Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
T.D., Ontario, Canada
"I love this site. When my son was getting married I couldn't find a few of the completer pieces to their dinnerware anywhere except at Replacements.com. Then when my next son was getting married, I gave them my grandmother's china and needed a couple of pieces that were missing and again, no one had them except Replacments.com. Now I am helping my neighbor who is in her 80's find her china pattern and within 12 hours of sending a request for help, I had an answer from Replacments.com. Any time I have needed to phone them, their staff have been friendly and courteous. shipping has been fast and everything is packed so well, everything arrives in perfect condition. Thank you to everyone at Replacements.com for all your help."
B.L., North Reading, MA
D.H., Oroville, CA
"It's easy to find your pattern."
D.P., Smyrna, GA
"THANKS! My shipment arrived today in perfect shape. I'm very pleased with the merchandise I have ordered from you so far and I look forward to doing business with you in the future. (like maybe next week) Thank-you again!"
T.M., Dansville, MI
"This a nice website, it is well organized, easy to use, and has helpful information."
E.R., Fort Lee, NJ
"I ordered before and was well satisfied."
J.B., Crozet, VA
"Thank you for the unbelievable quickness in filling my order. I can't believe how quickly the china arrived and how carefully they were packed. It was a pleasure dealing with you."
J.R., Webster, NY
"Thanks for your great site!"
M.J.W., Hendorsonville, TX
"I received my 2 plates today & they were packed well & arrived all in 1 piece! I will keep your company info. and would not hesitate to use in the future to increase the inventory of my mother-in-laws china."
J.M., Phoenix, AZ
"Awesome site. It's good to find a company that provides this type of service. I now actually have hopes of locating a couple of pieces of China I couldn't even find the pattern name of before. Very comprehensive web page."
B.L., Saskatchewan, Canada
"Today I received my 65 piece set of Lunt Sweetheart Rose and I just want to thank you so much for the beautiful condition it is in. Over the years I have done a fair bit of business with Replacements completing my china set, another silverware pattern and now this. Everything I have ever received has been Top quality and I commend you for carrying on a business that is customer orientated and gives great customer service and satisfaction. May you continue to bring the best to us and long may you be in business. Another MORE than satisfied customer."
S.P, Marietta, GA
"Wonderful site! Replacements is the only site where I can find my Mother's china from 60 years ago my obsolete dishware from 40 years ago !! "
K.V., Ontario, Canada
"You have a fantastic site!"
V.F., Kent, England
"Thank you so very much for replying to my e-mail, have placed my order to-day, the sizes you gave me were a great help, thank you for your really great and so easy to use site, have looked for quite a few years for replacements to my dinner/tea set, a wedding gift to us 50 years ago from a favorite aunt and uncle. Will pass on your excellent service to the rest of my family and friends."
M.W., Cape Coral, FL
"I have been completely satisfied with my orders to date."
N.W., Hamilton, OH
"I have used your services in the past, very reliable and reasonably priced."
V.R., Valparaiso, IN
"I really like Replacements!"
C.B., New Haven, CT
"GREAT SITE! Even if you don't know every particular of what you are looking for. The Replacements.com web site is very user friendly and well organized."
S.S., Greensboro, NC
M.P., Bozeman, MT
"Love your web site! It was a real life saver."
L.S., Silver Spring, MD
L.N., Kerrville, TX
"I just thought I'd take a moment to let you know I'm EXTREMELY satisfied with the replacement china and speedy service I received from your company. The week following my order, I was able to entertain all twelve guests with my china pattern, something I haven't been able to do before. I give you very high marks and will certainly let all my friends know where to go for replacements."
N.C., Springfield, PA
"Your staff has been great ,I am glad you could my pattern I had no idea I can get replacements & missing pieces, a great site."
L.L., Saskatchewan, Canada
S.M., Columbus, OH
"Love your site have registered my crystal, and china and sterling patterns for several years! Keep on keeping on please!!"
V.T., La Grange, TX
"Have used you as a resource for years to assist clients in finding patterns. Great site!"
R.O., Janesville, WI
"Our order arrived here today and all items in A-1 condition. Someone did a good job of packing. Thanks again for prompt service."
K.M., The Plains, VA
"I absolutely LOVED all of the pictures of the staff at Replacements with their dogs!!! I think it's wonderful that dogs are allowed at work. Good decision for a great company."
M.C., British Columbia, Canada
"I am so, so, so impressed with you! I recently ordered quite a bit of stuff from you and it all arrived super fast, beautifully packed, absolutely correct and just beautiful. I had originally made a mistake in the order and called to change it. Your staff member was so helpful and polite and professional - a real credit to your organization. Our little story is that nearly 20 years ago - when we didn't have much money - we bought four of the Johnson Brothers "Marie" pattern plates in London, UK. We loved them, but over the years they chipped and one broke and I was so sad because I never thought I'd find the pattern again. Then I looked on your website and there they were! I can't tell you how much it means to now have the whole set! Thank you, thank you!"
A.S., Surry, ME
"Very nice website. Very easy to use."
S.W., Loganville, GA
"Have been a customer for many years and appreciate the very fine & professional service you give to your customers."
M.W., Naperville, IL
"I am a very satisfied customer. Over the past few years I have purchased several items including a dish pattern I had from many years ago. When the dishes came I was so happy. It just brought back many wonderful memories. I still use these every day. I was so happy to have found them."
W.B., Fredericksburg, VA
"Have visited your outstanding facility several times, made purchases there and had items shipped USPS. Have been pleased with all purchases."
D.S., Sun Lakes, AZ
"Web site very easy to use"
S.S., Oak Island, NC
"Thoroughly enjoy your website, it's helped me identify pieces of china and crystal that have been handed down to me."
L.N., Alberta, Canada
"I ordered 2 china birds within 2 days of each other. I got an e-mail from you for each bird that it was entered into the computer for order processing. The next day, I received an e-mail stating that the bird was being shipped by FedEx. I couldn't believe it when FedEx was at my door just 2 days later for each bird! From NC all the way to Calgary, Alberta, Canada in just 2 days. The packing of each bird was extraordinary and each bird arrived safe and sound. I will not hesitate to buy more from Replacements.com. Also, the people taking orders on the phone are very courteous and friendly. Thank you so much."
D.G., El Dorado, AR
"Love this site"
K.M., Goddard, KS
"Dear Replacements, Just received another GREAT order from your company. It was in perfect condition, easy to order, and you had everything I was looking for! It was hassel free and very well organized and I really enjoy the updated letters received to my e-mail. Thanks for a great service."
J.G., San Rafael, CA
"I had a great experience with your customer service team today, and just wanted to let you know. Not only did your support system immediately recognize the number of the phone I was calling from, and an automated voice informed me of when my order shipped, but I did get connected with someone on your customer support team, and she was just lovely. I got my answer very quickly, and overall, it was just a great experience."
M.E., Alberta, Canada
"Love your site, have bought a number of pieces to complete/add to my good dishes."
More Pages of Letters From Our Customers!