Replacements, Ltd.

(page 168)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

M.J.W., Hendorsonville, TX

"I received my 2 plates today & they were packed well & arrived all in 1 piece! I will keep your company info. and would not hesitate to use in the future to increase the inventory of my mother-in-laws china."

J.M., Phoenix, AZ

"Awesome site. It's good to find a company that provides this type of service. I now actually have hopes of locating a couple of pieces of China I couldn't even find the pattern name of before. Very comprehensive web page."

B.L., Saskatchewan, Canada

"Today I received my 65 piece set of Lunt Sweetheart Rose and I just want to thank you so much for the beautiful condition it is in. Over the years I have done a fair bit of business with Replacements completing my china set, another silverware pattern and now this. Everything I have ever received has been Top quality and I commend you for carrying on a business that is customer orientated and gives great customer service and satisfaction. May you continue to bring the best to us and long may you be in business. Another MORE than satisfied customer."

S.P, Marietta, GA

"Wonderful site! Replacements is the only site where I can find my Mother's china from 60 years ago my obsolete dishware from 40 years ago !! "

K.V., Ontario, Canada

"You have a fantastic site!"

V.F., Kent, England

"Thank you so very much for replying to my e-mail, have placed my order to-day, the sizes you gave me were a great help, thank you for your really great and so easy to use site, have looked for quite a few years for replacements to my dinner/tea set, a wedding gift to us 50 years ago from a favorite aunt and uncle. Will pass on your excellent service to the rest of my family and friends."

M.W., Cape Coral, FL

"I have been completely satisfied with my orders to date."

N.W., Hamilton, OH

"I have used your services in the past, very reliable and reasonably priced."

V.R., Valparaiso, IN

"I really like Replacements!"

C.B., New Haven, CT

"GREAT SITE! Even if you don't know every particular of what you are looking for. The web site is very user friendly and well organized."

S.S., Greensboro, NC

"Great website!"

M.P., Bozeman, MT

"Love your web site! It was a real life saver."

L.S., Silver Spring, MD

"Great website"

L.N., Kerrville, TX

"I just thought I'd take a moment to let you know I'm EXTREMELY satisfied with the replacement china and speedy service I received from your company. The week following my order, I was able to entertain all twelve guests with my china pattern, something I haven't been able to do before. I give you very high marks and will certainly let all my friends know where to go for replacements."

N.C., Springfield, PA

"Your staff has been great ,I am glad you could my pattern I had no idea I can get replacements & missing pieces, a great site."

L.L., Saskatchewan, Canada

"Great site"

S.M., Columbus, OH

"Love your site have registered my crystal, and china and sterling patterns for several years! Keep on keeping on please!!"

V.T., La Grange, TX

"Have used you as a resource for years to assist clients in finding patterns. Great site!"

R.O., Janesville, WI

"Our order arrived here today and all items in A-1 condition. Someone did a good job of packing. Thanks again for prompt service."

K.M., The Plains, VA

"I absolutely LOVED all of the pictures of the staff at Replacements with their dogs!!! I think it's wonderful that dogs are allowed at work. Good decision for a great company."

M.C., British Columbia, Canada

"I am so, so, so impressed with you! I recently ordered quite a bit of stuff from you and it all arrived super fast, beautifully packed, absolutely correct and just beautiful. I had originally made a mistake in the order and called to change it. Your staff member was so helpful and polite and professional - a real credit to your organization. Our little story is that nearly 20 years ago - when we didn't have much money - we bought four of the Johnson Brothers "Marie" pattern plates in London, UK. We loved them, but over the years they chipped and one broke and I was so sad because I never thought I'd find the pattern again. Then I looked on your website and there they were! I can't tell you how much it means to now have the whole set! Thank you, thank you!"

A.S., Surry, ME

"Very nice website. Very easy to use."

S.W., Loganville, GA

"Have been a customer for many years and appreciate the very fine & professional service you give to your customers."

M.W., Naperville, IL

"I am a very satisfied customer. Over the past few years I have purchased several items including a dish pattern I had from many years ago. When the dishes came I was so happy. It just brought back many wonderful memories. I still use these every day. I was so happy to have found them."

W.B., Fredericksburg, VA

"Have visited your outstanding facility several times, made purchases there and had items shipped USPS. Have been pleased with all purchases."

D.S., Sun Lakes, AZ

"Web site very easy to use"

S.S., Oak Island, NC

"Thoroughly enjoy your website, it's helped me identify pieces of china and crystal that have been handed down to me."

L.N., Alberta, Canada

"I ordered 2 china birds within 2 days of each other. I got an e-mail from you for each bird that it was entered into the computer for order processing. The next day, I received an e-mail stating that the bird was being shipped by FedEx. I couldn't believe it when FedEx was at my door just 2 days later for each bird! From NC all the way to Calgary, Alberta, Canada in just 2 days. The packing of each bird was extraordinary and each bird arrived safe and sound. I will not hesitate to buy more from Also, the people taking orders on the phone are very courteous and friendly. Thank you so much."

D.G., El Dorado, AR

"Love this site"

K.M., Goddard, KS

"Dear Replacements, Just received another GREAT order from your company. It was in perfect condition, easy to order, and you had everything I was looking for! It was hassel free and very well organized and I really enjoy the updated letters received to my e-mail. Thanks for a great service."

J.G., San Rafael, CA

"I had a great experience with your customer service team today, and just wanted to let you know. Not only did your support system immediately recognize the number of the phone I was calling from, and an automated voice informed me of when my order shipped, but I did get connected with someone on your customer support team, and she was just lovely. I got my answer very quickly, and overall, it was just a great experience."

M.E., Alberta, Canada

"Love your site, have bought a number of pieces to complete/add to my good dishes."

J.G., Lees Summit, MO

"Just wanted to tell you how impressed I was with the packing of my order and the great condition of the plates that I ordered. Thank you so very much."

L.D.D., Eerie, PA

"Love this website!"

V.G., Woodbridge, VA

"I have ordered from you previously and been very pleased with your friendly, helpful, and professional service. I have been extreemly pleased with everything I have purchased."

T.W., Charlotte, NC

"Love your stuff, you pack it well too!"

J.D., New York, NY

"I received the four beautiful plates on Saturday afternoon. Thank you so much for your prompt service! I was so worried that I wouldn't be able to find this pattern again, as it was a gift for my best friend. I definitely will be contacting you again for more orders!"

J.H., Warwick, RI

"I've replaced pieces before from this site with great satisfaction."

T.S., Grand Rapids, MN

"I enjoy the Replacements web site as it is easy to use and provides me with the information I am looking for. I have submitted pattern "requests" twice to Replacements for a china pattern and a stainless pattern and you have met my expectations and found the patterns I am looking for. I have recommended your site to anyone I know who is looking for patterns they want to add pieces to. I have also purchased Christmas ornaments from the site and have never been disappointed. This is a great site."

J.A., Anderson, IN

"Wonderful site. Very friendly helpful staff. I love the fact that people that work there can bring their dogs. I enjoy checking that part out each time I visit!"

More Pages of Letters From Our Customers!

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