Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.W., Pineville, NC
Not only do you provide prompt and efficient service, you provide an unprecedented array of collectable items. Your catalog and display system makes finding what one wants as easy as clicking one's mouse! A visit to your showroom offers a sensory overload with it's many selections.
S.K., Desert Hills, NV
"You have a wonderful website, and great customer care!! I love the email notices, and they're so easy to respond to! Thank you!!"
R.H., Indianapolis, IN
"I have known and dealt with you for years with only the best results. I honestly can't remember when I first heard of you. I suspect it has been a good 30 years ago."
T.R., Fredericktown, MO
"Very pleased with Replacements. My first order came in good fashion on time and the piece is beautiful, thank you! These are the dishes my wife and I had when we were married. A year later when my wife was with child she accidentally broke a couple of pieces and was in tears. She made the statement we'll never get these back! I showed her your website and she teared up. We're very happy with your efforts and we're working our way through your list!"
S.H., Saint-Gervais, France
"Your stock and endeavors to stock are impressive. I keep my fingers crossed that you will be able to locate my request.
N.S., La Crosse, WI
"Thank you for promptly identifying my china and crystal pieces from the past and presently. I appreciate knowing what it is I have acquired and enjoy slowly adding to my collections."
J.H., Vista, CA
"Thank you for your excellent, and easily accessible, well organized, website."
W.M., British Columbia, Canada
"This note is to let you know that this order has arrived (Qualicum Beach, British Columbia, Canada) and that we are extremely pleased with your fast, efficient and professional performance. From the phone call that we made to place the order (September 8), where we spoke with 'Randy', to the email confirmations that we received, your staff have obviously worked extremely well to process our order. We are very pleased with the dishes and look forward to hearing from you again if ever you are able to find any more vegetable bowls or a tea pot. Thank you again for being great to work with."
E.L., Colorado Springs, CO
"We had visited years ago and loved your choices and help provided. It is also very easy to go online and search for needed items."
K.J., Spencer, WV
"After my parents passed on I wanted information on her china. I found you all through an internet search. I garnered much needed information through your website. Price lists, replacements, and additions were available for my mother's china. I like receiving e-mails of sales and restocks. A big fan!"
P.P., Cisco, TX
"I thought I had most everything available in my pattern but was amazed to find there is so much more available on your web site!! Looking forward to getting my first order from you for a covered vegetable dish."
V.H., Edina, MN
"I have used your service in the past. You are a great resource! Thank you."
J.O., Fort Bragg, CA
"I've been wondering how to replace long-lost pieces and stumbled across you while looking for something else. Eureka!"
J.C., Homedale, ID
"I really like your webpage. It is great to have a place you can go to where you are able to find replacement pieces for your fine china you have had for years"
C.B., Chicago, IL
"I found my beautiful and vintage china set at an estate sale. After a closer inspection, I discovered there were a few pieces missing...I mentioned it to my sister who told me about replacements.com I immediately went to your website and voila! I found my missing pieces and now I have a complete set. What a find! Replacements.com is a great resource which provides an invaluable service in furnishing missing china pieces once believed were gone forever...I highly recommend replacements.com."
H.H., Milwaukee, WI
"I can't tell you how thrilled I am for finding the pieces of Mikasa stoneware that I needed. The pattern was discontinued way back in 1984 and you had them in stock! I thank you so much, and I am telling all my coworkers, family, and friends about your company and your wonderful customer service!"
M.S., Roanoke, VA
"Thank you for your continued, excellent customer service! Replacements, Ltd. does an excellent job of up-dating individual pattern requests...a most dependable company!"
S.P., Hampshire, IL
"26 years ago you matched my silver for me. It was my grandmothers and all the forks had disappeared over the years. You do great things."
P.M., San Francisco, CA
"So far, I have been happy with my purchases & updates"
M.W., Aiken, SC
"Previous customer with great success"
J.M., Lakewood, CO
T.K., Mt. Ousley, Australia
"I was so pleased to receive you email where you were able to provide me with the name of the china pattern that I was enquiring about. This setting belonged to my late mother. She was a proud woman who was of "limited means" but this did not stop her from slowly acquiring nice things for her home.I will sort out the pieces I have been given and will then place an order for the pieces I need to complete this set. Please give yourself a bit pat on the back from this very happy customer."
T.H., Merseyside, England
"I am writing to thank you for your excellent service. The replacement Noritake Vintage 618 Bread And Butter Plate, Fruit/Dessert (Sauce) Bowl and Sugar Bowl And Lid I ordered from you arrived safely today. This will now make my Vintage 618 Noritake dinner set, which I purchased in Singapore in 1966, complete again. I will have no hesitation in recommending your service to any of my friends."
V.G., Erie, PA
"What a relief to find a reputable website! It is so hard, especially trying to look up antiques, on the Internet Your website is clear, helpful, and you have exactly what I was searching for!"
E.E., Auckland, New Zealand
"I am so impressed by Replacements.com. It was most upsetting when four cups from an old and treasured tea set were broken and I felt quite pessimistic about the chances of replacing them. Beginning with your encouraging, speedy and efficient response to my initial on-line enquiry, I have had a number of instant and appropriate responses to email queries, a very pleasant and efficient international telephone call, your on-going communication tracking my order and finally the safe delivery of my cups and saucers (beautifully packaged) this morning, in Auckland, New Zealand. Delivered to our door, four days after the order was placed. Well done Replacements.com and thank you to all the people who have worked on this order. "
S.B., Fort Wayne, IN
"Your company is fantastic!"
C.O., Falls Church, VA
"Repeat shopper, very happy with all purchases"
K.J., Savannah, GA
"Your help identifying things are great!"
P.L., New York, NY
"Your company is a great and original concept, and I will not hesitate referring you to others."
G.N., Washington, DC
"I'm a long-time very satisfied customer. Thank you."
R.M., Alberta, Canada
"You have a lovely and extensive selection of beautiful china. I can only add that it takes far more than mere business sense to amass such a phenomenal collection. It takes a keen eye, an appreciation of the aesthetics of the finer things in life and a passion to be around beautiful objects, even for their own sake. I would hazard a guess that REPLACEMENT LTD houses the most varied and lovely collection in the world."
J.J., Manitoba, Canada
N.F., Morganton, NC
"The china set I have was my Grandmothers. She passed away in 1985 and the set went to my mom to be passed down to the oldest daughter. My sister passed away in 1986 and so by default I get the set. I love the set. I used to look at it in my grandmothers china cabinet and think it was so beautiful and elegant. When I got the set from my mom we found out that a couple of pieces were gone and one piece got broke. I have looked for years to find this pattern so I could replace the missing pieces and the broke piece. I found the pieces and more pieces that I didn't know about. I just want to say Thank you for a wonderful website and for helping me complete my china set. I am so excited to complete my grandmothers set. Thank you so much for helping me complete my set."
B.H., Glen Mills, PA
"I'm glad for this website because I love my dishes but 2 or 3 have chipped."
R.M., San Bernardino, CA
"I am so glad you exist!"
L.C., Raleigh, NC
A.H., Ontario, Canada
"My purchases were extremely well packaged, arrived promptly and the items were in mint condition as stated on the website. The vast inventory of your site is also impressive! LOVE YOUR SITE!"
G.D., Baltimore, MD
"I am excited to have found your site!"
J.S., Modesto, CA
"Always great service - use Replacements only for personal purchases and gifts - never consider purchasing retail!"
M.T., Staten Island, NY
"Love the website, have heard good things before, I know many others who have used your services and have been very pleased
More Pages of Letters From Our Customers!