Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.C., Peebles, United Kingdom
C.R., San Antonio, TX
"Overwhelmed at service and professionalism"
J.S., Rossford, OH
"I just want to thank you for my replacement dishes that arrived today! The originals were a gift to my Mother from "Ladies Home Journal" back in Oct. of 1948 when our family was featured in one of the articles. (Actually, one of the pictures in the article shows her using these dishes.)She loved these dishes and only used them for very special occasions. I inherited them but through the years, the dinner plates got broken and we had to use odd dishes for the children. Now everyone will have a plate along with the entire set that holds so many memories. Thank goodness for your company and your desire to preserve these treasures. I have been waiting for 10 years for these dinner plates to show up and you were faithful in letting me know what you had. Thank you again so much and please continue the good work."
R.P., Rexburg, ID
"Received my order. WOW! The replacement looked brand new and was in better condition than the one I lost. Well done."
C.W., Davison, MI
"I'm so excited. I came across this site while searching for a bean bag chair pattern. This china was my mothers. She had 8 place settings and some where missing. I feel so happy and I know my mom would be too. I use the set at Thanksgiving."
D.C., Indianapolis, IN
"This is a great site to hunt for replacements. I highly recommend searching on replacements.com to replace missing or broken pieces to your valuable collection set."
P.J., Yorba Linda, CA
"The best site for finding hard to find china"
C.T., Bozeman, MT
"My replacement dinner plate arrived today&.Such packaging! Paper wrap, perforated wrap, large packing peanuts...That plate didn't have a prayer of moving in its box! I wish every company that ships items would learn from your example. Thank you for such prompt, reliable service. If I break another plate, I'll be sure to contact you for a replacement."
A.H., Middleburg, FL
"Love your website. Very helpful. I refer to it a lot."
S.B., San Jose, Costa Rica
"I use your site often and find it invaluable. I am very impressed with your website's both layout and depth of content. The ability to see at a glance all the different patterns is SO time saving and otherwise helpful."
N.T., West Haven, CT
C.R., Lawrence, KS
"I love the way your site is built. Easy to maneuver now! Great job!"
V.D., Boonton, NJ
A.B., Las Vegas, NV
"Thank you for sending your list of wonderful animals and owners! I am impressed that your company has compassion and love for our little and big friends who give us back their love unconditionally! Now I know I am working with the right company when I need replacements for my china! May God Bless you all for your love of our innocent friends!"
R.W., Roscoe, IL
"Website is easy to use. I am amazed I found these dishes!"
K.M., San Pedro, CA
"Replacements truly is one of a kind. The information I have learned about the history of the silver, china or glass ware, couldn't be found in one place.. Until your company offered so much information. And then of course, the actual products.. It's simply amazing!"
D.F, Pensacola, FL
"Great website - easy to use!"
C.W., Corona Del Mar, CA
H.B., Chalfent, CA
"Love how easy it is to find my pattern on your site!"
C.I., Greeley, CO
"It's been great doing business with you! I recommend your website to my friends all the time."
G.L., Hernando, FL
"Have used your company for years!! Love it!!"
M.E., Woodbridge, VA
"I love this site, finding stuff I never knew was sold in my pattern"
B.H., Leakwood, KS
"I love your company"
K.L., Carmel, NY
"Very nice site was able to find what I wanted easily"
M.H., Stillwater, NY
"Great service; love having this at my fingertips"
S.S, Bailey, CO
"Your website is an incredible service to the public!"
G.H., Alexandria, TN
"Loved the 2 bells I ordered from you this Christmas for my mother"
C.M., Springfield, OR
"Love this site used you before and you always had what I needed"
S.N., Winston Salem, NC
"You are the greatest resource ever!"
R.C., New South Wales, Australia
"Many thanks for the information below. I am very pleased to be able to purchase the plate, which was broken by my Grandchildren on Christmas Day. The original plate was part of the set, you have saved the day for me to be able to make the set complete again. Keep up the good work and continue to make people like me very happy. Happy New Year to everyone there."
S.H., San Francisco, CA
"I love your website!"
T.H., Livermore, CA
"Your company has excellent customer service before and after the sale."
D.L., Bakersfield, CA
"Love this site and your customer service staff!"
T.L., Selden, NY
"Terrific site, excellent service"
L.H., Dardanelle, AR
"The China Bowl I ordered came before Christmas, it was packed in an excellent manner, it was a wonderful sight to see my Daughter-in-Law open it at Christmas, she was so happy. Thank you for the timely manner in which it was sent."
Y.J., United Kingdom
"Thank you so much for the speedy safe delivery of my parcel. I am really impressed and delighted it came in time. Thank you so much. I will certainly be ordering more pieces from you in the future."
C.A., Rancho Cordova, CA
"Great site. It was very easy for me to find my patterns in china, flatware, and glassware. And when I originally did not know the name of my flatware pattern, I scanned a piece and emailed it to Replacements which promptly responded with not only the name of the pattern but all the information about all the pieces in that pattern. Thank you very much."
M.M., Cincinnati, OH
"Love your site.. have purchased items with success."
C.L., Hackensack, NJ
"Great site and great idea, items are impossible to replace"
K.H., Sicklerville, NJ
More Pages of Letters From Our Customers!