Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.P., Los Angeles, CA
"Everything arrived safely Nov. 9! Thanks once again for your efficient handling of the order."
C.P., Superior, WI
"Thank you for finding my china pattern. I've waited awhile for it, and now, I can be assured that I have it all, except for some ice cream bowls or cups. The packing was excellent and safe. I tell other people about your service, and tell them how impressed that I am. Thank you again."
T.F., Hemet, CA
"I've used your service in the past, and I wish I'd known about you years ago! Great service!"
L.D., Huron, SD
"THANK YOU FOR THIS FINE SERVICE! In today's busy world, I use your service as my "go to" site to find replacement pieces for myself and family, or for gifts for showers, weddings or birthdays. You save me valuable time and money!!"
J.G., Leawood, KS
"You are so organized. I feel it is very easy and secure to order from you. Thanks!"
J.P., Victoria, Australia
C.G., Riverside, CA
"Just a note to let you know my 4 wine glasses arrived well packed and in perfect condition yesterday! Thank you for your attention to the details."
B.P., The Villages, FL
"Thank you for being so efficient in replacing the broken bread and butter plate. It arrived well packed and unbroken. I will continue to order from you in the future."
L.B., Dracut, MA
"This site is awesome, always finding everything I need including a dinner plate of my great aunt's china."
N.Z., Crossville, TN
"I have received items from you in the past and have been very satisfied with the results."
L.F., San Francisco, CA
"Thanks for offering such a great service."
M.H., Gulf Breeze, FL
"Good site. Lots of information."
P.F., Munfordville, KY
"I have ordered from your company before and am thrilled with all of my purchases."
C.B., Greensboro, NC
"You are the best! What a great story of turning a hobby into a career and mega business!!"
A.S., Little Neck, NY
"Good source of items!"
B.C., Woodstock, IL
"I was so excited when I found your website 6 years ago to replace pieces of my grandmother's china. I am so happy to be able to order some replacement pieces yet again."
K.K., Drums, PA
"This is a great company, and if it weren't for you I wouldn't have been able to complete my Mother-in-laws' beautiful china, which is no longer in stock. The items I purchased came very well packed and looked brand new. Thank you."
S.A., Saint Peters, MO
"This site is amazing!"
K.F., North Little Rock, AR
"I think you all are great!!!!!!!!"
F.M., Alberta, Canada
"Already used your service once and was very happy with the promptness and ultimate result."
J.B., Bakersfield, CA
"I love your company."
D.D., North Vancouver, Canada
"Your customer service is very helpful and I love your website. I appreciate getting regular updates on the china and flatware I registered with you. You have a lot to choose from and your prices are very reasonable. Thank you!"
F.C., Wasilla, AK
"I have ordered from you several times and been very happy. I also have several family members who also use Replacements and we are all happy with the service. Thanks!"
J.K., Gold River, CA
"Although it has been a few years since I visited your amazing store, I remember how much I was impressed not only by the store size and outstanding selections but also by the fact that it is almost like a museum in that you have beautiful items that are not for sale. My husband waited (looked too) patiently while I wandered from department to department and inquired at the desk regarding other items of interest to me. Both the service rendered in the store and the ongoing e-mails I receive regarding items I am looking for, are greatly appreciated. Your service is excellent. California to North Carolina is a really long distance but I feel the gap virtually non-existent due to your communications."
J.L., Jacksonville Beach, FL
"Wow! Thanks so much for helping me identify my grandmother's china which I inherited after my grandfather passed away last year."
D.C., San Dimas, CA
"Wonderful that these discontinued items can be located. Have used your services in the past and am quite happy."
J.K., Princeton, NJ
"It is so useful to have the Replacements search service in place. Thank you so much."
I.R., Alberta, Canada
"I love the dishes I've bought from you so far. They are appropriately displayed in china cabinets in our living room. I'm proud to use them on special occasions and I enjoy getting compliments from family and friends when they see them."
K.J., Encinitas, CA
"Great needed niche business, thanks! You restore memories that should never die."
D.J., Bloomingdale, IL
"I have used your services before and was pleased with the response time and the ease with which I was taken care of. Would use Replacements again."
J.C., Simi Valley, CA
"I am so glad your company exists. It's reassuring to know I can replace pieces of my china and purchase additional pieces of my sterling silverware. I am always completely satisfied with my purchase. The ratings on the china are truly accurate and you can depend on them. Even the pieces that are marked with a low rating I have found to be in very good shape. I highly recommend your company to anyone who chooses to purchase from you. Your company is honest, fair in pricing, and very reliable. Keep up the great work. I wish more companies were run as well as yours".
T.S., Seminole, OK
"Love your site!!!"
M.M., Rochester, NH
"In 1966, my husband and I took a road trip to York, Pennsylvania where we purchased a 20-piece starter set of Pfaltzgraff's Gourmet (brown beanpot style) Dishes. Over the years, with two children added to the family, new pieces were added, used, treasured and, sadly, broken. Just as I was about to pack them away, a friend referred me to Replacements Limited whose inventory of hard-to-find and/or discontinued dishes is endless. As with most families, special occasions and holidays are centered around the dinner table. Thank you, Replacements Limited, for being the best at what you do.....keeping family traditions alive!"
O.H., Sarasota, FL
"Because my silver is discontinued, I was delighted to find this resource."
J.D., Dixon, KY
"I had a 3 place settings of a pattern left to me from my mother who is now gone. I had no idea what brand or pattern since there was no marking at all on the plate. I took a picture & sent it to your company & was then contacted with the information & a couple of pieces to match! I was thrilled & bought the pieces for a great price & now have a complete set of four. Your company is unmatched in its volume and expansive collection of pieces. Thank you again for a wonderful company."
B.S., Brentwood, TN
"I always find exactly what I want and then more!! I love it! Quality, customer service is great."
D.H., Framingham, ME
"This is a great service. It is a comfort knowing I can add pieces to my service and replace those that are damaged. And I discovered your markdown area last time I visited your website and was amazed at the bargains."
P.S., Panama, IA
"This is a great service, I have been wanting to add pieces to my mother's china that she purchased in California during WWII and your company has allowed me to do that. Thank you."
B.G., Newfoundland, Canada
"You guys are good! I did not truly expect that you would have even heard of this pattern, much less have it in stock. Your email response times are as promised and your product delivery system works like a charm. These days, where else can one receive excellent product along with top professional service? Bravo!"
I.H., Greenville, SC
"Have always been pleased with your service."
More Pages of Letters From Our Customers!