Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.K., Maple Grove, MN
"Can't say enough about your company. Replacements, Ltd is the first place I look for my hard-to-find pieces."
D.P., San Luis Obispo, CA
"I've spent hours looking up flatware patterns, and individual pieces within those patterns. The website is so well designed that it make searching a pleasure. Replacements Ltd. also gives me a benchmark against which I measure prices and condition on flatware pieces I find in the open market. Over the years I've developed my own formula for price thresholds when purchasing. These standards are almost completely based on the availability and price I find on the Replacements site. The few exceptions occur when my heart overcomes good sense and research. The fun of collecting for me, is the "rare find". Sometimes however, those "finds" don't surface. In those cases, I know I can purchase the pieces I need directly from Replacements Ltd., and do so with complete confidence. I have complete sets of some patterns thanks to you. Over the years I have found your quality of merchandise and customer service to be the best anywhere! Thank you!"
S.S., Dulles, VA
"Customer service is very professional to answer questions--well trained professionals handling phone calls--kudos!"
M.E., Ontario, Canada
K.N., Angel Fire, NM
"Love this site! My husband's favorite serving dish developed a hairline crack after almost daily use for over 20 years and I was able to find its replacement on your site. Wonderful!"
D.C., Lady's Island, SC
"You have a great service, thanks."
D.D., Lodi, CA
"Great site-you are the only ones able to supply my daughter with additional pieces to her flatware set that had been discontinued. My daughter had ordered pieces from another website and was sorely disappointed. The picture was inaccurate and when the order arrived, it wasnt correct. She called the company and found it very difficult to return the shipment. Ive never had problems with your company which is why I keep coming back! You deliver what you say you will and have very competitive prices. Thanks for your service."
A.C., Bagdad, AZ
"You guys are wonderful. I have searched everywhere for most of these pieces, but no one has them at the prices you do or with the excellent shipping costs! Thanks!"
R.D., Van Nuys, CA
H.W., Southfield, MI
"Your personnel are helpful, warm and courteous, and so knowledgeable."
H.R., Cameron Park, CA
M.K., Bardstown, KY
"This is a great site."
R.H., Caledonia, MI
"I have ordered many things/patterns over the years from Replacements. You are great! (And it was a thrill to run across your company in the movie "Junebug"!) Keep up the great work."
H.M., Denton, NC
"I have ordered from you before and I was completely satisfied."
S.K., Windsor Heights, IA
"I have ordered a great deal of china from my past and have been very pleased!"
P.A., Basking Ridge, NJ
"I love your website, I have all of my dishes registered with you!!"
B.B., Ontario, Canada
"Easy, user friendly website."
S.W., Olathe, KS
"Your site is very smooth"
H.K., Jamaica Plain, MA
"I have purchased items from Replacements with great success."
C.D., Saint-Gervais-sur-Couches, France
"Many thanks!, I received my order today in France just 2 or 3 days after shipping. A very impressive and professional service."
L.F., South Britain, CT
"Your site was very easy to navigate and easy to find my china."
J.B., Tarzana, CA
"I love your site!!"
G.T., Alberta, Canada
"On April 3 I ordered a replacement mixing bowl from you. It was shipped on April 6 and arrived safely 3,000 miles away, on April 8. In the process, I received an extremely courteous phone inquiry to clarify our needs and avoid duplication. This is, by any standard, exemplary service of the very highest order. Thank you for your prompt, efficient attention to our needs. We would certainly use your services again, should the need arise."
I.S., Charlotte, NC
"Thank you for the outstanding service! Order was acted upon quickly, packed very well, shipped rapidly and arrived without incident. Your company is very efficient and this should not go unnoticed."
C.L., South Australia
"Thank you for the excellent service. After inheriting my dinnerware some years ago with one of the plates missing, I had given up hope of ever finding a replacement. I was thrilled to find your site and see that you had the plate I was looking for. Your delivery was very fast and arrived in perfect condition. I will continue enjoying your site."
L.P., Fishers, IN
"I've purchased from you in the past. I love your company and web site. I order from Replacements.com with confidence knowing I will receive quality merchandise. I will definitely order from them in the future."
R.R., Phoenix, AZ
"Your website and services are wonderful and it is astonishing how you find 'needles in haystacks'. Thank you."
J.T., Ft. Lauderdale, FL
"I've said in the past you do a great job not only finding but packing and shipping as well. Keep up the good work. It's nice to see people still care about what they do."
B.D., Goodrich, MI
"Service is easy, quick, and perfect for my retired patterns."
S.L., Waverly Hall, GA
"Love your site"
R.C., Seattle, WA
"A cool, comprehensive site!! I have used many websites and this one really works. I was able to get a full listing of all of the pieces included in my pattern, and see pictures of each one! This allowed me to see that I had never before laid eyes on the accent plate, which is absolutely beautiful, and which I realize I must plan to add to my collection! I love to cook organic, sustainably harvested, heart-healthy food and it is worth it to present it well. Thank you, Replacements.com!!!"
S.L., Chesterfield, MO
"You are the best!"
J.B., Bloomingdale, IL
"Love your site"
B.W., Toledo, OH
"Love this website!"
A.Q., Falls Church, VA
"Everything arrived -- quickly and in perfect condition! I am thrilled to have my extra pieces since I now will not have to run the dishwasher as often! Now I want to see if I can find pieces from the pattern that my Irish American grandmother used. I have one place setting and it is so charming. Oh, this is addicting. But it also gives people the opportunity to complete something that is unfinished or subdivided across a family so that many have a piece, but none have the whole (like my Gran's china set)."
R.P., Sarasota, FL
"Beautiful site! Thank you!"
L.V., British Columbia, Canada
"Great site, easy navigation, exceptional selection at very reasonable prices !!!"
P.S., Dothan, AL
"Love this site"
J.C., Buffalo, NY
B.W., Pickerington, OH
"This is a wonderful website and exciting business! I have found old family patterns that I thought were lost forever."
More Pages of Letters From Our Customers!