Replacements, Ltd.

(page 128)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

L.C., Greenville, SC

"I have found many treasures at your store and have been fortunate to visit in person."

J.B., Ontario, Canada

"Yours appears to be a wonderful service and a great opportunity to obtain hard to find items."

P.C., Stockton, NJ

"When my wife and I were married in 1992, we decided we wanted to have china that was both elegant but could be used every day rather than sit in a china cupboard. We registered to receive Royal Doulton in the Minerva pattern. Of course, with both granite counters in the kitchen and ceramic tile floors in the breakfast nook there was no way to avoid some breakage. For the first few years we went to the local Royal Doulton outlet near us in Flemington, NJ to get or order replacements. When our pattern was discontinued in 1998 we were very upset. I was very pleased a few years ago, however, when I searched the internet and discovered your website. Since then on several occasions we have ordered various pieces to bring us back up to a full complement of 12 place settings. Every time you have either had the replacements in stock or found them quickly for us and delivered them promptly and in excellent condition."

M.H., West Saint Paul, MN

"A couple of years ago we received a large amount of crystal from my husband's family. They didn't know the name of the pattern, so I contacted your research department and sent pictures to be identified. They were prompt and thorough. I learned the company name, pattern information and the date it was discontinued. I also learned the names of the pieces and added to some of the items. I also have one of the items listed for your search. I had always loved my Mother-in-Law's glassware and was so pleased when a Granddaughter sent it to us. It was Circa 1936, so I was amazed at the information that was available. I've also purchased other pieces of Waterford for my collection, as well as, for one of my daughter's. Thank you so much for your services."

C.C., Port St Joe, FL

"Love your web site. Used it before to replace some missing pieces of china on a set that I passed on to my daughter. Now I hope to use it to replace some pieces to my current set of dinnerware."

R.M., Huber Heights, OH

" is the only site I need to track down replacement stainless, silverplate and sterling as well as china. Your pictures of the various patterns makes finding the correct pattern possible. Keep up the great job!"

M.G., Lancaster, CA

"You guys are great!! I have been able to identify several patterns through you-very helpful! Thank you so much."

A.N., Sacramento, CA

"The site is well organized, and I was able to track down what I was looking for relatively fast -- unlike some of the other locations on the Web where you have to hunt for every piece that you're trying to replace. If it's not available, at least you know what pieces are out of stock, discontinued, etc. and you have the opportunity to ask them to keep an eye out for you. The other seven sites I looked at did not offer this option. Also, had the largest selection of product -- far more than I realized was actually available for my suddenly obsolete dishware. Definitely one to add to the bookmarks for future use."

L.S., Ontario, Canada

"I spend a lot of time of various types of web sites doing research for my company as well as personal issues. Your site by far is one of the easiest and concise. It is a pleasure using it."

L.J., Queensland, Australia

"Your service is brilliant."

C.V., Reno, NV

"Love this website!!! I always get my glassware and items wrapped well and in one piece!!! A big plus when the items are fragile."

C.D., Christchurch, New Zealand

"Site seems very well organized."

L.A., Grand Rapids, MI

"You have a beautiful site. I was able to find a lot of the pieces I have."

E.C., Effingham, NH

"I'm thrilled to have found this site!"

M.W., Harahan, LA

"I am delighted to find your website."

E.K., Montgomery Village, MD

"Have used your service many times and always was satisfied."

A.M., Big Bear City, CA

"I love your company because you strive to provide exactly what the customer is desperate to locate. I inherited from my paternal grandmothers their love of fine china, crystal, silver, table linens, and all such things that decorate a home and make it more beautiful. I have also inherited a couple of sets of china, crystal, and silver and from time to time need to find additions to these collections. That is where your company has proven so helpful! Thank you for all your help!"

C.P., Culver, IN

"I love your site"

M.A., Austin, TX

"Perfectly packed, always correct, and the customer service is helpful and patient."

K.M., Rio Verde, AZ

"Easy to use website!"

R.S., Columbus, OH

"Replacements made it possible for me to add and replace broken pieces of my beloved Christmas China. This china is very special to me and my daughter will inherit it someday. I want to make sure she will have every piece of it and continue the tradition to pass it along to her daughter. It might sound funny but I believe everyone's family china has a story and my story has a happy ending because of Replacements!"

J.D., Plymouth, MA

"I am excited to think that I can expand the service I inherited to meet the needs of my ever growing family, and continue the traditions."

A.B., East Northport, NY

"I have used you in the past and was very satisfied."

J.D., Richmond, VA

Have enjoyed wonderful service"

D.N., Ontario, Canada

"Happy with previous service. Delivery was prompt and packaging was excellent. Dishes were in perfect condition."

A.B., Lahaina, HI

"I have been very pleased with your firm in the past and hope to continue to do so in the future."

K.C., Worcester, MA

"Your company has provided me with wonderful service. A grateful customer for life."

C.B., Ontario, Canada

"I love looking at your site and have only good things to say about"

B.H., Mission Viejo, CA

"I have used your website for years to help identify and appraise China as well as to help other people replace missing pieces to there heirloom sets. I appreciate your help in finding the missing pieces of my own set. Thank you for your business!!"

C.M., Trenton, MI

"I have ordered from "" in the past and was very pleased to find replacement pieces for my china purchased more than 40 years ago. I have very recently received additional help in identifying another of my dish patterns purchased 30 years ago. They were very quick with their response and provided a list of available pieces from the original manufacturer along with a price list. They even went a step further and provided a listing from an alternative manufacturer that produced the same pattern with a more extensive choice of pieces. I will be placing an order as soon as I take a closer inventory of what I need to set my table for my ever growing family dinner parties. I have to say, at a time when I've become sadly accustomed to a sorry lack of customer service and common courtesy, I am so very pleased and grateful to see it is still alive and well in your company. THANK YOU."

J.B., Westminster, CA

"Response to my order was fast. I couldn't believe it. So great you experience that and the friendly professionals working for you. I'm so glad I found this 'one of a kind' site!"

D.N., Grygla, MN

"Wonderful service to offer. Well designed site."

M.D., Quebec, Canada

"Great service!"

S.G., Morrilton, AR

"I received my shipment of china this weekend. All the pieces were beautiful. I am so happy that was able to help me complete my grandmother's china. I've always been very happy with your service. I used to complete my own china and crystal pattern. I learned the hard way to watch what you buy on eBay, but with piece has been exactly what I expected. Thank you so much for having such a wonderful service."

D.V., Knoxville, TN

"I have been a customer for many years and have always been pleased with your service. Visited your facility many years ago and was amazed at it's size."

A.B., Salem, IL

"This is so cool! It didn't take me very long at all to find my pattern!"

R.G., Hudson, MA

"A few years ago we were given my husband's grandmother's silverware when she passed away. Unfortunately it was split up and we received service for 4. It was made in the 1930's and I never thought I'd be able to add to the set, much less complete it. Through Replacements we were able to have service for 12 plus serving pieces. I was thrilled when we could use it for the first time that Christmas, and look forward to passing the complete set on to my children. Words cannot express how happy Replacements made me."

V.R., Montague, MI

"My mother died and left me her Blue Willow dishware, which is a favorite pattern of mine from childhood. Finding pieces to complete the dishes was very difficult until I found your company online. Thank you!"

M.K., Palm Beach Gardens, FL

"Great company with great service"

B.F., Delphi, IN

"Great job guys! Easiest site to maneuver on the web. Great photos and I love that you offer this service."

More Pages of Letters From Our Customers!

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