Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.S., Montague, CA
"I am so happy I found your company!"
G.Y., Kildeer, IL
"Customers of Replacements.com have the advantage of being able to enjoy the use of their heirloom tableware while having access to replacement pieces when needed This is true for crystal, china and flatware including patterns that have long been out of production. They maintain a superb data base of their inventory and many listings contain photos. Their IT department must rival that of the Pentagon's."
M.C., Duluth, GA
"I have been to your business location. One could get lost in all the beauty. I have always been very pleased with your company and customer service. You are already world-class in my eyes!"
K.C., Cornwall-Hudson, NY
"Great doing business in the past. Totally satisfied."
F.M., Geismar, LA
"Thanks for a wonderful service"
G.O., Houston, TX
"Great web site!"
J.E., Senoia, GA
"I have thoroughly enjoyed receiving your emails. They have been quite helpful. My mother-in-law gave me her china before she passed away which makes the china over 75 years old. Through your company, I was able to order two cups and saucers that were missing from the set so now my daughter has the completed set. Thank you again."
E.T., Roswell, GA
"I love your web site. I know I can always go to Replacements.com when I need china or silver. My daughter bought a "close-out" set of china and was very upset when she broke one of her plates. She thought she would never find another one. I told her "no problem", I can order one from Replacements.com. It arrived in about a week and she was so happy."
A.S., Everman, TX
"I had wanted to comment on how gracious, kind and helpful the service personnel in various departments have been. They have researched questions I have asked, advised me on which items would best serve my desires and needs, among the many other ways they have established for me trust and confidence in their advice and opinions. Another service which I utilize often is the department defining terms in china, crystal and silver, and how to arrange the various pieces on the table. I thank you for the chance to tell you how much I enjoy and appreciate all you provide so thoroughly, graciously and professionally at Replacements."
C.P., Madrid, IA
"Very neat site"
L.S., Missoula, MT
"You have wonderful china!"
S.A., Monroe, NC
"We've been in your awesome showroom, browsed the website many times. You've found hard to locate pieces for our Pfaltzgraff collections when we had all but given up. You are awesome."
E.H., Letart, WV
"I love this website!"
D.F., Bethesda, MD
"We had an unfortunate accident in our family where the majority of our grandparent's china was broken. It was a Lenox pattern that was discontinued. My mother was heartbroken. I was referred to Replacements as a source to try to rebuild the complete set of china. Within 18 months the china set, 12 place settings was complete. Replacements brought joy and memories back to our family. The service was awesome!"
J.S., Sparks, NV
"The site is very user friendly and your staff was very helpful, cheerful and expedient. It was a great experience especially this time of year when everyone needs a little cheer!"
S.O., Portland, ME
"I was so happy to find out about your website, because I've replaced pieces in the past by having to purchase new, and sometimes available only in multiple sets. Your online website saves me time and money."
M.H., Santa Ana, CA
"Great site. Great service."
J.L., Wilton, CT
"Love you guys!!! I never worry about loosing heirloom pieces anymore. I just register - and if it's misplaced I know I can always get another piece of antique china, porcelain or silver. Serious peace of mind. I recommend you often!! You really can replace the irreplaceable."
S.G., Lester Prairie, MN
"I love you guys!"
R.B., Clifton Park, NY
"Ordered other items in the past. Always satisfied."
D.T., Newport Beach, CA
"Thank you for your site!"
A.B., League City, TX
"I have ordered from you recently and was satisfied."
J.B., San Jose, CA
"I love reading the email you send out. You have helped me find things several times. Thank you!"
S.G., San Diego, CA
"Thanks for your helpful website! I find it very easy to navigate!"
C.P., Williamsburg, VA
"Very grateful to have your company find the items we need. Efficient and quick service."
L.N., Jackson, MI
"Have been to your store. Love it, love it, love it!! Thank you for the wonderful pleasure you bring people who care about "pretty things" (as my grandma used to say) whether it is to make a purchase of just enjoy strolling in the shop and looking at all the beautiful pieces."
L.J., Bloomfield Hills, MI
"Great customer service! The merchandise is in excellent condition with no flaws as advertised. I am very happy with all of my purchases that I have made with Replacements!"
D.C., Yucca Valley, CA
"Love your company, great customer service. Both my mother and grandmother ordered their china when I was 12 years old in Canada. Mother chose Royal Worcester pattern Dunrobin, Nana chose Wedgwood, Blue Cornflower. Now at 73 years young, I am adding pieces to pass on full sets to my granddaughters. This is the place to do that, thanks to Replacements, Ltd."
F.D., Sydney, Australia
"Love this service-been very successful so far!!"
S.H., Rockford, IL
"What a great site! You made my day!"
V.M., Shenandoah, IA
D.G., Macomb, IL
"I like your service very much. Since I have silverware and china from Germany it is hard for me to find replacements. Lucky me I found your website!"
R.B., Delanson, NY
"Have bought from you before and got good and quick service."
L.R., River Forest, IL
"One of the best companies to work with! The best example of how Replacements.com went above and beyond: I needed most of my stainless steel flatware. Not only was it located, but I was called because there was a slight rattle from inside of several of the knife handles. I said to send them along-if it was a problem, we'd talk. If I hadn't been told about the rattle, I wouldn't have noticed. The fact that Replacements.com thought it might be a problem says a lot about the way they view customer service. There are about 10 companies I think are terrific to work with, and Replacements.com is at the top of the list."
O.B., Green Valley, AZ
"Have visited your store and was impressed."
R.E., Schererville, IN
"Its been a pleasure to deal with you these past 20 years. I have shared your info with many friends."
S.R., Nicholasville, KY
"I have both ordered & used customer service for information gathering. Received professional services, fast! Love the website."
D.S., Crescent, OK
"You have a really beautiful site--would love to visit sometime! Whoever does your decorating is a world-class talent! You not only have beautiful pieces to display, but the way they are displayed adds to the overall ambiance of what must be a wonderful place in which to shop and delight in the craftsmanship of men and women from all over the world. You will definitely be on our MUST VISIT list the next time we're in Greensboro! It's been many years since we were through there to visit our daughter and her family who lived in the suburbs. Just wish we'd known about your business then!"
A.G., Laredo, TX
"As time goes by and our loved ones pass away, we keep their cherished beautiful china and silver flatware, but most of the time it is not complete. Completing the sets and using them again, will always bring us the memories of our unforgettable family."
V.W., New York, NY
"I like your web site. It is easy to use."
More Pages of Letters From Our Customers!