Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.E., Rockville, MD
"This website is awesome"
D.R., Vidalia, GA
D.T., Placitas, NM
"I appreciate having your site give an 800 number to call for questions, and the person answering was very helpful."
S.H., Peachtree City, GA
"I cherish fine silver and china and I was given my mother-in-law's china as a keepsake. Unfortunately, I lent it to a friend who kept it in her china cabinet. One day the china cabinet fell off the wall and all of the china was smashed to smithereens! I was devastated. I had read about Replacements, Ltd. many years ago in the back of Victoria magazine and decided to give you a try. I was absolutely delighted when I was told that you not only had my pattern but had an estate set that could replace all of the pieces. I almost cried because I was so happy! You have absolutely made my Christmas and I will never be able to thank you enough! I had fallen out of favor with my mother-in-law because of this terrible tragedy and replacing the china is a step in restoring our relationship. I am a new customer and pleased beyond belief!"
M.V., Holland, Netherlands
"I received the shipment in good order. Thank you very much for the very good service!! I was surprised to receive it before Christmas. It was very quickly delivered and also very carefully wrapped. So thank you very much again. I would love to buy from you again!"
J.K., Regina, Canada
"Enjoy the site"
M.L., La Conner, WA
"My order was just delivered by FedEx. Thank you so very much for your great service and shipping. My daughter in law will be so thrilled when she opens this gift. It is a joy to do business with Replacements"
T.H., Blaine, WA
"Order arrived this date in perfect condition, superb packaging. It is a pleasure to do business with professionals. Thank You."
J.N., Dutch Settlement, Canada
"Love the site"
F.M., Surrey, Canada
"I am impressed with the detail of your website"
K.S., Ocean View, DE
"I have just given a friend of mine your address, because she wants to complete her set of china (or dishes) hope she contacts you. I showed her mine and she was very impressed. I love mine, and they are now all washed and put away with the others. Thank you so very much."
R.W., Williston, VT
"I am glad to learn about your site!"
T.P., Greenville, NC
"I have never taken the time to look at the website, am very impressed. Always wanted to stop to shop but always either trying to get to the mountains or needing to get home. Website is awesome, never knew you had so much stuff!"
J.H., Chico, CA
"Wow! It arrived in perfect condition, and it is, as I'm sure you know, an exact match. Perfect in its imperfection, just like the one I broke. Thanks!"
D.H., Ann Arbor, MI
"This is a fantastic site."
C.G., Forest Hill, CA
"So happy to have found this site"
L.R., Discovery Bay, CA
G.W., United Kingdom
"Thank you so much for the order..it arrived with no problems. I really appreciate your quick and excellent service and look forward to doing business in the future. My wife is especially pleased with the gravy boat and saucer and sugar bowl!!"
M.B., Lanoka Harbor, NJ
J.H., Guttenberg, NJ
"Great site. Found my discontinued flatware also."
A.G., Brooklyn, MI
"I have used your service before for missing silverware, great website! Thanks"
K.B., Vienna, VA
J.V.B., South Hutchinson, KS
"Like the ease of using your site"
K.A., Atlanta, GA
"Love the site!!! I could browse for hours."
S.M., Columbus, GA
"Your store, and your website, is one of my favorite places to visit!"
E.N., Marietta, GA
"Enjoy visiting your store when in the area as well as your website. Have had success in finding missing pieces of china, crystal and silver. Great place!"
D.G., Sarasotas, FL
"I think yours is the best replacement silver website online today. Thank you for all the detailed information."
A.D., West Chester, PA
K.J., Berryville, AR
A.R., Sydney, Australia
"I have received my order and I'm very pleased (and no breakages) I have 5 different dinner sets which I hope to be able to add to in the future. The Cheri that I have brought is to go with a dinner set that was my mother's and I'm going to use the set with the updated pieces on Christmas Day as a surprise. I found a cup for this set about 2 years ago in Queensland which had just came in from a second hand shop in Tasmania but could not believe my eyes when looking at your site that I found you had items to this set as well as the other my other sets, so I'm going to have to start saving up for my next order. Thanking You."
C.H., Sidney, ME
"Order has been received and I want to thank you for your quick response. Very pleased."
M.D., Knoxville, TN
"Love your site! It's very thorough and complete. Thanks!"
J.C., Millington, NJ
P.P., Downingtown, PA
"Just a note of thanks for your wonderful service! I ordered two Waterford wine goblets and they were delivered today. Your service was prompt and the goblets are gorgeous! I was so happy to get them so quickly, as we will be hosting a special dinner soon and I needed these two extra pieces. The pattern had been discontinued and I was delighted to be able to find them on your site. I have purchased china from you in the past and was pleased at that time, as well. Once again, I have found your service to be superior in every way! With my thanks!"
K.W., La Crescenta, CA
"This site rocks! I can also tell you that I am constantly amazed at the prices Replacements.com offers for my china, crystal and silver patterns. It's the only reason I'm able to continue building my sets. I wouldn't shop anywhere else."
L.L., United Kingdom
"I am writing to tell you how pleased I am with my recent order of Crown Ducal replacement china. I have a dinner set which is a family heirloom of great sentimental value to me - -given to my parents as a wedding present over 55 years ago. I was so upset recently when one of the tureens was broken and did not really think it could ever be replaced as the set is so old and not very well known. I was very pleased to find your web site, amazed to find that the exact same china was available and even more delighted today to receive the package in the post. I have been very impressed with the wonderful service you provide and wanted you to know that you have just made my day! Thank you so much!"
K.M, Quebec, Canada
"Great and thorough site"
D.C., Orlando, FL
T.H., Salt Lake City, UT
"We bought our china in Japan in 1970. My mom gave it to me about 30 years ago and some of it was broken at a church function. I was afraid I would never be able to replace it. This year for Thanksgiving I was able to surprise her with an amazing table full of China she thought she would never see again. THANK YOU SO MUCH. Your shipping was amazingly fast to make this all possible."
J.K., Payson, AZ
More Pages of Letters From Our Customers!