Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.F., Acworth, GA
"Great site. Replacements is a great company that I have been buying from for years. It provides a unique service in a very professional manner. Visiting their site in North Carolina is a real treat."
K.P., Bloomington, IN
"I spent many long hours choosing a fine china pattern and an everyday china pattern. It turned out that right after I chose them (years apart) they became discontinued (an unfortunate trend). Without a company like Replacements, Ltd. I don't know that I could have the full china sets that I wanted. I'm not an avid garage sale/ antique mall shopper, so a company like Replacements, Ltd. was just what I needed to fill out my china and keep it stocked as family, friends (or I) accidentally broke a piece or two. It has made Christmas shopping easier for my family since they know that I always welcome a new piece of china as well.
I inherited some silver from my grandmother - Damask Rose by Oneida. I realized years later that Oneida came out with a matching stainless pattern. Of course just as I purchased a set it also became discontinued. I see that Replacements, Ltd. carries this now as well, yea! Now I know that if I accidentally turn on the garbage disposal on a teaspoon, I will be able to replace it.
My guess is that china will get used more because of Replacements, Ltd. since we hostesses will not be so paranoid that a piece might be broken. China was meant to be used!"
L.L., Danvers, MA
"This site allowed me to replace some very sentimental pieces....GREAT SITE!!!"
D.C., Trinidad, CA
"If your goal is to be world-class in customer service, then I'd say you are successful in achieving the goal! I have ordered many pieces over the years - from my stoneware to gift china and silverware - and the pieces are sent promptly, arrive beautifully packaged and are in the condition you describe. You provide a great service."
L.A., Garland, TX
"I feel like the service you provide is outstanding and the prices are unbeatable. You are the only ones that have been able to help me replace some of my pieces so that it saves money and I do not have to buy another set when I love the set I have."
J.R., Knoxville, TN
"Thank you for all your help. I appreciate all of you!!"
S.D., Amherst, MA
"This is a great service!"
E.L., Ledyard, CT
"Thank you for this service!"
W.C., Suitland, MD
"Excellent past service. Thanks!"
B.S., Hopedale, OH
"What a great web site!"
B.D., Mission Viejo, CA
"Love the website, have found lots of my patterns."
L.F., San Francisco, CA
"Thanks so much for this wonderful service!"
T.R., Spring Hill, FL
"Your site has been very helpful, thank you."
L.D., Union Mills, NC
"You guys are wonderful! I have been dealing with Replacements Ltd. for about 18 years; always extremely informative, professional, personable, and everything is packaged to perfection. I have had the pleasure of visiting your store. Replacements Ltd. cannot be beat!! P..S. God bless all of your pets!"
K.W., Richmond, TX
"I have used you several times and love your service!"
C.M., Clinton, CA
"Great company/good service"
M.J., Ontario, Canada
"With the Mikasa store no longer in business in Ottawa, Ontario, Canada and Replacements Ltd being the only source to purchase pieces from my pattern, it is reassuring to know that I can keep my set of dishes complete all the time. Thank you Replacements Ltd!"
S.S., Ponte Vedra, FL
L.T., Brisbane, Australia
"You offer a great service!"
M.H., Saint Louis, MO
"Very helpful website! I first found you five or six years ago and have yet to find another resource that even comes close to the information you provide. You're easy to use, comprehensive and consistent. I've told many friends, and I plan on visiting any time I have a question regarding china, porcelain or crystal. Thank you very much!"
J.J., Baton Rouge, LA
"Love your website!!! Everything has always been packed well without any breakage."
K.M., Barrington, IL
"Not only have I used you before with great results, I recommend you to friends and family."
D.K., New York, NY
"Thrilled to discover I can replace pieces of this old set of china!"
M.M., Pine Grove Mills, PA
"Over the years, you have helped me fill in broken pieces of many china patterns. Love you."
B.G., Reno, NV
"So excited about finding pieces to our set and your willingness to search for items you don't have! The service has been excellent - this is our 4th order as we continue building our service number. Thank you!"
K.H., N Palm Beach, FL
F.D., West Hollywood, CA
"Always satisfied with Replacements in the past!"
D.H., Greenbelt, MD
R.P., Louisville, KY
"Repeat customer. Always pleased with orders and service."
L.F., Brisbane, Australia
"Great customer service with last order. Looking forward to shopping more."
M.D., Germantown, TN
"Have been very pleased with ordering from you in the past."
J.F., Southington, CT
"Love the site! I have searched high & low for my pattern, which I purchased originally in England, and yours is the only site that was able to find it here in the States."
D.N., Woodbury, MN
"Have purchased quite a few pieces for my collection. I always find what I'm looking for at your store."
A.S., Charlottesville, VA
"Your service has always been prompt and efficient"
T.F., Chester, VA
"Love this company!! Have purchased silver, stainless, and china from replacements.com. All my patterns are discontinued and I was able to complete 12 place settings of silver flatware and china and lost pieces of my stainless. Also able to purchase the silver serving pieces. Everything comes packed well and in great condition. The silver is well polished. There are hundreds of patterns available, and replacements.com keeps me updated when new pieces in my patterns become available. Highly recommend this company."
S.C., Voorheesville, NY
"You're great! Have been doing business with you for a long time and never had a problem. Again, thank you!"
P.H., Bluefield, WV
"I have bought many pieces from you and I have been completely satisfied. Your sales reps are very nice."
C.J., Corea, ME
"I've been a customer for years and years! All my purchases, whether in the store or online, have been just what I expected. Service is always outstanding."
D.R., Tomball, TX
"I love this site! It's so exciting to be able to find pieces that you never thought you ever would! Thank for such an easy-to-navigate and economical online shopping opportunity."
M.K., Cupertino, CA
More Pages of Letters From Our Customers!