Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.B., Christchurch, New Zealand
"From our position halfway round the world and deep in the South Pacific it took just a few minutes to make our order online. From order to acknowledgement, to confirmation of availability, packing and sending we were aware of its progress all the way to delivery. For us it took about 10 days. Replacements is a marvelous service. "
S.M., Runnells, IA
"I love you guys!!"
S.N., Vineland, NJ
"I have been able to have every pattern identified by Replacements! I have been able to complete the missing pieces of the china, crystal and silver patterns that have been handed down to me thru family! Replacements is the only place to go & the only people who can get it done! HOORAY!"
J.R., Mtn. Grove, MO
"You have an amazing website. I haven't been able to find the patterns I've been looking for being sold on any other website."
R.M., Staten Island, NY
"GREAT WEBSITE! Fabulous way to find your hard to find china, flatware, etc. Thank you for your very valuable service!"
L.M., Sun City West, AZ
"Very good company, I appreciate your honest service. Every piece comes carefully packed and shipped right on time."
P.P., New Berlin, WA
"It's great to have you as a service!"
P.M., Boulevard, CA
"Thank you for your Quick Response. Good customer service is a key in a good business and I see that you definitely practice that. I will not hesitate to do business with you in the future."
R.M., Sharon, MA
"Thank you for the GREAT CUSTOMER SERVICE your company provides. We were so thrilled to find your website. We were able to finally finish off our tableware and flatware settings as they have been out of stock at our local Lenox. Your company has saved the day for us."
E.C., Salt Lake City, UT
"I've been a subscriber of Replacements for several years. You were able to complete my 16 piece place setting of my grandmother's china. I have been more than pleased with Replacements. Thank you!!"
E.B., Salem, NH
"Very pleased with your locator service, thank you."
P.H., Wichita Falls, TX
"I love the ease of convenience you offer in helping me collect collections! Your inventory is amazing!"
T.N., New Brighton, PA
"You are the best!"
K.H., Minden, NV
"Your service really is a wonderful thing. So many people have lost pieces to their sets of china and glassware and your company is a great way to locate and purchase replacements."
J.J., El Paso, TX
"You are the best! What Replacements does for the customer is stock/find retired tableware/dinnerware, etc. into which we have invested our love, time and money."
J.T., Bethlehem, PA
"Replacements is fantastic!!!! Ive used you for years. Everything has been great from the ordering to delivery. My only problem I dont have nearly enough storage for all the beautiful pieces you have!"
H.S., Knoxville, TN
"We really like your prices and the pieces that we have bought have been of the highest quality. It has been great dealing with you over the years and we will continue to do so. You have always treated us fairly and quickly. I ordered late one time and you got the pieces to me in time for my wife's birthday. We always enjoy using the sterling at family occasions. I like that you send me updates and emails when there is a special on our patterns."
R.W., Gainesville, FL
"I am so happy to be able to locate pieces of my discontinued stoneware. I have also found my grandmother's silver pattern from the 1920's all but one spoon of which had been lost over the years, and I once again have a complete set.
J.T., British Columbia, Canada
"We are always impressed with your wonderful service! we love Replacements' policy of encouraging employees to bring their pets to work and caring for the company, its employees and its customers. I am loyal to companies that treat everyone well."
J.W., Essex, England
"A very good site"
J.A., North Plains, OR
"Have always loved what you have sent. Always in excellent condition. I have bought numerous times from your company over the years and have never been disappointed."
D.B., Bartow, FL
"Thanks for being here for all of us!"
A.F., Arlington, WA
"Great site, very competitive prices, great quality, great pictures, very quick customer service response to inquiries. Highly recommend."
J.M., Saint Charles, MO
"I have had nothing but great experience with your service personnel and 100% satisfaction with all products purchased over many years. Thanks again for the great job you do!"
R.R., Chandler, TX
"I received my shipment today and all was perfect. I was so pleased when I opened the package to find everything in great condition. My set is finally complete once again, and looks as beautiful as the day I purchased it. I'm so happy to have found a company that truly goes out of their way to please their customers. Thank You So Much for your help in finding the pieces I needed."
W.T., Columbia, SC
"I received my bowl and plate..thank you very much for the great service..I must say "Replacements" sets the standard when it comes to protective packaging! Good job.
J.P., Washingtonville, NY
"We love your company!"
C.E., Rockville, MD
"I have always been happy with purchases I have made from Replacements, Inc. You have helped me keep my set of dishes intact, as well as completing my silverware. Whenever we have needed a spare part, you have provided the exact item. Many years ago, I sent my Mother's silverware to you for scratch and dent removal. Those pieces were beautifully refinished at your company! You also were able to provide the missing cutlery to complete her set, which was from 1950. We use it nowadays whenever we have a special occasion. The concept of allowing pets to accompany your employees at work is wonderful. I'd love working for you for that reason alone. That and being surrounded by all that beautiful china must make for very pleasant work days. Thank you for all the good service."
P.B., Christchurch, New Zealand
"Excellent web page, prompt and efficient service."
B.W., Framingham, MA
"Love your service&always happy with the results."
E.O., Orland Park, IL
"I ordered on Wed. 4/20 & rec'd Sat. 4/23. Just want to thank you for such Speedy delivery. I needed a few more plates for Easter dinner & sure didn't think they would arrive in time. As always, products are packed well & speedy service.
C.M., Woodbury, CT
"LOVE YOUR SITE!!! I have been ordering from you for some time. Your selection is amazing. Both my china patterns (one of which is Noritake that I purchase 40 years ago) and my crystal has been discontinued. Thanks to you I have been able to replace pieces and also expand my collection. I also collect art glass and have purchased some beautiful pieces from you. Your site is like a candy store and, as a crystal collector, have purchased many other things. I have told my daughter about you, who is also a customer, and many friends. I really like your news letters which keep me posted on your specials. As a internet shopper I love your great customer service. My items always come well package and quickly and the prices are fair. So thank you so much Replacements.com!!! I will happily continue to shop with you!!"
V.R., Stratham, NH
"Your company has been great , friendly, knows the products. I also learned quite a bit about Replacements. Any place that lets you bring your dog to work tells me the employees are valued. I will spread the word to anyone who asks about selling or buying china, crystal, silver or any other items you deal with."
C.J., Saint Louis, MO
"I've been really happy with my past purchases."
C.W., Tillamook, OR
"This site ROCKS!"
L.B., Nashua, NH
"Best company to find what I need for my needs."
N.M., Fairhope, AL
"I've used your services before. Excellent!"
G.W., Bordentown, NJ
"Wonderful site to find older items"
B.H., Rainier, OR
"Great service. Wonderful."
N.F., Scottsdale, AZ
"Love your inventory. Always happy with my purchases. your customer service should be a model for other companies. Each and every time I have called and spoken with one of your staff they are not only courteous, but treat you as if you are the only customer they have to attend to that day. No wonder you are the best in your field."
More Pages of Letters From Our Customers!