Replacements, Ltd.

(page 143)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

J.B., Sydney, Australia

"Your site is excellent and I'm sure I will be visiting it again in the future."

P.H., Columbus, OH

"Great website!"

D.U., Duluth, GA

"Your people are knowledgeable and helpful, even on the phone. After years of ordering from you we finally drove up there several years ago and found the store to be exceptional. Keep up the good work."

S.K., Boyd, TX

"I've ordered from you before and the service was fantastic! Love that your dogs come to work with you too."

N.B., Columbia, SC

"I've found your company before and was very pleased you found replacement pieces for me. I have also been to your great store."

C.T., Berlin, CT

"I was searching for and collecting Waterford Crystal, both colored and clear and your site fully satisfied my love of the Hungarian made Cut Colored Waterford Crystal. I bought several colors in both the Hock Wine Glasses and Martini Glasses. Just breathtaking. And putting in a "Find this for me" request is so easy. has exceptional shipping, fast and oh so well packaged. I never have to worry about damage or breakage. Even when I called your company, the CSR was so helpful and pleasant and assisted me in finding everything I needed. I will continue to purchase these beautiful pieces of Waterford history from your site."

M.S., Plymouth, MA

"As a long-time customer, I continue to come back to Replacements because the service and quality are superb. Every piece is carefully packed and arrives in excellent condition. Thank you for the service you provide."

L.H., Omaha, NE

"I have been looking for this set for a long time. This site is wonderful and perfectly displayed. Thank you!"

B.K., Ashburn, VA

"I love your site!!!!!"

K.W., Hillsboro, OR

"We were given a set of Christmas dishes many years ago (I think 1999), and they are so unique and special that they have become my families favorite. My sons carefully un wrap and wash every plate - and I am NOT joking. I have searched for years trying to expand the set with no success what so ever. I found your site off of EBAY and my husband said "Why not try that site?", I have to admit, I was very pessimistic because I have spent hours searching. To make a long story short, not only do you ALL of the pieces in this particular version but you have numerous pieces! I now owe my husband a Latte because I lost the best. It is a debt that I am thankful to pay!!! Keep up the great work because for those consumers who have those odd ball sets, your service is so greatly appreciated!"

L.J., Bloomfield Hills, MI

"I have purchased several items from you and have been happy with everything I have purchased."

J.B., Winnsboro, LA

"Have been with you all a long time, always with good results, thanks."

R.C., Chicago, IL

"Great service. Thanks for being there for our needs!"

B.A., Paragon, IN

"Love your site"

N.W., Hamilton, OH

"I was thrilled after my first contact with you, while looking for a piece of my Noritake China that had been discontinued, that I found someplace that could help me. I have used your services to add several more pieces as well as my Corelle dishes and now helping to find Wedgwood Jasperware all at reasonable prices without the hassle of bidding for them. The condition of everything has been exactly as described by Replacements and I have confidence in your service that you do eventually find the things that I have requested and at reasonable prices. "

B.L., Aurora, CO

"What a wonderful website"

C.J., Shelby, NC

"I have been shopping with you for years because I know I can locate what I need."

B.S., Redding, CA

"Your employees are always so well informed and helpful."

R.C., Sunland, CA

"You are offering a wonderful service."

M.L., Kissimmee, FL

"Impressive web site"

J.W., Ontario, Canada

"Good extensive collection!"

C.Z., Victoria, TX

"Your customer service reps are extremely helpful!!!!"

V.C., Magnolia, TX

"Very happy with my replacements!"

C.A., Chattanooga, TN

"Delivery service has always been prompt and accurate."

B.F., Riverside, CA

"I like your site and how it is organized."

S.S., Winnipeg, Canada

"Nice Website. Very easy to navigate and find what you are looking for. And if it is not there, the "find this for me" feature has an automatic fill in for the piece you are looking for. Very Intuitive."

M.T., Highland, CA

"You've been instrumental in assisting me in locating various pieces of my mother's antique Noritake china set, as well as other items. It's a nice feeling to know I've registered items that I need with, and that you will, eventually, locate the pieces I need. Thank you for your wonderful service, and excellent customer service."

M.S., New Carlisle, IN

"Have used you for a long time. Love ya"

T.M., Luray, VA

"My Johnson Bros. Friendly Village pitcher arrived this morning. It's beautiful, and I am quite pleased. Thanks for wrapping it well, and for shipping so promptly."

J.G., Roswell, GA

"Love you guys!!"

J.S., Linden, NC

"YOU GUYS ARE THE BEST! I am consistently impressed with the friendliness and professionalism of your customer service staff. The products that I order arrive in a timely manner and in great shape-and they're reasonably priced. I very much appreciate that you provide the service of finding hard-to-find pieces, and that you undertake your customer service and order fulfillment with such professionalism and care. I highly recommend you to all my friends."

E.S., Seekonk, MA

"I have used your service before and have been very pleased."

S.D., Amherst, MA

"This is a great service"

G.W., Wilton, NH

"Love your company"

J.B., Greensboro, NC

"I've been registered with you for awhile. Fantastic place-always like to take out of town guests to tour your facility!"

B.P., Walnutport, PA

"Fantastic site!"

D.W., Prairie Village, KS

"We have been so very pleased with all of our contacts with you. Thanks for your careful attention to serving your customers."

W.M., Houston, TX

"I really like and appreciate the work that has gone into this unique website. I really appreciate the communication from your staff concerning the status of my purchase. I have received several e-mails that have kept me abreast of new information pertaining to my order. That takes the worry out of shopping online."

C.C., Ontario, Canada

"I just received my order today. It arrived in excellent condition. Thank you."

C.R., Devon, UK

"I have ordered from you before. Excellent service and I was amazed at the careful packaging of each item."

More Pages of Letters From Our Customers!

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