Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.M., Halethorpe, MD
"I have been a Replacements, Ltd. customer for well over ten years and in all that time you have strived to educate me about the different types of silverware and to locate the impossible to find&I greatly appreciate that. My friends are amazed at the goodies that Replacements has found for me. Thank you for making my food tastier, because we all know love is in the eye of the beholder and every time I have a party there is replacements on my table making my food look good!"
H.B., Salt Lake City, UT
"I have been using Replacements, Ltd. for nearly twenty years. Every piece they have sent me has been perfect. I have had the unfortunate experience of receiving badly worn pieces of china from other sources. This has never been the case with Replacements, Ltd. Everything arrives in perfect condition in a timely manner. I won't use anyone else!"
J.T., Springhill, LA
"Love your website - easy to maneuver."
P.D., Greensboro, GA
"The packaging is always excellent, I've never had any broken dishes."
L.H., San Rafael, CA
"Love you guys!"
S.T., Virginia Beach, VA
"I love your company. It is the place to go whenever I or any of my friends and family are looking for china, crystal, silver, etc. You have it all, and when you don't, I am confident and patient that you will soon get it. Now THAT is personal experience."
J.L., Bedford, VA
"Have been a customer of Replacements since the beginning and have always had positive experiences. I've bought personal items, wedding, birthday and anniversary gifts and have always been happy with my purchases. The crowning touch to my experiences has been the staff--they are without exception polite, helpful and friendly."
J.H., Slidell, LA
"Love your service."
S.H., Duncansville, PA
"Have bought from Replacements before and loved it!!"
D.L., Overland Park, KS
"You actually made shopping easier and quicker than in a department store."
G.H., Beverly Hills, CA
"Love your site!"
S.E., Sunny Isles Beach, FL
"You provide great service! I have dealt with Replacements for many years. I appreciate their fine customer service and that my items are always packaged with great care and shipped promptly."
D.A., Lodi, CA
"Love your selections! My purchases have always arrived in a timely manner, well-packaged and identical to the pieces they replaced. Thank you!"
D.H., Alberta, Canada
"We have bought a number of pieces from the David Winter collection over the years and even with shipping to Canada the collectibles arrived well packaged and with no damage. The prices were good and if I had a question I just called and the person who assisted me was always helpful and knowledgeable. Great place to find what you need."
E.L., Charlotte, NC
"I visited the store for the first time a few weeks ago and could not believe the variety of beautiful dishes and table accessories. I purchased a few things and I am looking forward to the opportunity to return. The staff was so kind and helpful they truly made shopping a pleasure."
L.T., Elizabeth, PA
"Your company fills a need, and does so extremely well. I would recommend you to anyone without hesitation."
S.N., Arkadelphia, AR
"I've shopped with you in the past and have always been pleased."
V.C., Sierra Vista, AZ
J.M., Mobile, AL
"Love your beautiful items and wonderful service!"
M.A., New Hope, PA
"Love this site. Have ordered from you before and been very happy with the results."
H.S., Palmyra, VA
"Always great service."
S.C., Bolivia, NC
"I have shopped with you before and love your service."
C.T., Tucson, AZ
"You provide an excellent and much needed service!"
E.M., Littlehampton, Australia
"We are past customers of Replacements, Ltd and have been very happy with our purchases."
T.F., Monte Vista, CO
"I am a returning customer who appreciates your excellent service."
A.R., Lima, OH
"We enjoy doing business with you."
S.W., Monsey, NY
"Wow! Very impressive!!"
L.M., Keller, TX
"Love the ease of your site."
J.F., Bucyrus, OH
"I really appreciate your past assistance in helping me locate missing pieces in my dinnerware collections. You should also be commended for your promptness in filling orders, safe shipping/handling methods and timely inventory updates."
J.M., Kiel, WI
"Love your site. Easy to maneuver around. Everything I have purchased with your company has arrived in excellent shape."
C.T., Houston, TX
"Your service is invaluable, it allows us as customers to be able to replace or add anything in our pattern. A disastrous break, no problem, just call or e-mail Replacements and it will be in your home within a few days. I love your service!"
M.A., Bryan, TX
"This was easy. Thanks."
S.S., Crystal River, FL
"Replacements, Ltd. is my favorite place to shop for current and especially discontinued china, crystal and flatware. I love collecting and sometimes find a few pieces of something on the second hand market and would like to find more to complete a set. This site has It all and great service, too. Pictures of complementary items are very helpful for filling in. Thank you for all you do!"
J.F., Goochland, VA
"I received great service last year."
S.D., Orinda, CA
T.B., Maineville, OH
"I continue to be amazed by the information available on your website. My wife and I decided to supplement our income in our retirement by buying things at yard sales and reselling them on Ebay. Not having any knowledge about collectibles we have a very hard time determining their worth. Your website has been invaluable in helping us. Thank you very much."
M.J., Ontario, Canada
"Website, descriptions, and photos are very helpful. Thanks!"
J.V., Hanover, MA
"I have yet again recently placed an order with Replacements, Ltd., and once again I have found their service and selection to be outstanding. I have been a customer for many years now, as I am attempting to complete my great-grandmother's AND grandmother's sets of china for the next generations. The service has been unfailingly excellent, but one special occasion comes to mind. I had ordered a cookie jar for my great grandmother's set and was disappointed to learn that there had been a mistake, and it was not really available. As it turned out, it had been put on the wrong shelf, but the representative had gone looking and enthusiastically called me when she had located it. I truly felt as if she knew me and my great grandmother and wanted to help us pass on treasures to my grandchildren. In an age where so many companies do not seem to really care about customer service, Replacements, Ltd. is very rare find!"
F.M., Melbourne, Australia
"This is an excellent web site. I spend a lot of time here. Keep up the good work. Thanks."
L.Y., Hyattsville, MD
"This is a wonderful site."
More Pages of Letters From Our Customers!