Replacements, Ltd.

(page 161)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

A.S., Olney, MD

I want to write to let the owners/founders of Replacements, Ltd. to know how WONDERFUL!!!! our experience was yesterday, 5/29/10.

My sisters and I were in Cherokee, N.C. at 2:30 p.m. on 5/29/10 and wanted to come by Replacements on the way back to my house in Maryland. We were hoping we would get to the showroom with just a few minutes to spare before the store closed, so we made several phone calls en route to inquire about our various patterns in casual dinnerware, sterling, and fine china. During each call, we were treated kindly, professionally, and given the information we had requested. When we arrived at 6:50 p.m., the items we had requested were ready for our inspection. The staff even obliged us by getting small bowls in one more pattern. We were not rushed, we were given time to inspect the items that had been pulled for us and, in one instance, a staff member went to pull better matching items for my sister (she had wanted two more bowls with a darker rim than was originally pulled for her.) In the meantime, my older sister found some Lenox plates she bought and my younger sister was able to purchase an entire set (service for 8) of china that was the same pattern as our late mother's.

Each purchase was carefully wrapped, bagged, and then brought to our car by staff. This included several pieces of sterling, one service for eight of fine china, eight fine china dinner plates, several dinner plates and four bowls in casual china, and five bowls of another type of casual china. Not a small set of purchases! AT NO TIME did ANY staff person give any indication at all that we were being intrusive on their time or to "move along" as the store was closed. We ended up getting all our purchases to the car around 7:20 thanks to everyone's team work.

So, I am writing to extend our profound thanks for the several staff members who answered our various phone calls and for those who pulled our requests and had them waiting for us when we arrived so close to closing. I apologize we do not have their names, but I am sure they will remember the numerous calls!!! We also want to extend our profound thanks to Dan, Elizabeth from New York, Melanie, Terry, and Kristina who helped us so kindly from our 6:50 arrival to our departure at 7:20. These fine staff members were gracious and courteous. They answered our questions, wrapped our purchases very carefully, NEVER RUSHED US despite the late hour, and were as kind and pleasant as can be.

I have been a client of Replacements, Ltd. for MANY years, as have my sisters. This was their second visit and my third visit to the showroom (we wished we could make it back for the yard sale!!! :) We have enjoyed each visit, but this last one was just such a wonderful experience I just had to let someone know!

So, thanks for a great business, a great selection, but more importantly, thank you for hiring such nice, kind, and professional people!!!!"

J.M., West Hartfield, CT

"This lovely figurine arrived today and it is equally as gorgeous as its companion, the Herend sleeping Asian girl, wrapped in pink and gold. Thank-you again for having these two beautiful figurines. In all my years collecting Herend, I have never seen these two figurines. I LOVE THEM!!!!"

J.N., Bellevue, WA

"Thanks for your shipment. It arrived today fully intact--it was beautifully packaged! The three plates join the five I was lucky enough to inherit from my great grandmother through my mother. What a wonderful resource you provide. My commendations to your fine staff."

F.S., Waco, TX

"I love your site"

A.H., Charlotte, NC

"I love you guys!"

C.B., Brisbane, Australia

"Excellent service!"

M.A., Memphis, TN

"Good site, clearly specified info"

C.T., Haymarket, VA

"Easy to use. Amazing finds."

K.L., Barrington, IL

"I have used your company before and was very pleased with the results."

A.F., Lawndale, CA

"Great stuff!!!!!"

B.S., Brentwood, TN

"Past customer, very satisfied."

A.A., Perth, Australia

"Just a quick note to let you know that the above order was received in pristine condition this morning. This delivery was incredibly swift probably just as good as we could achieve in Australia."

P.W., Oak Ridge, NC

"I have been a long time customer and love your store."

C.T., Rocksprings, TX

"Thank goodness for your service!!!"

M.H., Alberta, Canada

"U R a flawless company!"

J.P., Oklahoma City, OK

"Love doing business with your company!"

G.C., West Haven, CT

"Great service to the community"

D.S., Ambler, PA

"I received my order within three days and the pieces were in excellent condition!"

M.S., McKeesport, PA

"You never disappoint. I have purchased items from you before; always satisfied. Thank you for the excellent service."

B.P., Philadelphia, PA

"So happy you're here."

S.W., Minotola, NJ

"I love you guys!!!!!"

M.T., Moita, Portugal

"Great to find such a site"

S.C., Reston, VA

"Thanks for providing this service."

B.P., Seattle, WA

"You are a God send. Most of my patterns have been discontinued and you are the only source."

C.M., Cheyenne, WY

"I am very pleased with the products I ordered and with the quick shipping."

C.T., Summerville, SC

"Great website"

C.H., Spokane, WA

"Love this website!"

B.M., Sewickley, PA

"Great service!! Visited and love pets!"

E.R., Penfield, NY

"Just received a shipment of Gotham pieces. They are just lovely and in perfect condition! Thank you for adding to family china that had been lost!"

M.P., Melbourne, Australia

"Wonderful service, thank you"

J.B., Nova Scotia, Canada

"Visiting Replacements Inc. was more than a walk-in-and-order experience. I was properly greeted at the entrance and invited to take a walking tour of the premises, after which I browsed the beautiful showroom. When I was ready to place my order, I was waited on by courteous staff who were efficient and accommodating. When I left, I was more than satisfied with my purchases. Your staff are wonderful and I look forward to my visit next year."

L.C., Fort Worth, TX

"What a great resource. Thank you!"

D.S., Beloit, OH

amazing and caring people you have working there.

J.B., Alpharetta, GA

"Please keep up the good work you do, and keep telling us the wonderful stories about the pets and people who work at Replacements, Ltd. I often open the emails from you just to read the pet stories. What a wonderful and caring policy you have toward your employees and their families. And, what amazing and caring people you have working there."

E.K., Merced, CA

"I have enjoyed collecting some odd pieces that I was not able to purchase originally. I like the idea of being able to replace or add to my dinnerware and crystal."

J.H., Ontario, Canada

"Easy & quick access."

S.F., Porter Ranch, CA

"I received my order today as scheduled through Fed-Ex, and just wanted to thank you for the excellent packaging of this fragile Lladro figurine. I appreciate the quick delivery, and reasonable shipping cost for this item. Thank you for outstanding service! I will continue doing business with you in the future."

J.G., San Antonio, TX

"You are so much appreciated."

S.S., Anderson, SC

"Thank you so much for the prompt response to this order. My mom received the bases to her canisters just a few days after our conversation. The best part was that we were still visiting with her when the package arrived so we could see the canisters in their entirety. What a pleasure to do business with Replacements Ltd. Thank you for your excellent service."

D.W., Antelope, CA

"Many Many THANKS for excellent processing, shipping and packing of my order which came just moments ago. Many thanks again."

More Pages of Letters From Our Customers!

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