Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.H., Queensland, Australia
"Dear Bob, Just wanted to let you know that my Royal Albert cups and saucers arrived a couple of hours ago. What an amazing service you offer. So refreshing to deal with someone as professional as you are. Thank you so much, the new pieces now complete my set and although I do not know the history of the pieces you sent to me from the USA I love them as much as I do my grandmother's original pieces. I keep going back to the dresser just looking in disbelief that I now have a complete tea set. My 2 sisters and I have lots of treasured china from our grandmother and great grandmother, we have used the china throughout it's journey from their hands into ours, lots of laughs lots of tears, lots of aspirations and lots of disappointments have been worked through over a cup of tea in our beloved china. They really are historical pieces, just holding them reminds me of different occasions. Up until 1986 there were 5 generations alive in my family so I can actually visualize the pieces in use by the different generations, I don't have to imagine. If you have time, can you let me know the name of the china set on the cover of your "thank you" brochure. (it has a turkey on the plate). I actually have a very large oval carving plate of the same pattern but I can no longer read the manufactures details on the back, it has worn away. All I know about it is that my mother had it when I was very young (our Christmas turkey was always served on it) and she gave it to me about 25 years ago. I am guessing that it has been in the family about 50 plus years, my mother passed away 4 years ago so I can't trace it's history. I have just sent an e-mail to Australian House & Garden magazine thanking them for the mention they gave to you in their August issue. Thanks again."
D.S., Palos Verdes Estates, CA
"I work for a company that packs people's possessions for moving. If our clients (or we!) ever have a breakage problem I feel confident knowing that there is a great resource for replacing items in Replacements, LTD. I recommend you all the time!"
S.C., Phoenix, AZ
"I just received my lastest order from Replacements, Ltd and absolutely could not be happier, with the product, your service and the promptness of your processing!!! I have been looking for a replacement piece of Belleek (after my cleaning ladies dropped and broke my original piece) for over three years. It was a limited piece and I went to every web site I could imagine would have it for sale, and lo and behold...I decided to just enter Belleek on your website and I actually accidently came across it while I was scrolling down to window-shop". I was so excited, the price was actually not too much more than I originally paid (many years ago!) I was sure it probably had some minor damage. It arrived in less than a week and it is PERFECT!!! I could not be more pleased! Your service is amazing!!! I NEVER give testimonials, but I will never forget to tell people to check out your site!"
S.N., Algonquin, IL
G.B., Milledgeville, GA
"You have helped me complete this set for which I am so grateful. I can't buy everything at once and you let me buy at my own pace. Thanks a lot!"
M.S., Sebring, FL
"Great site! User friendly!"
G.M., Cookeville, TN
"Been ordering for years. Never had a problem."
C.A., Spring Hope, NC
"Love your store."
E.H., Elizabethtown, KY
"Now I know why my mother loved you! My mother had a "thing" for dishes/china! She was very particular about what she wanted, and thoroughly enjoyed "the hunt", adding to and completing patterns. Her collection was huge at the time of her death in 1989. Consequently, my 3 sisters and I share her fanaticism - we very often agree with each other's choices and still "love" my mother's dishes. She would call Replacements and get pieces that she couldn't find at antique stores and/or auctions. I too have more dishes than any woman ever needs, but it's not about need, is it? It's about appreciation of an art form! Thank you for being there!"
G.G., Taylor Mill, KY
"I have always been very pleased with the service and products I have received from Replacements, Ltd!"
M.A., Yorktowne, VA
F.B., Palatine, IL
"Excellent research capability!!!!"
C.B., Tucson, AZ
"YOUR SITE...SO EASY TO USE! It's great that you keep track of our patterns so we can find exactly what we're looking for whenever needed."
V.A., Brighton, MA
"Keep up the good job of finding everything that brings a smile to my face."
J.H., Thormlands, Australia
"Purchased from you and we were very impressed"
I.G., Seymour, TN
"Thank you so much for your quick response to my email!! I'm impressed with ease I have had with navigating your site."
T.T., Friday Harbor, WA
"It has always been a pleasure to do business with you!"
D.M., Henderson, TX
"Good people to do business with."
B.R., San Antonio, TX
"I love your company!"
B.P., Albany, OR
"I enjoy your site very much. I have made a few small purchases and have been happy with the service. I do have a great big wish list and have recommended you to other friends and neighbors."
S.K., Lawrence, KS
"This service has allowed me to find pieces of my favorite pattern that I would otherwise never be able to afford. Thanks again for the wonderful service."
K.N., Ontario, Canada
"I really like your site. Found my pattern easily!!!! Thank you."
M.B.B, Dillsburg, PA
"I love your service. I have found many pieces that I've looked for for years!"
V.VH., Naperville, IL
"Replacements Ltd. has been wonderful with the searches, selection, ease of shipping and packing, and PRICES. Thanks ever so much!"
A.F., Celina, TX
"I can't believe I have found a place to buy my missing pieces."
M.W., Rocky Mount, NC
"I went to the doll show and have always wanted to visit your showroom. I was very impressed. Your facility and staff at the front desk were great!"
J.Mc., Arlington, TX
"I have been satisfied with all my orders from Replacements.com. Everything was packed well, and in good condition. I have never had anything broken upon receipt. I would recommend Replacements.com especially for finding your pattern, and promptly responding to you. I feel sure that if I ordered anything they offer, I would get the same good service. Thank you for your help."
M.H., Plant City, FL
"I am so glad you are here to help find these treasures."
K.D., Auckland, New Zealand
S.S., Stafford, VA
"I've ordered from you before and your service and products are impeccable!"
J.H., Spokane, WA
"I have ordered from you in the past and have been pleased with your wonderful service!"
K.C., Stirlingshire, UK
"Wonderful service and perfect items! I must say the variety and quality are superb. I was especially impressed with your Christmas glass ornament selection, we don't seem to have the same variety in the UK. It's ironic that I had to come to America for a Union Jack glass ornament . Many thanks."
B.B., Murrumbateman, Australia
"Delighted to find someone who is able to replace individual pieces."
C.D., Erwin, NC
"Thank you Bob Page-china beautifies our tables and enriches our lives!"
D.G., Milford, CT
"I have ordered before and have always been pleased with my purchase."
W.P., Bowling Green, KY
"Your past service has been great. The product I received was exactly what I wanted, the price was very good and the quality was excellent."
J.F., Littleton, NC
"Have bought from you before. A+++"
S.C., Niles, IL
"What foresight -- so happy you founded this company. I've recommended you to several people."
L.C., Charlotte, NC
"I love your store&.I have found things that I never thought I would be able to do. Thank you!!!!!!!!!"
P.C.H., Welches, OR
"I appreciate your formats and organization. It was so easy to find just what I needed."
More Pages of Letters From Our Customers!