Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.H., Virginia Beach, VA
"Always happy with your service and shipping"
R.M., Huntington, IN
"Love your retail store"
L.W., Tenants Harbor, ME
"You are very reliable"
P.D., Fredericksburg, VA
"Replacements provides a wonderful service to its clients! I am delighted with your products. Your service is world class! In our antiques business, my husband and I have used Replacements to obtain pieces for sets we have sold clients who desire to add additional items.. For many years I have used your services for my personal china and crystal. My husband visited your showroom two years ago with me. He enjoyed the visit and took the tour. We also enjoyed visiting the "museum" section of the facility. Often, we recommend Replacements to our friends and customers."
M.G., Chapel Hill, NC
"You have the best selection, your hours of operation are unbelievable. I purchased a teapot, sugar, creamer and had it sent to the country of Wales in the UK. It arrived in perfect shape. Talk about outstanding service! I speak from the heart when I say Replacements is the Best!"
S.S., Bloomingdale, IL
"Thanks for all the dishes I have found over the years!"
B.F., Ft. Worth, TX
"Love your set-up, easy to browse through and you have such a large list of china, I can usually find what I am looking for. Thank you for your prompt response on my recent question about a specific item that I could not find."
G.S., Dahlonega, GA
"I have done business before with replacements.com and have had excellent results, even with discontinued pieces. They have gone out and hunted them down after I was unable to get results on the web. I have several family patterns of china, crystal, and silver which have broken or missing pieces. I have been systematically filling in from this website. I recommend it highly."
M.D., Germantown, TN
"My previous orders have arrived in perfect condition. Look forward to more transactions. Great company."
J.B., Reston, VA
"I wanted to compliment you on the design of your website. I just placed an order for some old Wedgewood Patrician, and found the site to be simple, easy and amazingly informative. The ability to quickly move back and forth between the checkout and shopping screens was fantastic, the best I've ever experienced in online shopping. You spent the real money on the website functionality, not the glitz, and that's what I believe many people prefer."
E.B., Potsdam, NY
"I appreciate your prompt response to my previous order and how well it was packed. Thank you so much."
J.H., Lafayette, IN
"I loved visiting your store and am excited to be able to look for so many different types of collectibles. Thank you!"
C.S., Arlington Heights, IL
"Love your service!"
B.H., Wall Township, NJ
"Everything is just wonderful. I have placed many orders over the past 2 months and everything comes packaged so nice and nothing has ever been broken when I have received it. How great is that?"
C.L., Lansing, NY
"This is a great service, with great selection, availability, and quick efficient service. Thanks!"
R.W., Omaha, NE
"Your service is wonderful and I have had great luck in finding missing or broken pieces of my china and flatware. I have even gotten hard to find pieces by adding them to the list of wanted pieces. Thank you."
R.P., Springfield, MO
"I have been a customer for several years and have been very pleased with your service and product."
M.H., Raynham, MA
K.B., Berlin, CT
"Very informative site"
V.S., New Britain, CT
"Love your site"
V.B., Central Islip, NY
"Love the website and customer service!"
R.Z., Harrisonville, MO
"Love your site. Its so nice to have the search engine do the work for you and offer any matches that it finds. It simplifies my life!"
J.M., Columbia, SC
"REPLACEMENTS, LTD. IS GREAT!! By phone, by internet, and in person at your store - service over the years has been OUTSTANDING! Thank you for the valuable service you provide."
R.J., Austin, TX
"I have previously purchased from you and am pleased with the service. It is getting more and more rare to receive such a high level of customer service when dealing with retail merchants. I appreciate the effort and sense of urgency when I have placed an order or registered a pattern. Thanks!"
C.F., Killen, AL
"Nice to have this kind of service available."
J.M., Rockville, MD
"Love you&.you're great."
G.B., Bronx, NY
"Extreme satisfaction with my acquisitions!!!!!"
P.N., Watonga, OK
"I love being able to find my pieces I need. Great, organized web pages."
K.E., Lecanto, FL
"Love this easy site."
M.D., Mobile, AL
"Your service was sooooo prompt! Thank you!"
V.B., Central Islip, NY
"ABSOLUTELY LOVE YOUR WEBSITE! A few years ago a good friend of mine told me about your website and I absolutely LOVE it. Your site provides the opportunity to avid collectors of antiques and finer china/figurines, like myself, to be able to add that special piece to our private collections which on our own is impossible to find. I know that when I receive an item ordered from Replacements.com I feel like I have found a special treasure. These new found treasures bring back wonderful memories that make me smile from the inside out. Additionally, just an FYI...... the Replacements staff are a pleasure to deal with and go out of their way to accommodate a customer's request. I have always had a pleasant experience dealing with everyone I that I have spoken to over the years of being a customer of Replacements. Finally, the service provided by the company (i.e.. prompt delivery of items as well as emails confirming status of order) is outstanding."
L.D., Centennial, CO
"Your website is very easy to use and your staff are very accommodating and friendly as well. Great website-thank you!!!"
T.F., Rio Rancho, NM
"Great web site and great service"
C.F., Butler, PA
"LOVE YOUR COMPANY!!! The customer service reps. that I have worked with could not have been kinder or more helpful. My packages have always arrived on time and have been packaged in such an efficient way that there could not possibly be any damage to the contents. Will certainly go straight to Replacements for all of my future china and glassware needs."
M.Z., Charlotte, NC
"I completed the Royal Doulton pattern from my grandfather to give to my daughter and was astounded by the quality of the pieces available. I also replaced some broken wine glasses that I could not find anywhere. The store is a treat to visit for shopping!!"
S.A., Newburg, PA
"Replacements has given me many walks down memory lane as I researched my Grandmother's Noritake pattern (Tree in the Meadow), and added some pieces to my collection. Amazing how seeing a piece of china brings back childhood memories. Also, my mother gave me my first piece of Hall's Pottery, Orange Poppy pattern, and my husband and family have added pieces over the years. I now have almost a complete set! The teapots are some of my favorite pieces. So thank you again for the wonderful services you provide to those of us who collect and like to wander down memory lane!"
M.Y., Chancelor, AL
"I have many old pieces of silver, crystal and china from grandparents, great grandparents and European ancestors. YOUR services help me to 'demystify' what I have and appreciate the unique histories involved!!! PLUS the hope of adding to these treasures is thrilling."
A.L., Milford, PA
"I have used your company's services on several occasions. To replace pieces of my crystal and china that I, unfortunately, broke. But more recently, I was able to find additional pieces of an old family heirloom silver service. What a thrill it was to be able to complete this service for 12. In each instance the response time was quick, and the pieces in perfect condition. "
L.W., Round Rock, TX
"I have used you several times. Love this site and always recommend it."
A.S., Austin, TX
"This company still believes, and practices, good old fashion customer service! Their website is practical and well thought out. I have recently purchased replacement items from them that just can't be found anywhere else! They are like family and have earned my trust and repeat business! Please give them a try."
More Pages of Letters From Our Customers!