Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.B., Turlock, CA
"I have been on your list for years and appreciate your fine service."
D.M., Santee, CA
"I love Replacements! I've gotten many dishes I thought I'd never be able to see again through your wonderful site!"
T.H., Guyton, GA
"Thank you for the regular updates on my pattern."
J.G., LaFayette, CA
"Your service is accurate and excellent!"
M.A., Mount Laurel, NJ
"Superb customer service! Kudos to your team!"
C.H., Alberta, Canada
"You've been excellent to deal with!!"
S.D., Denver, CO
"Great source, and love that your animal friendly stories."
G.B., Carrollton, TX
"Love this website. I've always found the pieces that I need to replace or add to my collections. Thank you for providing this service."
C.M., Baton Rouge, LA
"Love your store!"
R.H., Pensacola, FL
"Love your site. It helped me find my mother's old pattern."
C.S., Las Vegas, NV
"I love the quality of the product and the excellent service! Outstanding and rare!!"
M.C., Reynoldsburg, OH
"I have always received wonderful quality china, crystal and silver from Replacements. I especially like the extra time and expense in the way you package everything before it is sent out. It helps create the next generation heirloom collection. I am planning a trip down your way and after year of purchasing from Replacements, I can not wait to see all the things I missed on your website...a new collection just waiting to happen."
T.O., Naperville, FL
"Great site, thanks!"
B.B., Spring, TX
"I appreciate what your company does for us. You give us a second chance to reclaim a precious piece of family history with all their memories or just add to dinnerware that we missed out on the first time around. Everyone appreciates a second chance."
P.B., Boaz, AL
"Great place to find old pieces."
D.H., Greenville, NC
"So glad I found your website!"
C.P., Bronx, NY
"I bought some pieces in the past and was very satisfied."
M.M., West Jefferson, NC
"Awesome website! Very easy to locate items."
K.C., San Antonio, TX
E.Y., Bainbridge Island, WA
"Received my first order today and I love it!!! I am so happy you are here to help us replace broken family treasures."
N.W., Wilmington, DE
"I was very pleased with my initial order, everything arrived promptly and in excellent condition."
C.R., Ruskin, FL
"You are the best! This is the premiere site to shop for difficult to find pieces!"
J.K., Post, TX
"I am blown away by how great this website is. The silverware pattern that I am purchasing is the pattern that my dad gave my mom on their 25th wedding anniversary (1962). After my mom passed away, I received this silverware. There were some pieces missing so I was a little upset because I didn't know if I could replace them. Anyway, a friend of mine, told me about Replacements.com and I have been very happy. I love this site. They will also look for pieces of a pattern that you need if the pieces are not listed. How great is that! Thank you Replacements.com!"
A.R., Dublin, CA
"You are doing a great job for those of us who cannot travel around to look for the items we need. Thank you very much!"
L.F., Albany, MN
"I have found reliable and efficient help in all my dealings with this company. The service personnel have been helpful, polite and efficient, always willing to make the effort to answer my request."
L.M., Orem, UT
"Never thought I'd find a replacement for my set, but you came through for me. Thank you so much."
C.M., Woodbury, CT
"I have been shopping on the Replacements.com website for several years and have purchased many beautiful things. Everything from art glass to china to crystal. I was able replace broken pieces for my everyday Mikasa pattern, add to my 40 year old Noritake fine china, purchase items for my Rogaska crystal which is no longer being made, and add some beautiful pieces to my art glass collection. They have anything you could want at great prices. I love their customer service and the ability to request notification of pieces that I am searching for. If you love fine china, crystal, sterling silver and collectables it's like a candy store. Thank you Replacements.com for many hours of enjoyable shopping and great service!!!!"
C.D., Sterling Heights, MI
"I just love your service. You've found stuff for me before and it was just amazing."
J.M., Henderson, KY
"Fantastic website and great service! Love it!!"
British Columbia, Canada
"I am so happy to have found Replacements, Ltd. I have been searching many years to try and replace a dinner plate and now I have the plate at a good price, and it arrived safely."
J.F., Acworth, GA
"Great site. Replacements is a great company that I have been buying from for years. It provides a unique service in a very professional manner. Visiting their site in North Carolina is a real treat."
K.P., Bloomington, IN
"I spent many long hours choosing a fine china pattern and an everyday china pattern. It turned out that right after I chose them (years apart) they became discontinued (an unfortunate trend). Without a company like Replacements, Ltd. I don't know that I could have the full china sets that I wanted. I'm not an avid garage sale/ antique mall shopper, so a company like Replacements, Ltd. was just what I needed to fill out my china and keep it stocked as family, friends (or I) accidentally broke a piece or two. It has made Christmas shopping easier for my family since they know that I always welcome a new piece of china as well.
I inherited some silver from my grandmother - Damask Rose by Oneida. I realized years later that Oneida came out with a matching stainless pattern. Of course just as I purchased a set it also became discontinued. I see that Replacements, Ltd. carries this now as well, yea! Now I know that if I accidentally turn on the garbage disposal on a teaspoon, I will be able to replace it.
My guess is that china will get used more because of Replacements, Ltd. since we hostesses will not be so paranoid that a piece might be broken. China was meant to be used!"
L.L., Danvers, MA
"This site allowed me to replace some very sentimental pieces....GREAT SITE!!!"
D.C., Trinidad, CA
"If your goal is to be world-class in customer service, then I'd say you are successful in achieving the goal! I have ordered many pieces over the years - from my stoneware to gift china and silverware - and the pieces are sent promptly, arrive beautifully packaged and are in the condition you describe. You provide a great service."
L.A., Garland, TX
"I feel like the service you provide is outstanding and the prices are unbeatable. You are the only ones that have been able to help me replace some of my pieces so that it saves money and I do not have to buy another set when I love the set I have."
J.R., Knoxville, TN
"Thank you for all your help. I appreciate all of you!!"
S.D., Amherst, MA
"This is a great service!"
E.L., Ledyard, CT
"Thank you for this service!"
W.C., Suitland, MD
"Excellent past service. Thanks!"
B.S., Hopedale, OH
"What a great web site!"
More Pages of Letters From Our Customers!