Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.C., Stirlingshire, UK
"You have always delivered any item requested, and all my purchases have arrived intact and well packed from the other side of the world."
L.G., Issaquah, WA
"My first experience ordering with Replacements Ltd. was very pleasant. The shipment was executed in a timely manner and intact due to very thorough packing. I have recommended them to several friends who are also looking to complete or replace broken or missing pieces for their collections and will continue to do so in the future."
D.Y., Houston, TX
"The website is designed so well that even I could use it!"
L.T., Mystic, CT
"Love your site! I have been on quite a few sites that are actually horror shows - they are difficult to move around in the site, etc. Your site is immensely satisfying and so easy to use. It appears that the IT guy/gal definitely knew what he/she was doing when the site was developed."
F.M., Westwood, MA
"I shop at your store both in person and on-line. The store is lovely and I thoroughly enjoy browsing among so many beautiful items. Have consistently found the sales folks to be warm and friendly; hospitable and kind; possess a solid knowledge base; and more than a willingness to go above and beyond. Since I discovered Replacements I don't shop any place else."
J.G., Warner, NH
"What a great find! The feature allowing a user to 'tag' an item not currently in your stock and have it raise an alert if you do get it back is wonderful."
B.S., Birmingham, MI
"You're a great resource. Your prices are reasonable too."
J.P., Aberdeen, WA
"I do love your Quick Service and Commitment and find your Reasonably Priced Products in Mint Shape and Packaged in such Protective mailing packaging and Updated Time-Line Tracking mailing Procedures. I have always known exactly when to expect my product to arrive, and I look forward to shopping with you again."
J.J., Spencer, TN
"I have ordered several of my pieces from Replacements and I've been very satisfied."
S.M., Lake Mary, FL
"So glad you're here."
V.H., Buffalo, NY
"It's great to have Replacements without buying a whole set nor garage sale hunting."
N.M., Fairport, NY
"Great service with our previous order!"
R.M., Louisville, KY
"Have already purchased several pieces from you in this pattern. Thanks so much for providing this service!"
A.W., British Columbia, Canada
"Awesome website&thanks for the quick response."
S.L., Pacific Palisades, CA
"Your company is fantastic! So easy to work with your website in locating my china and your order forms. The simple, clear instructions are very appreciated. I am a first time customer, who will continue to use your company in the future, when searching for 'replacements'. Thank you."
L.B., Navarre, FL
"The site is a wonderful find for me as my son has recently broken a few plates in my favorite everyday dinning collection, which I love dearly and now I know that I can easily purchase replacements from your business. The site is very easy to use, well organized and has an enormous selection."
D.R., Suffolk, VA
"Love to stop and browse and shop at your store!!"
B.C., Metamora, IL
"Great doing business with you. You can be assured we will continue ordering from your fine company and I must say it makes Valentine`s Day, Birthday, Anniversary, and Christmas shopping much easier as I know my wife will love your offerings. Thanks again."
N.M., Houston, TX
"Great website-easy to get around!"
M.D., Alturas, CA
"I'm so impressed with your fast service and how well organized you are! 18 days after making my request, I am happily holding a replacement dinner plate to go with my grandmother's china. She had probably purchased her set in the 1940's or 1950's. Thank you!"
J.B., Nova Scotia, Canada
"Each year on our way to Florida, my husband and I look forward to dropping in to the showroom I have always found you to be accommodating and helpful in my purchases. The sales associates are always friendly and willing to help in any way they can. I look forward to visiting you again in the near future."
J.B., Garrettsville, OH
"Loved shopping in your retail outlet"
S.G., Claremont, CA
"Thank you so much for the gallery of Waterford ornaments. I was able to actually see the pieces that I was missing! Great job!!!!"
P.M., Sun City, AZ
"Delighted to have you. I have dealt with you before, some years ago. Keep up the good work!"
J.B., Houston, TX
"Ordered before-very pleased"
D.B., Eagle River, AK
"I am delighted with your selections and services."
C.L., Darien, CT
"Thrilled you exist!"
JCN, La Wantzenau, France
"An amazing site-so pleased to have found you! You provided an impeccable service with goods arriving in mint condition. One very happy customer."
D.M., Yulee, FL
"Have dealt with Replacements, Ltd. often in the past, always good service. If you can't find it anywhere else, try here!"
S.D., Montgomery, TX
"I've used "Replacements.com." to replace broken dishes, and they are great!!!!!"
P.M., Gothenburg, NE
"I have ordered from you for years. It has greatly added to the enjoyment of our family meals together, and of sharing hospitality in our home. Thank you, Replacements, Ltd."
M.K., Albany, NY
"I love your professionalism, prompt shipment, and excellent packing."
K.L., Everson, PA
"Great site! You can find everything you need in one place."
L.M., Lawrenceburg, KY
"I've ordered before and been very satisfied with my dishes."
W.D., Northridge, CA
"Great service; fabulous website!! Items always arrive safely - well packed and in excellent condition. Happy customer for many years."
A.F., Upton, KY
"Great site!!! Very helpful."
S.G., Fresno, CA
"What an awesome company!!! Thank you in advance!!!!"
N.J., Charlotte, NC
"My china arrived safe and sound. I have never seen anything wrapped so beautifully. I cannot begin to explain how much having this china means to me. It is the pattern I chose for my wedding china, but I never got it. Now my husband and I have been married 37 years, together for 41 years in April 2011. My mother passed away in August 2010 and left an unexpected financial legacy. She herself had longed for Lenox china and received 8 place settings of something she never liked that was given to her by my father's mother's sisters. So for my mother and for myself, I am enjoying this good fortune now. Thank you again for your persistence in contacting me...and for your careful shipment of something that will always mean a great deal to me."
J.B., Oak Forest, IL
"This site rocks!!"
P.J., Deatsville, AL
"Thank you for your continued fine service. I have been a customer for several years now and always look forward to hearing from you. My orders have always been filled promptly and shipped with care, arriving intact each and every time. I like being able to list my needs with you and having you respond by e-mail, keeping me informed of pieces I am looking to finish a collection."
More Pages of Letters From Our Customers!