Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.B., Delanson, NY
"Have bought from you before and got good and quick service."
L.R., River Forest, IL
"One of the best companies to work with! The best example of how Replacements.com went above and beyond: I needed most of my stainless steel flatware. Not only was it located, but I was called because there was a slight rattle from inside of several of the knife handles. I said to send them along-if it was a problem, we'd talk. If I hadn't been told about the rattle, I wouldn't have noticed. The fact that Replacements.com thought it might be a problem says a lot about the way they view customer service. There are about 10 companies I think are terrific to work with, and Replacements.com is at the top of the list."
O.B., Green Valley, AZ
"Have visited your store and was impressed."
R.E., Schererville, IN
"Its been a pleasure to deal with you these past 20 years. I have shared your info with many friends."
S.R., Nicholasville, KY
"I have both ordered & used customer service for information gathering. Received professional services, fast! Love the website."
D.S., Crescent, OK
"You have a really beautiful site--would love to visit sometime! Whoever does your decorating is a world-class talent! You not only have beautiful pieces to display, but the way they are displayed adds to the overall ambiance of what must be a wonderful place in which to shop and delight in the craftsmanship of men and women from all over the world. You will definitely be on our MUST VISIT list the next time we're in Greensboro! It's been many years since we were through there to visit our daughter and her family who lived in the suburbs. Just wish we'd known about your business then!"
A.G., Laredo, TX
"As time goes by and our loved ones pass away, we keep their cherished beautiful china and silver flatware, but most of the time it is not complete. Completing the sets and using them again, will always bring us the memories of our unforgettable family."
V.W., New York, NY
"I like your web site. It is easy to use."
M.G., Lincoln, NE
"Very delighted with all my purchases. Was able to visit your store on our trip to the Charlotte races. What a surprise! We are in the wholesale business and I was so impressed with your warehouse as we took the tour. Thank you for the tour!"
R.F., Hacienda Heights, CA
"Replacements, Ltd. is great - you have helped to complete two of my pattern and now I am starting on the third. Replacements, Ltd. is always friendly, and very nice to work with. I always feel I can count on your company to accommodate my needs."
R.M., Oklahoma City, CA
"Thankful to find you."
C.F., Liverpool, NY
C.S., Woodbury, NY
"We appreciate your service."
A.L., Singapore, Singapore
"I only ordered 3 pieces each Knives & Forks amounting to less than US $100.00 including freight and received continuous updates on delivery, acknowledgement, etc. Such excellent service for being so well posted. Mine was an international shipment to Singapore in South East Asia and expecting delivery by FedEx soon. Will continue using your services when needed and will not hesitate to recommend to anyone your great establishment in helping to get replacements."
A.C., Ellijay, GA
"Always quick to respond."
K.H., Beaufort, NC
"For years, I did not know the name of my mother's crystal. A friend took a piece to your establishment. One of the members of your staff, immediately, identified it and sent me the needed info. Needless to say, I was elated! My relatives have ordered pieces of china and have started ordering the crystal. Whenever, I receive a package from Replacements, I am astounded at the care that you have taken with the items. Kudos to you and yours staff for continuing to do a great job for all of your costumers. I am looking forward to ordering more items from you. Also, I must say that I receive packages from Replacements in a very timely manner."
S.M., Loris, SC
"So excited to learn of your website!"
L.H., Woodbridge, VA
"You have a great selection. I have been able to purchase more of my very cherished grandmothers china. We now have 12 place settings of perfect dishes. Great service and very great prices. I will definitely be telling everyone I know to use Replacements, Ltd."
P.K., Plano, TX
"It was wonderful being able to complete my mother's sets of crystal and every-day glassware. We had searched for years to identify her patterns. She had received them as wedding gifts in 1937 and couldn't remember the names of the manufacturers or the patterns. Your staff and online photographs were all I needed to confirm the information and end our search. Your online program is so user friendly, even a low-tech person like myself found it very ease to use. Everything I ordered was received in perfect condition. I worked in retail for 25 years and know how very important it is to package glassware properly for shipment. You and your staff do a excellent job in every aspect of your business. As a very satisfied and grateful customer, I am sending all of you my deepest appreciation for an excellent job well done."
C.D., Pittsford, NY
"Ordered many pieces from your business, fantastic service! Thanks so much!"
J.E., Mason, MI
"My dishes arrived Friday and Saturday and they are beautiful. Thanks for the rapid service and excellent wrapping of the dishes. One box had a huge hole and I was worried but confident that the expert packaging would prevail over damage--and it did. I will enjoy my Christmas gift from you for years to come. Thanks so much!"
T.W., Fairport, NY
"I have been shopping with Replacements for 30 years&love you guys!"
P.E., Kalamazoo, MI
"I was very happy with my last order placed with your company."
J.M., Dallas, TX
"You are a great resource!!!"
P.Y., Mission Viejo, CA
"You are a life saver!"
J.M., Rockford, WA
"Thank you for such an easy website to navigate. Very quick and responsive, always."
M.G., Fenton, MI
D.C., North Babylon, NY
"This site is great for finding those patterns no longer available in stores."
D.Z., Pinehurst, NC
"Keep up the great service you provide"
S.C., Hamburg, NY
"Great finds! Keep offering good sale prices!"
K.A., Pasadena, MD
"You've got a great operation-good stock, ease of ordering, was very much impressed!"
J.M., Sacramento, CA
"You are great"
S.C., Carlisle, PA
"I have used your services before and you always seem to find what I need. Thank you!"
C.V., Alcalde, NM
"I love your business!!!! I never dreamed I could replace pieces of my 1955 wedding china that had been lost or broken over the years. What a wicked treat!"
S.P., Pinehurst, NC
"Always enjoy visiting the store"
L.B., Normal, IL
"Keep up the good work. You identified my old, rare Haviland. Your silver people have polished and repaired a silver salad fork that had a quick trip down the garbage disposal. Your seekers have found beautiful and rare pieces for my china: a sandwich plate, cream soup bowls, and I now also have completed our silver table service, thanks to Replacements. I was able to acquire individual butter spreaders due to the fact that I'd signed up for the "alerts" and was thrilled to have all 12 now! My family in NY shops at Replacements on-line and when we lived in NC, we took them on the factory tour. Fabulous! Now that I am in IL, I tell people about your company, as well."
G.H., Fayetteville, NC
"Replacements has assisted me for over 15 years in finding pieces to my china pattern I got when I married in 1966. If it wasn't available, they found it for me. I have had a great experience with Replacements and will continue to use them when I need to find my specific pattern."
K.M., Burke, VA
"Great depth of inventory and I love the service!"
M.P., Manitou Beach, MI
"We stopped at your store when in NC and everyone was very helpful and nice. All of our purchases were packed well and made it back to Michigan in great shape!"
E.H., Warner Robins, GA
"Awesome site! Thanks for being there for those of us whose families have grown and we need more service ware."
More Pages of Letters From Our Customers!