Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.B., Talent, OR
"Very happy with everything. I have been using your service for many years."
R.W., Alameda, CA
"Very efficient web site"
H.A.S., Ontario, Canada
"Great site. I am so excited to be able to add to my set."
F.B., Houston, TX
"You have a good website"
M.S., Columbia, SC
"We visited the store and had a great time buying some missing pieces. Thanks so much!"
B.F., Salem, NH
"This site is awesome! It really makes using china worry-free knowing you can replace a piece if one should break!"
G.B., Christchurch, New Zealand
"I am totally thrilled that this site exists."
J.H., Iowa City, IA
"I appreciate your attention to customers and your willingness to check stock for quality I would prefer to have. Your sales people are very competent and friendly - I appreciate the service! Everything arrived in excellent shape - so well packaged and came promptly. It was fun to open the box and examine the contents! Thanks for being a quality store that customers can depend on."
E.B., Carrollton, TX
"Old customer here-I love you guys!!"
M.W., Hartfield, VA
"I have been dealing with Replacements for many years. A trip from Virginia to your gorgeous store is a favorite pastime! Your staff and world class customer service is second to none!"
A.Z., Dallas, TX
"I have purchased wonderful things from you. You do a great job. Thanks."
J.L., Severn, MD
"Your services allowed me to continue my collection of silverware that I started as a very young adult, one piece and place setting at a time. Then, I had the unfortunate experience to only have the business/manufacturer close halfway through my collection. I inquired on how to find other sources but the pattern was proprietary to the manufacturer, which did not leave much hope and I gave up. For a short while thereafter, I did enjoy the pieces I had until it became inadequate for extended use. This has happened on other occasions in which I could only afford to piece together other collections such as china and quality luggage. Now, so many years later, I stumbled upon your website and was surprised by the lost treasures of merchandise right at my fingertips. Now, I am very close in completing my silverware collection and look forward to enjoying its use. More so, I look forward in passing this heirloom onto my children. The service you provide truly enables folks such as myself to add to and refresh their cherished collections that otherwise would had been impossible to do."
K.F., Christchurch, New Zealand
"You've got a mind-boggling collection, and you have very prompt service and delivery."
L.T., Brisbane, AU
"You offer a wonderful service."
M.K., San Diego, CA
"Thank you, great site."
K.W-L., Toronto, ON
"Great web site! Love the details."
J.D., Pensacola, FL
"I've had this pattern for so long I can't remember how I came to purchase it. So glad I could find someone to help replace a piece that was broken."
R.A., Rockingham, NC
"Very good shopping experience at your story."
M.R., Kalispell, MT
"Great website. Great customer service!"
M.H., Waynesboro, PA
"We shopped at your store on 8/1/2011. We live 7 hours away. Our customer caretaker was Dan. He was very helpful and took my heavy box to the car for me. A sweet guy! Your employees are so welcoming and polite. Thank you!"
K.J., Linwood, NJ
"Love your site. Best site for hard to find pieces and to buy china."
L.W., Basking Ridge, NJ
"This site is amazing."
J.S., Fairport, NY
"I am bookmarking your site! Thank you!"
T.H., Salisbury, NC
"You make it so fast and easy to replace the broken, lost and worn treasures I thought were gone forever. Thank you. Thank you. Thank you."
E.M., The Colony, TX
"Love your website."
P.C., Los Osos, CA
"I have always been happy with your service."
E.F., Peoria, IL
"It is wonderful to have a way to find cherished patterns."
L.M., Scottsdale, AZ
"Satisfied customer for many years."
L.A., Minneapolis, MN
"Have used site over 6 years. Great!"
S.H., Vale, OR
"This is a wonderful service - thank you!
E.W., Weobley, UK
"Good internet site - very clear."
L.W., San Antonio, TX
"Visited your store a couple of summers ago. Loved the experience!"
L.H., Wilmette, IL
"I have previously stated how very pleased I am with Replacements, Ltd. I have purchased from them for over 10 years now. I have purchased collectibles, and added to my fine china, and my every day dishes. I have even bought great Christmas gifts. And it's GREAT to buy whenever Replacements has a SALE! And if there is ever a problem with anything that has been purchased, Replacements will have the item mailed back at their expense. They stand by what they sell and are very customer friendly. Replacements, Ltd 'respects' their customers and takes time to help you no matter what your request is."
B.B., Turlock, CA
"I have been on your list for years and appreciate your fine service."
D.M., Santee, CA
"I love Replacements! I've gotten many dishes I thought I'd never be able to see again through your wonderful site!"
T.H., Guyton, GA
"Thank you for the regular updates on my pattern."
J.G., LaFayette, CA
"Your service is accurate and excellent!"
M.A., Mount Laurel, NJ
"Superb customer service! Kudos to your team!"
C.H., Alberta, Canada
"You've been excellent to deal with!!"
S.D., Denver, CO
"Great source, and love that your animal friendly stories."
More Pages of Letters From Our Customers!