Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.M., Brookline, MA
"Many thanks - my order just arrived in perfect condition. I'm so grateful you were able to replace these missing items, and also for the valuable information with it. I have also given your name, etc. to a friend who will be contacting you in the spring for her missing pieces. Again, many thanks for making this all so easy."
C.B., Washington, DC
"Over the years, Replacements, Ltd. has found and sent me many pieces of fine American and European china, for which I have been very grateful. I recently asked about an everyday, discontinued pattern from (another company), but I had forgotten its name. Although I had sent photos to (this company) they could not identify the pattern and said they kept no records of "basic china" after three years. So of course I e-mailed Replacements, Ltd. You responded quickly, providing the name, "Basketweave," with available pieces. I am, once again, impressed and delighted! Although dinner and breakfast plates were not on that list, I am confident that they will appear. Your staff is invariably polite and helpful on the phone; your lists of china in patterns I have ordered are wonderful Thank you, one and all, for your assistance and professionalism. Doing business with Replacements, Ltd., is a pleasure."
J.P., Portanld, OR
"I received my "American Beauty" by Stetson 22K Gold order yesterday afternoon;;;; I am so happy ; I could just burst. Thank you so much. I have two more orders that are in the works and I am waiting anxiously for that arrival.thanks for being there."
D.C., Ontario, Canada
"Just a note to say 'Thank you' to someone! The replacement order arrived in good condition and I had to say "Thank you". Your kind help in sending a replacement without complications is most appreciated and I will certainly tell all of my friends."
M.M., Westminster, CA
"Thank you for my order. I am so impressed with the Sterling Teaspoons, they look like new. What do you do to them to make them so perfect? I compared them to my existing silverware and they are so beautiful. Of course I have had my silverware for 48 years and use it for special occasions, but I was truly impressed. Thank you."
C.J., New South Wales, Australia
"We received our order from U.S.A. to Australia in 4 days superbly packed and in pristine order. We have searched for over 8 years to locate these peices to complete our dinner service and are extremely happy with the service you provide and the fact we have found you. We will tell all of our friends and share this great find. Please convey our thanks to Bob Page."
T.G, Toronto, Canada
"You guys are amazing. From the moment I called to place my order to the time I called to make a correction to the minute I received my plates, the service I received was outstanding. My order arrived perfectly and quickly...wow was it quick. You get 2 gold stars. Thank you so much."
P.G., Antioch, CA
"I received the order and it was in great shape. Thanks, my wife just loved it."
H.J., New Martinsville, WV
"Hi: Just wanted to thank you for the fast shipment of the plates my on order arrived in great shape thanks again will probley be ordering more things later."
R.W., Quebec, Canada
"Thank you for coming through so quickly and efficiently. You are very professional and it has been a pleasure doing business with you. The service was ultra quick and everything arrived well packed and protected. I have already highly recommended you to some friends of mine. Thanks again and Happy New Year"
K.G., Keller, TX
"Just received my order. Thank you so much for the prompt service. The shipment was perfectly packaged and I'm well pleased with the delivery and being able to order pieces for a set of china that's 50 years old."
J.M., Arlington, VA
"I just wanted to pass on a few kudos to your staff. I recently visted your facility and was helped by a very charming lady. I was able to see the pieces that I had received quotes on and purchased them. I also want to express my appreciation for the manufacturing of some additional pieces that were not part of the original set - great idea. Your service was exceptional - I recieved the manufactured pieces in the time span that was agreed upon. Thank you. I hope that your staff enjoys a very happy holiday season."
A.W., Las Vegas, NV
"Thank you, thank you and thank you again! My order arrived in perfect condition. There is no way to express how much this means to me. This was my Mother's pattern and she loved it dearly! It brings back such fond memories of many holidays and special occasions when she would lovingly bring out her prized china for us all to enjoy. Hope all of you at Replacements, Ltd. have a wonderful Holiday Season! Warmest Regards"
J.L., Ontario, Canada
"Thank you so much for your timely reply. Might I add that I was very impressed with your website -- it is one of the most "user-friendly" and best organized sites I have had the occasion to visit. My hearty congratulations to your Web Master/Designer for a job well done!"
B.L., Margate, FL
"I want to 'Thank You' so very much for having a company such as you have. I received the set of dishes that I need replacements for in 1958, and of course over the years one piece or another had been chipped or broken. I kept the remainder of the set for sentimental purposes, and then while searching the web came upon your company. I am so happy that I now can replace the pieces that are missing to make it a full set again, and to be able to pass the set down to my daughter."
M.L., Camberly Surry, UK
"I have searched halfway round the world to try and find a replacement tea pot for my wife. She was given the Royal Winton breakfast set as a christening present (more years ago than she would want me to tell) and one of our kids broke it playing football in the front room (as they do!) She has been looking for years for a replacement. I thought it would be nice if I tried to find one as a Christmas present for her, I spent weeks looking on line, then someone suggested I try you. Jeez Louise you actually had one in stock !!!!!! Spoke to one of your Internet Services Associates who was so helpful, she said she would call me back, and do you know what? She did. When she confirmed that you could despatch it and that it would reach me before Christmas, such was my emotional state that I immediately proposed marriage to her. I am STILL waiting for a reply........................huh WOMEN ! They can be so fickle ! Seriously though, thank you SO much best regards and happy Christmas to you all."
J.H., Ban Am-phur, Thailand
"I can't believe that I actually read this entire newsletter. Someone must have had a great time composing it! Replacements, Ltd is truly one of the great American Institutions."
J.H., Kings Mountain, NC
"I Received My Order Today. Thank You For The Marvelous Packing Job You Did. It Is Such A Treat To Get The Beautiful Creamer And Sugar Bowl In My China Pattern, Which I Haven'T Been Able To Buy In Open Stock For Years Now."
E.C., Rocky Mount, VI
"Just received my order . . . love the ornament, but that clock is just beautiful--breath-taking!!! THANKS so much!"
E.B., Schilde, Belgium
"The order was delivered yesterday. It was in perfect condition so my wife and I are very pleased. If we need other replacements in the future, we certainley will contact Replacements again. We will also advise our friends and relatives to contact you when they need replacements. Thank you again."
J.S., London, United Kingdom
"The FedEx van has just arrived and brought my two Cristal d'Arques claret glasses, so carefully and beautifully packed, and I am over the moon as I thought I would never manage to complete the broken set. Thank you so very very much for your prompt and helpful attention - I'll know where to come in future."
P.V., Healdsburg, CA
"Thank you so much! I really appreciate the great customer service. Now I can keep ordering pieces for her and I will know I have the right pattern!"
N.D., Battle Creek, MI
"Hello, Just wanted to say I received my order. I had broken two of my cups to my china set when I moved a long time ago. I always felt bad and now I was so happy to find your website and to finally replace my cups. My order arrived yesterday and they were perfect. Thanks for your good service."
S.A., Agoura Hills, CA
"Thanks! We received our fork and spoon back so quickly and I am truly amazed how beautiful they both are. You could never tell they were eaten by the disposal."
J.W., Golden, CO
"Hello, I placed an order online today, then changed my mind as to what I needed. My call to customer service was amazingly quick and simple! If the call took more than 1 minute from the time I picked up the phone, to being complete, I would be surprised. Thank you for having such an easy system, along with friendly, courteous service staff. As easy as this was, I should break plates more often!"
M.D., Verona, NJ
"My order just arrived a few minutes ago.WHAT SERVICE, and it's just perfect! Money well spent, and I am so grateful to you."
L.W., Burbank, Australia
"Just thought I would let you know that I received the teapot today. I am very pleased with this transaction and very happy with postage costs and the quick delivery. I will definitely refer you on to other persons interested in any other replacement china. Thank you so much, it was a pleasure doing business with you."
P.A., Virginia Beach, VA
"I would like to thank you for the very prompt delivery. I was so surprised to receive it that quickly. The packaging was very professional and secure. As always, I am very pleased that I used Replacements.com. Thank you"
L.S., Hickory, NC
"I just wanted to take a few minutes of your time & say THANKS! I don't get to visit your store as often as I would like, but your newsletters & the fact that your keep your website so updated is wonderful! I especially love the fact that you are a "pet-friendly" work environment. So few employers take the time to realize that to some of us, Kids have 4 legs and are furry, sometimes talk funny, but love us as much as we love them! Have a Great Day!"
A.O., Bournemouth, England
"This is to thank you so much for the safe delivery of the Royal Doulton champagne flutes. We were so pleased to be able to replace the one that had been broken. We will certainly endorse your company. We have been greatly impressed by the speedy and courteous service."
D.R., Ontario, Canada
"I just wanted you to know that I received my order and everything looks lovely. Thank you for the speedy delivery and excellent customer service."
C.C., British Columbia, Canada
"Just wanted to say thanks for making this purchase so easy. I had never ordered anything from the U.S. to be shipped here and was somewhat reluctant. However, you have totally made the experience positive from the moment your agent took my order. My order was received just four days after shipping! Well done, and I will certainly recommend your business to others."
M.M., Little Rock, AR
"I just wanted to thank you for getting me the Golden Reflection china plates that I ordered. I was concerned about the condition that they would be in due to the "slightly noticeable imperfection" description, but they look great!! I am really pleased with your service, they arrived when you said they would and I plan on using them this Thanksgiving. Thanks again!!"
M.G-J., Calgary, CA
"Thank you for your fantastic service. The items arrived in perfect condition and faster than I would have expected. I am very impressed and pleased. I found it so frustrating to see if any stores would order items for me. They didn't seem to be interested in doing this kind of business. In looking for my pattern pieces I discovered that I could get additional pieces to a pattern that no longer is being made. I am thrilled to be able to get additional pieces to this pattern. Thank you for your wonderful service. I will definitely be placing more orders in the very near future. I will also recommend your business to any of my acquaintances."
B.W., Richmond, VA
"The shipment arrived before I even had a chance to check my emails!.. Thank you for your good service. It is a pleasure working with a fine business. Looking forward to visiting your beautiful store this Winter. Thank You"
E.W., Acushnet, MA
"Thank you for all your assistance. I am so excited to have replaced a piece of a missing heirloom that I inherited when my mother passed away. This is valuable to me. Once again thanks."
Z.O., Magnolia, TX
"I received the plates today which I ordered from you. Thanks so much for your help in finding them. If you find any more of the plates, please let me know. Thanks Again !!!!!!!!!!!!!!!!!!!"
R.S., Tecumseh, OK
"I wanted to thank all of you for taking such care with my orders. I received my crystal today and it is already washed and put in the china hutch. Thanks to all of you for doing such a wonderful job. I will be back to order more crystal and china. Thanks Again"
A.A., Valley Home, CA
"Thank you! My silver tea set arrived Monday 10/23 as promised. It is exactly what I had expected, and in wonderful condition. I am so impressed with the quality of the tea set, and the service provided by (your sales associate) and the others who filled my order, that I shall place a new order later this afternoon. Thank you for your help in making today's event special for my co-workers and me. The gleaming set is the perfect finishing touch! Best wishes"
S.M., Bangor, MI
"I just wanted to let you know that I am very please with it (a gravy boat ordered by this customer) and to ask that you please let me know if you get another in perfect condition. This one is going to be a real pleasure to all of my family and we will enjoy using this holiday season. Also please let whoever does your newsletter know that I really enjoy it. I especially enjoy the articles about the museum pieces. I hope that I will get the chance to stop in and see them in person someday but I feel like I have already been there just from reading those articles and the ones on the history of the various companies and patterns."
More Pages of Letters From Our Customers!