be outstanding, I would always choose Replacements, Ltd."
B.H., Roswell, GA
"WONDERFUL SERVICE; THANKS SO MUCH! When I've had occasion to visit the store the sales staff have always been courteous and helpful (so appreciated nowadays). Further, it's nice to know that my patterns are available, if a replacement piece is required. (I never seemed to be able to find them when antiquing, so it's a great timesaver and service.) Thanks so much again!"
J.K., Washington, UT
"We have found your service to be a God send as we have had this china set since 1964. While the company gave a lifetime warranty they went out of business and frankly we would not have a set without becoming aware of your service. I remember as a child (70 years ago) every woman in my family had only parts of sets as breaks do occur."
A.R.H., Spring Branch, TX
"Have been a customer for decades! Have never been disappointed. My husband and I have been married for 50 years and have been customers of Replacements, Ltd. since the company started. We use Replacements in two ways: to order for ourselves and others as well as recommending our family use it when getting gifts for us. Over the 30-year span, we have completed nine sets of china, three sets of sterling silver flatware, and many other items. Not once have we or our family had any problem with an order, and any inquiries are promptly answered. Customer Service is exactly that: helpful and efficient without any high-pressure selling. It's truly a pleasure to use Replacements, Ltd."
L.E., Atlanta, GA
"I'm a long-time customer and really appreciate Replacements. Thank you for all you have provided over the years."
D.R., Melbourne Beach, FL
"I was glad to find your site! Once in your site, it was easy to navigate and find exactly the dinner plate pattern I was looking for after only a few clicks. The picture of the actual plate was right there for me to view and confirm I had found the correct dinner plate and pattern. I was also glad to read on your site the importance you place on proper packaging and shipping to ensure delivery without breakage. Thanks so much for your invaluable service through Replacements, Ltd!"
More Pages of Letters From Our Customers!