Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.M., Clinton, CA
"Great company/good service"
M.J., Ontario, Canada
"With the Mikasa store no longer in business in Ottawa, Ontario, Canada and Replacements Ltd being the only source to purchase pieces from my pattern, it is reassuring to know that I can keep my set of dishes complete all the time. Thank you Replacements Ltd!"
S.S., Ponte Vedra, FL
L.T., Brisbane, Australia
"You offer a great service!"
M.H., Saint Louis, MO
"Very helpful website! I first found you five or six years ago and have yet to find another resource that even comes close to the information you provide. You're easy to use, comprehensive and consistent. I've told many friends, and I plan on visiting any time I have a question regarding china, porcelain or crystal. Thank you very much!"
J.J., Baton Rouge, LA
"Love your website!!! Everything has always been packed well without any breakage."
K.M., Barrington, IL
"Not only have I used you before with great results, I recommend you to friends and family."
D.K., New York, NY
"Thrilled to discover I can replace pieces of this old set of china!"
M.M., Pine Grove Mills, PA
"Over the years, you have helped me fill in broken pieces of many china patterns. Love you."
B.G., Reno, NV
"So excited about finding pieces to our set and your willingness to search for items you don't have! The service has been excellent - this is our 4th order as we continue building our service number. Thank you!"
K.H., N Palm Beach, FL
F.D., West Hollywood, CA
"Always satisfied with Replacements in the past!"
D.H., Greenbelt, MD
R.P., Louisville, KY
"Repeat customer. Always pleased with orders and service."
L.F., Brisbane, Australia
"Great customer service with last order. Looking forward to shopping more."
M.D., Germantown, TN
"Have been very pleased with ordering from you in the past."
J.F., Southington, CT
"Love the site! I have searched high & low for my pattern, which I purchased originally in England, and yours is the only site that was able to find it here in the States."
D.N., Woodbury, MN
"Have purchased quite a few pieces for my collection. I always find what I'm looking for at your store."
A.S., Charlottesville, VA
"Your service has always been prompt and efficient"
T.F., Chester, VA
"Love this company!! Have purchased silver, stainless, and china from replacements.com. All my patterns are discontinued and I was able to complete 12 place settings of silver flatware and china and lost pieces of my stainless. Also able to purchase the silver serving pieces. Everything comes packed well and in great condition. The silver is well polished. There are hundreds of patterns available, and replacements.com keeps me updated when new pieces in my patterns become available. Highly recommend this company."
S.C., Voorheesville, NY
"You're great! Have been doing business with you for a long time and never had a problem. Again, thank you!"
P.H., Bluefield, WV
"I have bought many pieces from you and I have been completely satisfied. Your sales reps are very nice."
C.J., Corea, ME
"I've been a customer for years and years! All my purchases, whether in the store or online, have been just what I expected. Service is always outstanding."
D.R., Tomball, TX
"I love this site! It's so exciting to be able to find pieces that you never thought you ever would! Thank for such an easy-to-navigate and economical online shopping opportunity."
M.K., Cupertino, CA
A.Z., Cedar Grove, NJ
"I have been very satisfied with the service and I continue to use the pieces that I have purchased with pride and joy, especially during the holidays with family and friends. I have recommended your website to several of my friends."
K.A., Corpus Christi, TX
"Love the ease of finding patterns and the pictures!"
L.B., Pittsford, NY
"You're the best! How's that?"
J.W., Ontario, Canada
"I love your web site! I spend hours just looking at everything. This is the 3rd pattern I have registered and love all the info you provide."
J.B., Pittsburgh, PA
"This is my first dealing with your company and I must say that you lived up to your claims and everything went smoothly. From the order entry right up to delivery and receiving the correct replacement china pieces the first time, your company has made a positive first impression. I hope that I never have to replace another broken piece, but if I do you will be first on my list to contact."
A.P., Saskatchewan, Canada
"Great site. I can't wait to fill my china cabinet."
B.W., Phoenix, AZ
"You're great. Thanks for your help!"
B.H., Richardson, TX
S.M., Bergenfield, NJ
"I'm amazed at the things you can find. Great job. I have found many pieces that have broken in the past and now I have found a place where I can replace the most memorable ones."
J.S., Hazelwood, MO
"We received our shipment of mugs-great packaging!"
M.S., Enterprise, AL
"Love your service!"
C.S., Sandy, OR
"I have purchased from you a couple of times to replace broken pieces. I'm glad I found you and appreciate your excellent service."
P.H., Tauranga, New Zealand
"Goods arrived today. Wonderfully packaged. Many, many thanks. I will be back to your site soon."
L.L., Coral Gables, FL
"I have been coming to replacements.com for years to replace pieces of family china and to find special pieces that are not in stores. The web site is user friendly, patterns easy to find and the service has consistently been excellent. A pleasure to do business with. Thank you."
B.L., Brigantine, NJ
"Thanks for being there"
More Pages of Letters From Our Customers!