Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.R., Chandler, TX
"I received my shipment today and all was perfect. I was so pleased when I opened the package to find everything in great condition. My set is finally complete once again, and looks as beautiful as the day I purchased it. I'm so happy to have found a company that truly goes out of their way to please their customers. Thank You So Much for your help in finding the pieces I needed."
W.T., Columbia, SC
"I received my bowl and plate..thank you very much for the great service..I must say "Replacements" sets the standard when it comes to protective packaging! Good job.
J.P., Washingtonville, NY
"We love your company!"
C.E., Rockville, MD
"I have always been happy with purchases I have made from Replacements, Inc. You have helped me keep my set of dishes intact, as well as completing my silverware. Whenever we have needed a spare part, you have provided the exact item. Many years ago, I sent my Mother's silverware to you for scratch and dent removal. Those pieces were beautifully refinished at your company! You also were able to provide the missing cutlery to complete her set, which was from 1950. We use it nowadays whenever we have a special occasion. The concept of allowing pets to accompany your employees at work is wonderful. I'd love working for you for that reason alone. That and being surrounded by all that beautiful china must make for very pleasant work days. Thank you for all the good service."
P.B., Christchurch, New Zealand
"Excellent web page, prompt and efficient service."
B.W., Framingham, MA
"Love your service&always happy with the results."
E.O., Orland Park, IL
"I ordered on Wed. 4/20 & rec'd Sat. 4/23. Just want to thank you for such Speedy delivery. I needed a few more plates for Easter dinner & sure didn't think they would arrive in time. As always, products are packed well & speedy service.
C.M., Woodbury, CT
"LOVE YOUR SITE!!! I have been ordering from you for some time. Your selection is amazing. Both my china patterns (one of which is Noritake that I purchase 40 years ago) and my crystal has been discontinued. Thanks to you I have been able to replace pieces and also expand my collection. I also collect art glass and have purchased some beautiful pieces from you. Your site is like a candy store and, as a crystal collector, have purchased many other things. I have told my daughter about you, who is also a customer, and many friends. I really like your news letters which keep me posted on your specials. As a internet shopper I love your great customer service. My items always come well package and quickly and the prices are fair. So thank you so much Replacements.com!!! I will happily continue to shop with you!!"
V.R., Stratham, NH
"Your company has been great , friendly, knows the products. I also learned quite a bit about Replacements. Any place that lets you bring your dog to work tells me the employees are valued. I will spread the word to anyone who asks about selling or buying china, crystal, silver or any other items you deal with."
C.J., Saint Louis, MO
"I've been really happy with my past purchases."
C.W., Tillamook, OR
"This site ROCKS!"
L.B., Nashua, NH
"Best company to find what I need for my needs."
N.M., Fairhope, AL
"I've used your services before. Excellent!"
G.W., Bordentown, NJ
"Wonderful site to find older items"
B.H., Rainier, OR
"Great service. Wonderful."
N.F., Scottsdale, AZ
"Love your inventory. Always happy with my purchases. your customer service should be a model for other companies. Each and every time I have called and spoken with one of your staff they are not only courteous, but treat you as if you are the only customer they have to attend to that day. No wonder you are the best in your field."
J.D., Glendale, AZ
"What a great store!"
J.K., Ontario, Canada
"Thank you for such an informative web site! Your website is amazing! Must have taken a lot of work! Thanks for bringing your knowledge online."
J.M., Morehead City, NC
"Excellent company in every way. Replacements gives world-class service to its customer, its product(s), and its employees."
M.G.C., Newark, DE
"Haven't bought a lot but your service is excellent!"
B.A., New Bern, NC
"You're a real find!"
C.H., New South Wales, Australia
"I received my order of San Francisco teaspoons this morning by courier. Thank you so much for your prompt delivery, I can't believe how quick it was coming from the other side of the world. I have lost some teaspoons over the years so I'm absolutely delighted to received them.
S.D., Valley Village, CA
"I've been familiar with your company for years and you have an amazing inventory."
L.B., McLean, VA
"All of the china and crystal I have purchased from Replacements have been in excellent condition. I am happy that Replacements is such a good resource. "
P.W., Houston, TX
"Your site is wonderful!!!"
M.H., Baltimore, MD
"Great service and products!"
K.K., Euless, TX
"I really like your site. Very user friendly!"
C.H., Rufus, OR
M.W., Willow Grove, PA
"Great site, great service! So happy when I found replacement pieces for the china my grandfather bought me many years ago. It will be handed down to my daughter some day."
B.K., Hillsborough, NC
"I love the store and wish I could visit more often. The staff have always been very friendly and helpful. There are so many beautiful things to see."
D.G., Palmdale, CA
"Your deliveries are quick and well packed."
D.V., Brick, NJ
"Great website !!!!!!!!!"
J.L., Buffalo, NY
"I have used Replacements.com for several very special items I was looking for over the years that were no longer made-crystal, china and sterling silver cutlery. I was most pleased with the outcome, and their staff was very professional, helpful and friendly. I surely will use them again, and would not hesitate to recommend Replacements.com."
L.C., Greenville, SC
"I have found many treasures at your store and have been fortunate to visit in person."
J.B., Ontario, Canada
"Yours appears to be a wonderful service and a great opportunity to obtain hard to find items."
P.C., Stockton, NJ
"When my wife and I were married in 1992, we decided we wanted to have china that was both elegant but could be used every day rather than sit in a china cupboard. We registered to receive Royal Doulton in the Minerva pattern. Of course, with both granite counters in the kitchen and ceramic tile floors in the breakfast nook there was no way to avoid some breakage. For the first few years we went to the local Royal Doulton outlet near us in Flemington, NJ to get or order replacements. When our pattern was discontinued in 1998 we were very upset. I was very pleased a few years ago, however, when I searched the internet and discovered your website. Since then on several occasions we have ordered various pieces to bring us back up to a full complement of 12 place settings. Every time you have either had the replacements in stock or found them quickly for us and delivered them promptly and in excellent condition."
M.H., West Saint Paul, MN
"A couple of years ago we received a large amount of crystal from my husband's family. They didn't know the name of the pattern, so I contacted your research department and sent pictures to be identified. They were prompt and thorough. I learned the company name, pattern information and the date it was discontinued. I also learned the names of the pieces and added to some of the items. I also have one of the items listed for your search. I had always loved my Mother-in-Law's glassware and was so pleased when a Granddaughter sent it to us. It was Circa 1936, so I was amazed at the information that was available. I've also purchased other pieces of Waterford for my collection, as well as, for one of my daughter's. Thank you so much for your services."
C.C., Port St Joe, FL
"Love your web site. Used it before to replace some missing pieces of china on a set that I passed on to my daughter. Now I hope to use it to replace some pieces to my current set of dinnerware."
R.M., Huber Heights, OH
"Replacements.com is the only site I need to track down replacement stainless, silverplate and sterling as well as china. Your pictures of the various patterns makes finding the correct pattern possible. Keep up the great job!"
M.G., Lancaster, CA
"You guys are great!! I have been able to identify several patterns through you-very helpful! Thank you so much."
More Pages of Letters From Our Customers!