Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.B., Queensland, Australia
"I recently dropped a Portmeirion piece that had a great deal of sentimental value. Imagine my delight to find that you had that same piece in stock! I ordered it from you and from the date of order to the date I received it the time elapsed was only one week. The piece arrived today in perfect order, extremely well packed and I couldn't be happier. Thanks so much for the fantastic service, I'll certainly use Replacements again."
B.H., Canal Fulton, OH
"LOVE YOUR SITE--WONDERFUL SELECTION--and I always know that what I buy will be in perfect condition."
P.S., Long Island, NY
"I love your site."
L.G., Novato, CA
"Great web site!"
C.W., North Palm Beach, FL
"Love this website!"
K.W., Odessa, TX
"Thank you for your company's kindness and quick attention with the order last weekend. Due to Replacements' consideration you have me as a client and advocate for good. The free magazine subscription, due to the order amount, is also appreciated. Once I have 'fun money' again, you'll receive another order if the pieces are still in stock."
E.D., Oshkosh, WI
"Thank you for the smooth transaction for my replacement dishes. The new ones are what was just what I wanted. I will use your service when needed. I have praised your company to many people. I hope they contact you for their replacements. Thank you again for such fine service."
M.S., Wyncote, PA
"I made a purchase many years ago before the internet and the dishes you sent were perfect. I'm still enjoying the complete set after almost 30 years. Now I'm back to add to a set of China that was given to me by my aunt, after her death. I'm sure I will be just as pleased as I was back then. Thanks so much!"
R.S., Plymouth, MA
"Great web site"
D.M., U.S. Army
"I'm so happy to have found this pattern on your site. I am now looking to expand my grandmother's set. You guys are awesome!!"
V.P., Erie, PA
"Happy with past purchases. Enjoy browsing website."
A.T., Macedon, Australia
"My order arrived yesterday much sooner than I had anticipated. The contents are in perfect condition and I have to say that I am most impressed with your operation and service. Many thanks."
L.M., Williamsburg, VA
"Great site-been looking for a long time for our pattern."
M.H., Simpsonville, SC
"I always enjoy your emails. It reminds me to get ready for the next holiday or event. Thanks."
P.D., Lancaster, PA
"Have visited your store/plant - thank goodness you're there for us!"
S.H., Choctaw, MS
"I have loved every piece I have ever purchased through Replacements. Thanks!"
M.N., Athens, GA
"We love replacements. We've bought lots."
L.D., Dublin, TX
"I have ordered some items from you in the past and have always been very pleased with your prompt service and the condition my items arrive in. Never any damage through shipping."
M.S., Spring, TX
"Great site and great luck finding replacement pieces of many patterns of china ware. Some of which were more than 70 years old....I have passed this web site onto many friends and family....."
D.J., North Royalton, OH
"This is an awesome site! My china and crystal are 42 years old and I am finally able to purchase replacements."
J.F., Toronto, Ontario
"Oh My God!!!! Thank you So Much ...I love you. You've all made my life really fantastic...I broke 4 glasses that belonged to an Aunt of mine. I was helping clean her china cabinet and the shelf tipped and they were gone... She had originally purchased in 1939 ...now I can replace them !!!!"
M.S., Cabot, AR
"This is a TERRIFIC website. Replacements.com, is always so friendly and accommodating when I either write or call. Such friendly helpful people on the other end of the phone. I rate your site one of the BEST."
K.F., Gadsden, AL
"This is a wonderful service, I hope you can find everything I'm looking for! Thank you, this service is greatly appreciated!"
P.M., Seattle, WA
"Love your store!"
P.Z., Ocean Springs, MS
"Great having a company like yours to go to for replacement of our treasured pieces of china/silver/etc."
T.D., Ontario, Canada
"I love this site. When my son was getting married I couldn't find a few of the completer pieces to their dinnerware anywhere except at Replacements.com. Then when my next son was getting married, I gave them my grandmother's china and needed a couple of pieces that were missing and again, no one had them except Replacments.com. Now I am helping my neighbor who is in her 80's find her china pattern and within 12 hours of sending a request for help, I had an answer from Replacments.com. Any time I have needed to phone them, their staff have been friendly and courteous. shipping has been fast and everything is packed so well, everything arrives in perfect condition. Thank you to everyone at Replacements.com for all your help."
B.L., North Reading, MA
D.H., Oroville, CA
"It's easy to find your pattern."
D.P., Smyrna, GA
"THANKS! My shipment arrived today in perfect shape. I'm very pleased with the merchandise I have ordered from you so far and I look forward to doing business with you in the future. (like maybe next week) Thank-you again!"
T.M., Dansville, MI
"This a nice website, it is well organized, easy to use, and has helpful information."
E.R., Fort Lee, NJ
"I ordered before and was well satisfied."
J.B., Crozet, VA
"Thank you for the unbelievable quickness in filling my order. I can't believe how quickly the china arrived and how carefully they were packed. It was a pleasure dealing with you."
J.R., Webster, NY
"Thanks for your great site!"
M.J.W., Hendorsonville, TX
"I received my 2 plates today & they were packed well & arrived all in 1 piece! I will keep your company info. and would not hesitate to use in the future to increase the inventory of my mother-in-laws china."
J.M., Phoenix, AZ
"Awesome site. It's good to find a company that provides this type of service. I now actually have hopes of locating a couple of pieces of China I couldn't even find the pattern name of before. Very comprehensive web page."
B.L., Saskatchewan, Canada
"Today I received my 65 piece set of Lunt Sweetheart Rose and I just want to thank you so much for the beautiful condition it is in. Over the years I have done a fair bit of business with Replacements completing my china set, another silverware pattern and now this. Everything I have ever received has been Top quality and I commend you for carrying on a business that is customer orientated and gives great customer service and satisfaction. May you continue to bring the best to us and long may you be in business. Another MORE than satisfied customer."
S.P, Marietta, GA
"Wonderful site! Replacements is the only site where I can find my Mother's china from 60 years ago my obsolete dishware from 40 years ago !! "
K.V., Ontario, Canada
"You have a fantastic site!"
V.F., Kent, England
"Thank you so very much for replying to my e-mail, have placed my order to-day, the sizes you gave me were a great help, thank you for your really great and so easy to use site, have looked for quite a few years for replacements to my dinner/tea set, a wedding gift to us 50 years ago from a favorite aunt and uncle. Will pass on your excellent service to the rest of my family and friends."
M.W., Cape Coral, FL
"I have been completely satisfied with my orders to date."
More Pages of Letters From Our Customers!