Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.M., The Plains, VA
"I absolutely LOVED all of the pictures of the staff at Replacements with their dogs!!! I think it's wonderful that dogs are allowed at work. Good decision for a great company."
M.C., British Columbia, Canada
"I am so, so, so impressed with you! I recently ordered quite a bit of stuff from you and it all arrived super fast, beautifully packed, absolutely correct and just beautiful. I had originally made a mistake in the order and called to change it. Your staff member was so helpful and polite and professional - a real credit to your organization. Our little story is that nearly 20 years ago - when we didn't have much money - we bought four of the Johnson Brothers "Marie" pattern plates in London, UK. We loved them, but over the years they chipped and one broke and I was so sad because I never thought I'd find the pattern again. Then I looked on your website and there they were! I can't tell you how much it means to now have the whole set! Thank you, thank you!"
A.S., Surry, ME
"Very nice website. Very easy to use."
S.W., Loganville, GA
"Have been a customer for many years and appreciate the very fine & professional service you give to your customers."
M.W., Naperville, IL
"I am a very satisfied customer. Over the past few years I have purchased several items including a dish pattern I had from many years ago. When the dishes came I was so happy. It just brought back many wonderful memories. I still use these every day. I was so happy to have found them."
W.B., Fredericksburg, VA
"Have visited your outstanding facility several times, made purchases there and had items shipped USPS. Have been pleased with all purchases."
D.S., Sun Lakes, AZ
"Web site very easy to use"
S.S., Oak Island, NC
"Thoroughly enjoy your website, it's helped me identify pieces of china and crystal that have been handed down to me."
L.N., Alberta, Canada
"I ordered 2 china birds within 2 days of each other. I got an e-mail from you for each bird that it was entered into the computer for order processing. The next day, I received an e-mail stating that the bird was being shipped by FedEx. I couldn't believe it when FedEx was at my door just 2 days later for each bird! From NC all the way to Calgary, Alberta, Canada in just 2 days. The packing of each bird was extraordinary and each bird arrived safe and sound. I will not hesitate to buy more from Replacements.com. Also, the people taking orders on the phone are very courteous and friendly. Thank you so much."
D.G., El Dorado, AR
"Love this site"
K.M., Goddard, KS
"Dear Replacements, Just received another GREAT order from your company. It was in perfect condition, easy to order, and you had everything I was looking for! It was hassel free and very well organized and I really enjoy the updated letters received to my e-mail. Thanks for a great service."
J.G., San Rafael, CA
"I had a great experience with your customer service team today, and just wanted to let you know. Not only did your support system immediately recognize the number of the phone I was calling from, and an automated voice informed me of when my order shipped, but I did get connected with someone on your customer support team, and she was just lovely. I got my answer very quickly, and overall, it was just a great experience."
M.E., Alberta, Canada
"Love your site, have bought a number of pieces to complete/add to my good dishes."
J.G., Lees Summit, MO
"Just wanted to tell you how impressed I was with the packing of my order and the great condition of the plates that I ordered. Thank you so very much."
L.D.D., Eerie, PA
"Love this website!"
V.G., Woodbridge, VA
"I have ordered from you previously and been very pleased with your friendly, helpful, and professional service. I have been extreemly pleased with everything I have purchased."
T.W., Charlotte, NC
"Love your stuff, you pack it well too!"
J.D., New York, NY
"I received the four beautiful plates on Saturday afternoon. Thank you so much for your prompt service! I was so worried that I wouldn't be able to find this pattern again, as it was a gift for my best friend. I definitely will be contacting you again for more orders!"
J.H., Warwick, RI
"I've replaced pieces before from this site with great satisfaction."
T.S., Grand Rapids, MN
"I enjoy the Replacements web site as it is easy to use and provides me with the information I am looking for. I have submitted pattern "requests" twice to Replacements for a china pattern and a stainless pattern and you have met my expectations and found the patterns I am looking for. I have recommended your site to anyone I know who is looking for patterns they want to add pieces to. I have also purchased Christmas ornaments from the site and have never been disappointed. This is a great site."
J.A., Anderson, IN
"Wonderful site. Very friendly helpful staff. I love the fact that people that work there can bring their dogs. I enjoy checking that part out each time I visit!"
C.G., Monroe, NJ
"Thank you. I received the replacements and they are perfect! Your company has been a pleasure to work with and will not hesitate to purchase from you again or recommend you to others. When something wasn't right you guys cheerfully made it so."
P.V., McMinnville, OR
"All of my dealings with Replacements have been positive. Quality is great, the number and variety of items available is beyond belief and customer service whether on the phone or on the web has always been very professional and courteous. All in all, Replacements is a model company. If more companies were like Replacements, being a member of the buying public would be much more enjoyable. Thank you."
E.M., Red Lion, PA
"My order of Callaway soup bowls by Corning arrived in perfect condition in a short time for standard shipping. They were packed very well and I couldn't be more pleased. Great to do business with a company like yours.Thank you."
H.W., Carrollton, TX
"I appreciate the quick responses from everyone in your company. If every business had the quick follow up and outstanding customer service that your company has given, we would be only so lucky. Thank you again for the quick follow up. I will look forward to hopefully hearing good news of availability soon!"
J.M., Charleston, WV
"Thank you for your prompt attention. I have to say that your entire organization has been great to work with. The sales reps are always very helpful and attentive. In today's world that it uncommon. So, once again thank you and I watch your website everyday looking for new knife rests."
L.D., Lombard, IL
"I just wanted to let you know that on the 2 occasions that I have purchased items from your internet site, the experience has been very favorable. The site is easy to navigate. The items arrived quickly and were properly wrapped to prevent damage. These days customer service is getting to be a rare thing and I really appreciate it when I run across it. I look forward to doing more shopping in the future at Replacements."
J.D., Danbury, CT
"Very easy site to use! I love that there is an option to find pieces that are not in stock. This shows that this company truly cares about what I am looking for. That personal touch is a rare quality in any company, especially an online company. Replacements, Ltd just goes that step above when it really counts."
A.S., Glen Ellyn, IL
"I think this is the best site on the internet. I made the ugly mistake of putting very old sterling in the dishwasher! The rust stains near the blade of the knives were evident and I thought, "They're runied!" I was devastated. I looked on Replacements to see if I could find new knives. There were several sizes so I called to ask for help in figuring out what size I needed. I spoke to the nicest lady who suggested I have them professionally polished. I figured it was an exercise in futility but I decided to try it, what did I have to lose? I mailed them (that scared me enough!) and in two weeks, I received my knives back, so beautiful I was amazed! I still am. They are perfect and they were ruined! Replacements provides a valuable service and one that is unparallaled anywhere else. I am so grateful for the service they provide! I have my mom's knives back!"
R.R., Mayfield, KY
"I enjoy visiting the site, seeing all the wonderful items, reading the stories, and meeting the pets."
J.B., San Jose, CA
"Although I rarely need to use your newsletter, I truly enjoy reading it and browsing through the available items. You do a great job of caring for your customers and providing us with the information we need."
M.S., Miami, FL
"Many, many thanks for identifying my crystal pattern so quickly, and locating a replacement champagne flute for me. I am so happy to have my set whole again! Thank you so much."
R.C., Redfern, Australia
"I wish to thank you very much for the prompt and safe arrival here in Australia of my order of replacement Meito Nassau china (ordered 31/12/09). I particularly admire the excellent packaging – obviously the result of considerable experience in protecting delicate objects in the most economical and 'green' format. These pieces complete an eight-place setting (less cups and saucers) which I bought for a tiny price at an op-shop. I felt rather sad that what had once been a treasured possession – perhaps even a wedding gift in times gone by – had clearly been offloaded as unwanted by family members after someone's passing. This made me determined to give it another life with my family. For this reason, I was so pleased to find these pieces in your catalogue. I shall certainly remember you in future for those hard-to-find pieces."
R.L., Anthem, AZ
"I LOVE the new Search mechanism on your site. In fact, it's THE BEST I've ever seen on a website. Having worked on several web sites, I can appreciate the monumental time and effort this took. Great design and excellent service. Please dust off the halos of those who were responsible for doing this. I just had to let you know how much it's appreciated."
S.Z., Grand Rapids, MI
"I ordered some dishes from you late last week and they arrived today in perfect condition. Thanks for your incredibly prompt delivery. And thanks, too, for the stretchy packing paper--it's great for kid crafts."
K.F., Bloomington, MN
"Great site – your service and help have been incredible! Thanks for being there – you provide a great and unique service. I couldn't believe how fast and easy it was to verify that what you had, was what I was looking for. Completing the entire transaction was just as easy and I received my merchandise in less than a week! Thank you!"
C.R., Sumter, SC
"My wife and I have visited your store for one of your yard sales and were much impressed."
Z.F., Memphis, TX
S.A., Garden Grove, CA
"Your site is very easy to use. I went to several others looking for this pattern and your site was the easiest and most thorough and I would feel confident having my mom access with her limited computer skills. She would have a lot of fun browsing!"
J.B., Ontario, Canada
"Thank you very much for the safe shipment of my order. I live in Ontario Canada and received my order within 4 days. Everything was handled so well, right from the beginning when I placed my order until it was delivered safely to my door. I am very impressed and what a wonderfully hassle free way to complete my place settings that are no longer available."
More Pages of Letters From Our Customers!