Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.H., Waynesboro, PA
"We shopped at your store on 8/1/2011. We live 7 hours away. Our customer caretaker was Dan. He was very helpful and took my heavy box to the car for me. A sweet guy! Your employees are so welcoming and polite. Thank you!"
K.J., Linwood, NJ
"Love your site. Best site for hard to find pieces and to buy china."
L.W., Basking Ridge, NJ
"This site is amazing."
J.S., Fairport, NY
"I am bookmarking your site! Thank you!"
T.H., Salisbury, NC
"You make it so fast and easy to replace the broken, lost and worn treasures I thought were gone forever. Thank you. Thank you. Thank you."
E.M., The Colony, TX
"Love your website."
P.C., Los Osos, CA
"I have always been happy with your service."
E.F., Peoria, IL
"It is wonderful to have a way to find cherished patterns."
L.M., Scottsdale, AZ
"Satisfied customer for many years."
L.A., Minneapolis, MN
"Have used site over 6 years. Great!"
S.H., Vale, OR
"This is a wonderful service - thank you!
E.W., Weobley, UK
"Good internet site - very clear."
L.W., San Antonio, TX
"Visited your store a couple of summers ago. Loved the experience!"
L.H., Wilmette, IL
"I have previously stated how very pleased I am with Replacements, Ltd. I have purchased from them for over 10 years now. I have purchased collectibles, and added to my fine china, and my every day dishes. I have even bought great Christmas gifts. And it's GREAT to buy whenever Replacements has a SALE! And if there is ever a problem with anything that has been purchased, Replacements will have the item mailed back at their expense. They stand by what they sell and are very customer friendly. Replacements, Ltd 'respects' their customers and takes time to help you no matter what your request is."
B.B., Turlock, CA
"I have been on your list for years and appreciate your fine service."
D.M., Santee, CA
"I love Replacements! I've gotten many dishes I thought I'd never be able to see again through your wonderful site!"
T.H., Guyton, GA
"Thank you for the regular updates on my pattern."
J.G., LaFayette, CA
"Your service is accurate and excellent!"
M.A., Mount Laurel, NJ
"Superb customer service! Kudos to your team!"
C.H., Alberta, Canada
"You've been excellent to deal with!!"
S.D., Denver, CO
"Great source, and love that your animal friendly stories."
G.B., Carrollton, TX
"Love this website. I've always found the pieces that I need to replace or add to my collections. Thank you for providing this service."
C.M., Baton Rouge, LA
"Love your store!"
R.H., Pensacola, FL
"Love your site. It helped me find my mother's old pattern."
C.S., Las Vegas, NV
"I love the quality of the product and the excellent service! Outstanding and rare!!"
M.C., Reynoldsburg, OH
"I have always received wonderful quality china, crystal and silver from Replacements. I especially like the extra time and expense in the way you package everything before it is sent out. It helps create the next generation heirloom collection. I am planning a trip down your way and after year of purchasing from Replacements, I can not wait to see all the things I missed on your website...a new collection just waiting to happen."
T.O., Naperville, FL
"Great site, thanks!"
B.B., Spring, TX
"I appreciate what your company does for us. You give us a second chance to reclaim a precious piece of family history with all their memories or just add to dinnerware that we missed out on the first time around. Everyone appreciates a second chance."
P.B., Boaz, AL
"Great place to find old pieces."
D.H., Greenville, NC
"So glad I found your website!"
C.P., Bronx, NY
"I bought some pieces in the past and was very satisfied."
M.M., West Jefferson, NC
"Awesome website! Very easy to locate items."
K.C., San Antonio, TX
E.Y., Bainbridge Island, WA
"Received my first order today and I love it!!! I am so happy you are here to help us replace broken family treasures."
N.W., Wilmington, DE
"I was very pleased with my initial order, everything arrived promptly and in excellent condition."
C.R., Ruskin, FL
"You are the best! This is the premiere site to shop for difficult to find pieces!"
J.K., Post, TX
"I am blown away by how great this website is. The silverware pattern that I am purchasing is the pattern that my dad gave my mom on their 25th wedding anniversary (1962). After my mom passed away, I received this silverware. There were some pieces missing so I was a little upset because I didn't know if I could replace them. Anyway, a friend of mine, told me about Replacements.com and I have been very happy. I love this site. They will also look for pieces of a pattern that you need if the pieces are not listed. How great is that! Thank you Replacements.com!"
A.R., Dublin, CA
"You are doing a great job for those of us who cannot travel around to look for the items we need. Thank you very much!"
L.F., Albany, MN
"I have found reliable and efficient help in all my dealings with this company. The service personnel have been helpful, polite and efficient, always willing to make the effort to answer my request."
L.M., Orem, UT
"Never thought I'd find a replacement for my set, but you came through for me. Thank you so much."
More Pages of Letters From Our Customers!