Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.L., Wetumpka, AL
"I have shopped here for years and love it. We pass the store on the way to Raleigh and I always try to stop in. We took the tour years ago and were overwhelmed at your inventory and all the things you do. We appreciate the fact that it was one man's initiative to start a business and it is great to see hard work evolve into such an enterprising endeavor."
R.W., Indianapolis, IN
"I like your company and service."
A.M., Cedar Grove, NJ
"A great service"
N.R., Morley, MI
"Your service is great-I love everything that I have purchased. So far I have felt that your price listings are fair and right for the average customer and I will continue to look at the website for all the special deals. Thanks!"
R.P., Louisville, KY
"I love Replacements.com!!! I have ordered from Replacements.com for several years, and I continue to refer them to others. In my 20 or so orders, I've never been disappointed."
A.B., Marquette, MI
"Thanks for being here!!!"
G.D., Ontario, Canada
"Love your site!"
E.A., Fayetteville, NY
"I have bought several pieces from your website, both for a set of china for me and a pattern for my sister-in-law. I am never disappointed with the quality of the pieces and how extensive your collections are. Thank you for creating a website that not only has everything but helps you find it if you're not quite sure what you're looking for."
Y.I., Varna, Bulgaria
"It's great I found your website and I can replace broken parts of my set!"
H.E., Fresno, CA
"I love looking through your site!!"
T.E., Columbus, OH
"Thanks for your great website"
C.H., Pink Hill, NC
"Awesome website! Very impressive."
B.C., Staunton, VA
"We have bought and sold with you and are very pleased with your service. We always recommended your company to customers who were looking for discontinued items. Never had anyone come back with a negative remark."
R.H., Las Cruces, NM
"In addition to an excellent web page, the recent order I placed was courteous, professional and handled with ease. I look forward to receiving my order in a few days now."
C.B., Modesto, CA
"I love your store, found lots of dishes for family and friends."
A.V., Lees Summit, MO
L.A., Plano, TX
"Been a customer for years and always appreciate your assistance!"
F.C., Middlebury, IN
"I wanted to give my set of china to my granddaughter in a completed state and through you organization I was able to complete the set and pass them on to her. She was very pleased to receive them because we had Sunday dinners for the family using them from the time she was small and they were a good memory for her. Thanks so much."
L.B., Lisle, IL
"Thank you for this service. I am looking forward to many years of purchasing with your company."
L.A., Boca Raton, FL
"I love this website, it is very handy!"
G.C., Asheville, NC
"I am loving my luncheon plates that I bought from you on my last trip home from Raleigh. I have been able to locate and add to other china and silverware patterns that I have and could find nowhere else."
D.R., Bartlett, IL
"I wish to thank you for my recent order, everything is beautiful and arrived in great shape!!! Replacements.com really "ROCKS"!!!"
K.H., Petaluma, CA
"This looks like a very useful site!"
J.E., Frederick, MD
"I have used your company in the past and was very pleased."
J.H., El Paso, TX
"LOVE YOU GUYS! You always have what I'm looking for, odd old Japanese and English patterns. Keep up the great work!"
C.C., Mayford, UK
"I first used you about 5 years ago, when I was trying to buy a Royal Doulton "Darjeeling" Dinner Service, not realizing it had gone out of production some years before. After I purchased the first few pieces I was unable to get any more in the big London shops, but managed to find some on Ebay. However, it was a very tedious business, so I decided to look further afield. There are similar china replacement services in the UK but they were unable to be of much help as this particular pattern had been very popular and they had mostly sold out, so imagine how pleased I was to discover your website in the USA, and was able to get English-made china which had been exported to America, then beautifully packed up by your firm and flown back to me in England! My dinner service is now mostly complete with just a very few pieces outstanding. Thanks again for your wonderful, world-class service."
L.K., Cliffside Park, NJ
"You're an amazing service!"
J.C., Nine Mile Falls, WA
"I have inherited 2 china sets from my great-grandmothers..which they received sometime in the early 1900's. Both times I've had to replace a piece you amazingly have had it! You have made my sentimental heart so happy! Thank You! There is a certain satisfaction in having a complete set."
P.B., Los Olivios, CA
"I love beautiful things, especially china. Thank you for the great service you provide."
C.F., Groveton, TX
"Love y'all & the fabulous service you offer!! I just received my Mikasa Endearment teacup just about an hour ago and was wonderfully & pleasantly surprised at the tender, loving care that went into the packing & shipping of my bone china! Will definitely be coming back for more pieces!"
E.Z., Toronto, ON
"Excellent service! Thank you!"
S.M., Charlottesville, VA
"I LOVE YOUR GREAT SELECTION AND SERVICE! I have been a loyal customer of Replacements for more than 20 years. Thanks to the work by the wonderful research team, I have been able to identify several old family china patterns. I have both purchased china and sold china with Replacements. They have always been great to work with."
K.Z., Marysville, OH
S.B., Lima, OH
"Not only was your response to my request immediate but everything I had ordered was meticulously wrapped to prevent breakage of which there was none. My daughter loved the pattern we purchased some years ago but several pieces had gotten chipped due to the exuberance of teenage dishwashers. She recently purchased a new home and after searching in vain for anything similar since her pattern was no where to be found, I had given up. Then I happened on to your site and there they were!! WE are so happy to have found you and her favorite dishes. Thanks again!"
J.P., Houston, TX
"Both my husband and I find your site very user friendly. We have recently inherited a collection of antique china pieces from my mother in law and your website was a wealth of information in telling us some more about them."
E.O., Bellevue, KY
"I have made purchases of dishes through other sites and have been disappointed with the product and the customer service. You company, however, was quick to respond with an acknowledgement of my order and with the shipping of the products. The dishes received were in excellent condition and look beautiful on my table. If that isn't enough, your prices were much better too! Thank you. "
J.M., Wilder, KY
"Wow! I ordered the rest of my wedding crystal from you just a few weeks ago and the packaging alone will keep me from ever ordering from anywhere else! Thank you for your awesome service!"
V.H., Carmel, CA
"I already ordered several pieces of Lenox and Wedgwood. I received them quickly and in perfect condition. Thank you."
J.B., Andover, MA
"Thank goodness for the service you provide! I've bought many pieces and I've sent many friends to you over the years... I always say, "a dinner set is no use unless it is in use." So breakages sometimes happen, and Replacements are just an email away..."
S.G., Aliqippa, PA
"I love your company and your website!"
More Pages of Letters From Our Customers!