Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
O.H., Sarasota, FL
"Because my silver is discontinued, I was delighted to find this resource."
J.D., Dixon, KY
"I had a 3 place settings of a pattern left to me from my mother who is now gone. I had no idea what brand or pattern since there was no marking at all on the plate. I took a picture & sent it to your company & was then contacted with the information & a couple of pieces to match! I was thrilled & bought the pieces for a great price & now have a complete set of four. Your company is unmatched in its volume and expansive collection of pieces. Thank you again for a wonderful company."
B.S., Brentwood, TN
"I always find exactly what I want and then more!! I love it! Quality, customer service is great."
D.H., Framingham, ME
"This is a great service. It is a comfort knowing I can add pieces to my service and replace those that are damaged. And I discovered your markdown area last time I visited your website and was amazed at the bargains."
P.S., Panama, IA
"This is a great service, I have been wanting to add pieces to my mother's china that she purchased in California during WWII and your company has allowed me to do that. Thank you."
B.G., Newfoundland, Canada
"You guys are good! I did not truly expect that you would have even heard of this pattern, much less have it in stock. Your email response times are as promised and your product delivery system works like a charm. These days, where else can one receive excellent product along with top professional service? Bravo!"
I.H., Greenville, SC
"Have always been pleased with your service."
B.R., Borger, TX
"Yes, I was impressed with the service and the unique way the pieces I ordered were packed and shipped. I ordered pieces to complete my late Mothers tea set that she brought back from her trip to Ireland."
K.M., San Pedro, CA
"Your website is fantastic!! And you have an amazing collection and ability to grab all of our attention!!"
H.C., Plano, TX
"Great website! So happy to have found my grandmother's pattern!"
J.B., Anderson, IN
"Great service. Glad to have you as a search and find resource."
V.O., Nacogdoches, TX
"I love your site! It is a wealth of information! Thank you very much for working so hard to keep it up to date for us die hard collectors."
S.R., Toms Brook, VA
"I've purchased before and was very happy with the results."
C.K., Ardoch, ND
J.K., Hershey, PA
"This site is amazing!"
B.K., Fort Wayne, IN
"You guys are the best-I recommend you all of the time. I've always been very happy with any shipment I've received from you. I am a claims adjuster for a multi-national moving company. Many of our clients have coverage for "pairs and sets" - if we damage pieces of a set of china, and replacements aren't available, we are liable for replacing the entire set. Replacements Ltd has saved us from doing that on many occasions - and our customers are happy because the china sets are intact again."
A.A., Freehold, NJ
"Love your website and products! It is only with your well organized website that I was able to add to my 1940's china set and get the balance of the pieces I needed. Not only did I get the pieces I needed but I also enjoyed seeing the extra accessory pieces like the tiered dishes, the clock, the mirror etc. Very nice touch to complete anyone's set! I also like how you can put a certain piece that may not be available on your "find" list. Your service is great. I received my order very quickly and it all arrived in perfect condition. I will continue to use your service and will recommend it to anyone. A big thank you to you!"
C.B., Sunbury, Australia
"Just had to thank you for such a great service. I placed the order on the 15th and it was here (in Australia at my local post office) on the 25th. Really well packaged, no breakages for 20 items. I can't believe it was so simple. This order was just to replace broken pieces, now I'm looking at other pieces I didn't even know were available."
B.P., Knoxville, TN
"I love your web site and I have been visiting it for over 7 years. I was so excited when I was able to locate some China that my Father had bought my Mother in the 1950's! I wanted to complete the set he had originally purchased for her. I also found some beautiful discontinued Crystal Wine Glasses that I had been searching for. Thank you for providing a wonderful place where I can keep my family history and memories alive!"
D.D., Green Valley, AZ
"I am ecstatic to see my pattern on your web site! I bought the Hearthstone Chili set back in 1996 for our new home we designed and built in Gold Canyon, AZ. In the past 14 years we have since moved 4 times and each time I thought about getting rid of my chili set and purchasing something new but my dishes are so unique I could not bear to part with them even though a few pieces had been broken. I found your web site in the O Magazine and decided to check it out, truly not expecting to find the pattern. But there it was!!! And I was ecstatic, indeed. I have ordered a few pieces and am in the hope of finding a couple of the salad plates. Thank you, thank you! P.S. My best friend has always been in love with my dishes and has tried to duplicate them but they were not on the market any more. I ALMOST gave them to her!"
H.M., Melbourne, Australia
"Oh my God what GREAT Service you at Replacements Ltd. provide. I've received my faulty piece of hardware already and it hasn't even been a week since I telephoned and advised you that I had a faulty piece. Thank you for looking after my requirements so promptly."
M.C., Elko, NV
"A repeat satisfied buyer. Was impressed with the quality of inventory selection, prompt shipping, and professional packaging. I will be back!"
P.S., Audubon, PA
"Your website is very user friendly. Thank you!"
C.C., San Jose, CA
"I love your website. I am so thankful to have a reputable company to go to and add valuable pieces to any familys collection like the China my mother gave to me from her wedding day in 1950, thats almost 60 years ago. With a warm felt thank you, I appreciate the opportunity you give us to add such special items to our heirlooms."
M.A., Valencia, CA
"I LOVE THIS COMPANY!!! It is so fun to browse their site. They carry everything. I love the fact they carry items that are no longer available. It gives you a chance to have a completed set of something and the pricing is so reasonable. They are quick to respond with requests and are a reputable company. I appreciate it every time I get an email with updated info on items I am looking for and they never forget what it is you are looking for. This company is one of the treasures on the internet."
M.G., Mentor, OH
"Love your site&thank you"
A.L., Hampton, VA
"In 1984, while reading Southern Living, I remember seeing the advertisement for Replacements, Ltd. Wanting to complete my china, crystal and sterling to a service for 12, I began to purchase. Now that my service is complete, I am still coming to Replacements Ltd to purchase for my granddaughters. As an avid glass collector, I trust Replacements, LTD. They put their customers first!"
D.K., Kewanee, IL
"Very satisfied customer"
C.M., Sugar Hill, GA
"Such a great business concept!"
T.S., Seminole, OK
"I love this site!!! Finally, the easiest way to find most any pattern by pic alone even if you haven't yet turned the piece over & read the back info."
L.B., Nottingham, MD
"I have done business with you before and have been happy with the results."
C.C., Fairfield, CT
"What a great site!"
J.B., Newport, RI
"I have previously ordered and received replacement pieces and have been very pleased."
L.A., Arden Hills, MN
"Thanks for your hard work."
T.P., Santa Rosa Beach, FL
"Love this website!"
P.M., Pantego, TX
"I do love knowing that when I buy a set of china that is not complete, I can buy the missing pieces from you. You deliver fast and all the pieces have been in perfect condition. I tell all my antique loving friends to use your company."
B.B., Victoria, Australia
"Amazing service, recommend you to everyone."
L.M., McGregor, TX
"I really enjoy the family and pet profiles, and I especially appreciate the emails you send with notifications of discounts on my china and crystal pattern pieces! "
F.S., Rockport, TX
"Have visited your store. Impressive."
M.P., Seattle, WA
"Thank you-great reference for china, silverware, glassware, and other collectibles."
More Pages of Letters From Our Customers!