Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.Y., Chesterfield, VA
"I received my china today and am so thrilled. Now I battle with the idea of actually using it. What a thing to stress over. I am so happy with the way my order was handled and how delicately and carefully the china was packed. I did not expect to receive my order so speedily and am just in awe of your company's whole process of caring for the customer and the product. As I mentioned before, when I was VP and CFO for my last employer our motto was 90% customer service and 10% product. Your company is the finest example of this. You may use my name as a reference anytime, although I suspect you probably do not really need it. I am very grateful and exceedingly joyful over the whole process of this transaction. I thank God that there still exists genuine moral, ethical and loyal characters in our country. May God continue to bless and prosper you and your company."
S.S., Crossville, TN
"Thank you for such prompt, executive service . . . it is a real pleasure to find a company that knows how to serve the public with integrity."
J.C., Pasadena, CA
"Great service and you always have what I need."
C.S., Lander, WY
"You provide a great service! Thank you!"
D.W., Mount Laurel, NJ
"Love this site"
J.W., Hopedale, MA
"We toured your facility when we owned a home in NC a few years ago and have ordered a few items in the past. Your service is excellent and your commitment to quality is superb! Can't wait to hear from you about the Simon Pearce items about which I have inquired. I have spoken about your company to countless friends and colleagues of mine, one of whom found pieces to complete a set of dishes her grandfather had given her grandmother which was passed on to her. Needles to say, she was thrilled to have a family heirloom completed. Thank you for running a company which provides quality products and service as well as provides opportunities to touch one's family's history!"
K.M., Franklin, MA
"I just got my mugs this morning! I am SO HAPPY! I drove around to so many Home Goods stores looking for this pattern. I needed a total of 6 but only could find four. Then I came across your website. WOW! Now I'll know where to go from now on! I will be telling everyone about this website!! Thanks again for making my day!"
N.W., Pasadena, CA
"Your service is wonderful! I have never been disappointed."
P.L., Martinez, GA
"Thank you - I received it this morning and all was delivered in great condition. Your protective wrapping is so good - thank you for taking care of my shipment so well."
D.R., Winthrop Harbor, IL
"I was surprised that it was so easy to locate what I was looking for. When I broke the lid to my canister I was very upset and concerned that I would need to replace the whole set."
M.T., Williamsburg, VA
"Your confirmation e-mail arrived today and the shipment arrived today, also. That is unbelievable service!! The three pieces ordered were so well packed that I was amazed. Everything is in great shape. Thank you for your prompt response to my order, for your impeccable packaging, and rapid shipping."
D.C., Bedford, VA
"I am so very pleased with your fast service. I suppose my proximity to N.C. (I live in central VA) contributes to the speedy delivery time, but truly your company excels in customer service follow-up and great products. This is only my second order in the last week and a half and while I have no immediate "need" to continue shopping on-line for dinnerware "match-ups", my experience with Replacements, Ltd. has been very positive. I'm grateful for your company and will certainly be mentioning (to others) my wonderful results!"
S.G., Blue Springs, MO
"Love your site, love your business vision and theory. I've been a customer for years."
C.W., Greensboro, NC
"I've been shopping at Replacements since Bob operated it out of one room in his house!! I'm so glad your company exists - especially since you do so much for the community."
V.R., Valparaiso, IN
"Replacements is great. I have found many pieces of discontinued patterns with Replacements, and it makes my day to find a listing of something I've been looking for e-mailed to me."
L.D., Ontario, Canada
"Thank you so much for sending the requested items. They arrived this morning. Such gracious and prompt service. I will definitely keep your contact info on file for the next time I need to replace these items. I told the FedEx man all about you!!!"
D.V., Oakley, CA
M.G., Quebec, Canada
"Just a brief note to thank you for filling my order and shipping so diligently. I will certainly contact you again when I add to my set."
D.W., Alberta, Canada
"We have ordered from you in the past and been very satisfied with the service and items sent."
S.P., Encino, CA
D.B., Buffalo, NY
S.K., Mount Pleasant, SC
"Love your site."
C.P., New Orleans, LA
"Greetings from New Orleans, home of the Super Bowl Champions, the New Orleans Saints!!! Love your site...love the updates that I receive on my listed patterns and have shared with friends and family!!!"
C.C., Cary, NC
"We've used you before with great results!"
A.L., Atlanta, GA
"Always a pleasure doing business with you."
T.H., Davenport, FL
H.S., Waverton, Australia
"Wow. What a wonderful service."
M.T., Pleasant Hill, CA
"Replacements has never let me down. They are professional and dependable. I am so glad this service is available. Thank you."
L.W., Troy, VA
"I have just received my order from your company and am writing to tell you how happy I am with your service. The order was packed securely and arrived quickly, too. I am definitely going to recommend you to my mom who collects the "Autumn Harvest" pattern Thank you again for the excellent service and updates I am a VERY satisfied customer!"
S.M., Thomson, GA
"I have several sets of china and have been searching for sterling silver. I have always found Replacements to have exactly what I need and the prices are fair, too. I LOVE THIS SITE! I occasionally just buy myself a treat from this site as well as directing my husband here for my patterns. Keep up the great work in supplying hard-to-find patterns."
D.R., Arlington, TX
"Visited your store --was so impressed with the customer service, items, and museum. I also enthusiastically recommend you to my friends & family."
D.H., Springfield, MA
"Great web site"
L.W., British Columbia, Canada
"Your site is very interesting and has helped me in the past."
E.B., Queensland, Australia
"I recently dropped a Portmeirion piece that had a great deal of sentimental value. Imagine my delight to find that you had that same piece in stock! I ordered it from you and from the date of order to the date I received it the time elapsed was only one week. The piece arrived today in perfect order, extremely well packed and I couldn't be happier. Thanks so much for the fantastic service, I'll certainly use Replacements again."
B.H., Canal Fulton, OH
"LOVE YOUR SITE--WONDERFUL SELECTION--and I always know that what I buy will be in perfect condition."
P.S., Long Island, NY
"I love your site."
L.G., Novato, CA
"Great web site!"
C.W., North Palm Beach, FL
"Love this website!"
K.W., Odessa, TX
"Thank you for your company's kindness and quick attention with the order last weekend. Due to Replacements' consideration you have me as a client and advocate for good. The free magazine subscription, due to the order amount, is also appreciated. Once I have 'fun money' again, you'll receive another order if the pieces are still in stock."
E.D., Oshkosh, WI
"Thank you for the smooth transaction for my replacement dishes. The new ones are what was just what I wanted. I will use your service when needed. I have praised your company to many people. I hope they contact you for their replacements. Thank you again for such fine service."
More Pages of Letters From Our Customers!