Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
T. D., Lynnwood, WA
"Hi, I got the gift certificate in the mail this evening. Thanks and just wanted you to know I love your company and all it has to offer. The gift certificate was a bonus from work instead of cash because they know I enjoy your web site. Thanks again"
L.S., Lake Mary, FL
"Thank you for my order that was delivered to me today. Great service, helpful and friendly staff. My favorite special order piece was the small bell, a beautiful surprise!"
J.T., Chichester, United Kingdom
"I am delighted to tell you that our Spode vegetable dish arrived this morning and was in perfect condition. May I congratulate you on the superb packing. We did wonder why the outside of the box did not indicate a warning "With care - fragile china" but on opening I saw this would be superfluous !! Again, many thanks"
T.C., Honolulu, HI
"Thank you. The package arrived yesterday. I appreciate the prompt professional and efficient manner in which my order has been handled."
D.J., Calgary, AB, Canada
"Dear Mr. Page, A week ago I found through your website a Fitz and floyd discontinued dinner plate that I have bought over 20 years ago. I live in Canada, and in less then a week I received my order of 6 plates, it arrived promptly, safely and in excellent shape. I am writing to you to express my appreciation for your outstanding service that helped me ensure that my wonderful table set will always be complete. Kudus to you and your great staff for your fantastic service."
C.L., Phoenix, AZ
"I recently discovered your web site by accident. I found my mother's "everyday dinnerware" from my childhood. It's called California Provincial by Metlox but my family has always referred to the dinnerware as Mom's "rooster plates". I told my Mother about your web site and she asked me to look for the sugar bowl that my father had dropped and broke way back in the 1950's. My mother has wanted to replace that sugar bowl forever (and she still had the lid). I looked through the lengthy listing of the available pieces and found the very same sugar bowl and ordered it without the lid. The package arrived a few weeks ago and I decided to give the sugar bowl to my mother on her birthday. She was thrilled to pieces! She has even decided to display her "rooster" serving pieces (sugar bowl, creamer, several pitchers, matchbox, ashtray) on window shelves in her kitchen in her new dream home. Your packaging department should be commended for the excellent packaging they do. The sugar bowl arrived safe and sound!"
S.H., Baltimore, MD
"I recently ordered 8 soup bowls of the Pfaltzgraff Heritage Pattern from your company. I want you to know how pleased I was with the promptness of the order and the quality of the merchandise. Your attention to my order made my dinner party a success. Your company contacted me by e-mail once to confirm the order and two days later to advise me that it was being shipped. That's very impressive customer service. I've already told my friends how very satisfied I was in working with you and I will keep your company information on file for future reference. Thank you again."
K.P., South Elgin, IL
"Bob, I'd like to take this opportunity to tell you how impressed I am with Replacements, LTD. Your website is very user friendly and your email confirmations just enhanced my experience with you. Thank you. It is seldom that a company leaves the wonderful impression that yours did for me."
J.B., Louisville, KY
"To all those that helped me: Thanks so much for the outstanding service and quality of the Lenox China (Pattern: Windsong). I was concerned when I purchased such a large order that one or two pieces might be questionable. Each is perfect. I was also concerned when one of the boxes was somewhat compressed, but no worries. Your packaging was outstanding and again, no defects or damage what-so-ever. This was a very pleasant experience and my wife was very surprised with her birthday present. I actually visited your (older) facility some 10 years ago when we were living in Charlotte, and thought then that someday, I'll have to come back to complete our china pattern we picked out some 23 years ago. It took a while but mission accomplished! Thanks for a great experience."
G.T., Glen Allen, VA
"This is just a big thank you for being such a great company! I just received my second shipment this year. For some time I have wanted to complete my china, crystal and silver. The china is discontinued, the crystal is a make to order with Waterford and the silver is just hard to find these days in regular retail stores in the area. You have made it so very easy to take care of this, and all in one convenient place. More importantly, your service is beyond reproach. Ordering is a breeze and then product consistantly arrives quickly and in the very best condition possible. It’s a real pleasure walking past the china cabinet or looking in the silver chest now!"
P.K., Sheboygan, WI
"Thank you. I received the order February 7, 2005 and I am 100% pleased. I am planning to order some more flatware pieces and some An. Hocking Wexford crystal in the near future."
C.M., Upper Marlboro, MD
"Hi! I just received 2 boxes with 2 soup bowls each. Fitz & Floyd, Total Color Cinnabar Round.I wanted to tell you it's a good thing you pack so well. On the wide-rimmed bowls, the end of the box had been torn off and was totally gone. The soup bowls inside were still safe in their packaging. Those cardboard frames you use to hold the bowls made the difference, since the box no longer had any stability at all. Thanks. I appreciate that."
C.L., Glendale, AZ
"I received my order last week and everything arrived just fine. Each piece was wonderfully wrapped and protected. Everything ordered arrived and nothing was damaged. Thank you for your service."
L.N., Fishers, IN
"I'm sorry to fill your inbox up - I just wanted to say thank you so much for the bowl. I got it and am so glad to have a full set again. I was really upset when I broke the other one and you saved me!! Thank you so much; hopefully I won't need you again, but I will certainly remember you in case."
B.V., Cromer, Australia
"Hi there, Fantastic service - our replacement dish arrived yesterday to our great surprise and delight. Love the service! Hope to do business again. Many thanks."
S.O., Quebec, Canada
"Dear team at Replacements.com, You guys are just great!! Super customer service, nice people to talk to, deliver on commitment, good tracking, constant feedback toward final delivery of shipment, and guess what: product is perfect. What can I say, you guys are a clear example that makes the web shopping an experience you want to try again. I wish they were all the same... which unfortunately is not always the case. If ever you find the main plates, we're buying. So tks again. A very happy customer in Canada"
L.C., Knoxville, TN
"I am not inquiring about a pattern (in this e-mail, at least.) I wanted to tell you that I had seen a feature on your "pets at work" on Animal Planet some time ago, and now with the featured pets link in your e-newsletter. I am a dog mom and would love to see more companies do what you are doing by allowing people to bring their pets to work. A lady who uses the same veterinarian we do has to leave her Italian Greyhound at the vet's every day while she is at work because the dog has severe separation anxiety and literally gets sick if left alone. What a blessing your company is to people whose pets are truly part of the family. I also wanted to thank you for giving me the chance to pick up pieces of my mother's long-since-discontinued china pattern. She died 7 years ago. Like many women of her era, she never completed her set of china or crystal because other financial considerations (and her generosity) took priority over having a complete set of fine tableware. So, thank you for the opportunity to connect with a little piece of family history in this way. You provide a valuable service, much more than just plates and teacups. I will recommend you to friends and family for future holiday gifts, as well as my own future patronage. Thanks so much for providing this resource!"
N.L, Knoxville, TN
"I live in Knoxville Tennessee and just before Christmas ordered some pieces of china for my Mother-in-law. She was thrilled by the way. I wanted to let you know the reason I shop with you. I saw a special on the Pet Channel about pet friendly work places and Replacements was on. I am a lover of Dachshunds and have a 6 year old mini named Austin. I am an animal lover to the extreme but I also follow companies who try to make the work environment a better place for their associates. I must say, I was very impressed. I was also impressed by the fast shipping and packaging of the china I had ordered. So, I wanted to write you and say, thank you. Thank you for caring about our 4 legged friends. They have feelings too! And for caring about your customers and employees. Your attention to detail has won me over for sure and I will make sure that everyone I know, hears about you."
E.O., Grand Forks, ND
"I have been a customer of Replacements Ltd. for many years and value your service. I am also a pet owner and want to applaud your company for allowing your employees to bring their pets to work! I totally enjoy the "Pets" page on your website. Thank you! Please continue doing what you're doing for the pets and their owners. It encourages me even more to continue using your fine service."
K.M., Kissimmee, FL
"Hi everyone at REPLACEMENTS.COM!!!!! I just received my Coronation pieces that I ordered from you and am so pleased at the speed and professional way my order was handled!!! I thank you so very much. These pieces replaced the damaged pieces I've had due to many moves and time. I believe the original set my mother gave me is now over 40 years old. I never thought I could replace the other pieces , so you gave me a great gift to use and then hand down to my children!!! Thank you , Thank you!!! I will tell my friends who are in the same situation I had been in .. and I know they will be as happy as I am. Thank you again!! Happy New Year to you!!!"
G.G., Anjou, QC, Canada
"This is to confirm that I received my shipment yesterday morning. I'm very pleased to have found these bowls and I was very impressed with your service and shall be happy to refer you to my friends. Thank you."
J.H., N. Vancouver, BC, Canada
"Just a quick note to thank you for going the extra mile - we ordered china from you ages ago (probably a couple of years ago). Since then we have changed our e-mail address. When you rec'd some more of our pattern and where unable to contact us you took the time to mail us the information. Thank-you so much. I placed our order today. Great service. Thank-you."
V.F., Tamuning, Guam
"I phoned from Guam this morning, and was promptly greeted by friendly, courteous, polite (associate)! Although I don't know the name of the Waechtersbach pattern for which I am seeking replacement pieces, (your associate) walked me through the identification process. You do not currently have any pieces of this pattern, but (your associate) entered the information in your registry for possible future match-ups. Your website is attractive and easily navigated' and the quick, personal service I received, first-rate. Although I haven't located my replacement pieces yet, already I am a happy, satisfied customer! Thank you!"
P.B., Gansevoort, NY
"I received my order in the mail yesterday, Wednesday. I was impressed with the care that was taken to ensure my order arrived safely. I will be ordering more pieces in the future. Thank you."
M.T., New Rochelle, NY
"The replacement dinner plates (3 Heritage-white by Johnson Brothers, octagional, beaded edge) are perfect. We want to thank those involved at Replacements, Ltd. for the pleasant and efficient manner in which they handled our replacement order. We appreciate the attention given to our order by all involved. The manner in which your staff has dealt with us has been a pleasant experience. Best wishes in the new year."
T.R., Gers, France
"I have now received the last items of several orders, and I would just like to say how very pleased I am with both the quality of the goods and the efficiency with which they were despatched. We, in Europe, have an unfortunate tendency to criticise americans whenever given the chance, but where praise is due, praise must be given."
K.L., Plantation, FL
"I just received my Fosteria - Kimberly wine and water goblets. They are beautiful and arrived quickly and in perfect condition! I am so thankful I found your on-line site."
E.L., Rumford, RI
"Whenever I call Replacements, it is wonderful to talk to a person who can direct my call to the best person available. It is very apparent that your employees enjoy working at Replacements. I was delighted when my Spode Tradewinds arrived. Until I found Replacements I had little hope of getting more pieces of my china that I purchased in Great Britain almost twenty years ago. The sterling tablespoon, Old English Tipt by Gorham, that was ordered looks no different than a piece that was just purchased from a local retailer. Any company that deals with consumers should take some in-service time at Replacements, and learn how to keep their customers happy--you have an A-1 organization. DO NOT change how you transact business!"
R.P., Pembroke Pines, FL
"Over the last two months I have had 12 dinner plates replaced from your company. My originals plates got lost, how I don't know, when I moved. I would like to thank you and your staff for such fine service. The price was right, the staff were extremely helpful and polite, and the items I received were packed with the utmost of care. If you all find a salt shaker I would like to purchase. I broke my salt shaker when putting the plates in the china closet. It has been a joy dealing with your company. It is also nice to know of a company where you can bring your "children", dogs to work. Have a great and prosperous New Year."
S.C., Adelaide, South Australia
"Hi Replacements Ltd, All pieces arrived intact, on Christmas Eve - just in time!!! Thank you for your very prompt service, we have told our friends about you."
C.D., Vinton, IA
"I received the teapot in excellent condition. I was suprised to find it was ORIGINAL and not remanufactured at such a great price. It made my mom have a very Happy Holiday!!!! Thank you for your prompt shipment!!!!"
L.L., Dallas, TX
"Recently my wife ordered some pieces of our Wedgewood crystal from you along with a second order for pieces of our china patterns. The crystal order came to about $610 including $40 for packing and shipping. The crystal stems were very well packed in three boxes with plenty of bubble wrap and dunnage. Every piece of both orders arrived in perfect condition. Thanks for your attention to detail and the careful job of packing you did."
K.R., Salt Lake City, UT
"I registered my china, silver and crystal patterns with you several years ago, when I first became aware of your service. All of my patterns are over 35 years old, but I had no trouble whatsoever identifying them on your well-designed website. When I phoned in my order a few days ago, I was not put on hold (as so often happens!). The customer service representative who helped me was efficient and courteous. I didn't even have my customer number, but he was able to immediately access my patterns when I gave him my name. Best of all, my order arrived in perfect condition today -- as promised. What an absolutely incredible business you folks run! I am SO impressed."
J.S., Libertyville, IL
"Today is Thursday, and tonight I'm hosting my yearly family Christmas gift exchange dinner. On Monday afternoon as I was going through my dishes, I noticed that some were chipped - oh well, I thought, too late to do anything about it for this year, but while the thought's in my mind I'll order some replacements. I count myself very fortunate that Replacements.com was the first name to pop out of my search engine - my dishes are already here, two and a half days later, and I didn't even ask for special shipping! They were really well packed, too. So the chipped dishes are going back in my cupboard, replaced by the shiny new ones. With service like that, I don't need to look any farther next time I need china or silverware. Thank you!"
C.J., Sydney, Australia
"Dear Mr. Page, Just a brief note to thank you sincerely for your magnificent service. We have today received the Noritake pieces that we have been after for some years, and were amazed with the quality of the pieces you sent, the packaging and the speed of delivery from one side of the world to the other. We will certainly use you again, and will also let all our friends know about your wonderful business. Thanks once again."
E.T., Webster, NY
"I have just recieved the teacup saucer ordered and it is a perfect match. This china set was purchased by an uncle serving in the Vietnam War in the late 60's and was given to my late mother as a gift. This set remained in its original shipping crate for over 30 years. We were sickened when the saucer was broken but your company replaced it within a month. Needless to say we are totally impressed with every aspect of your company. We will spread the word to everyone. You are doing more than just replacing pieces of china, you are mending hearts as well. A big thank you to the people involved."
P.M., Hattiesburg, MS
"(My) Order received today in perfect condition. I am truly amazed that missing pieces of my wife's wedding china was still obtainable from 1996. Thank you!"
G.S.S., Tuscan, AZ
"Dear Bob Page, I just want to thank you for your business. It gives (us) much peace to know that if our granddaughter breaks a plate or a spoon goes down the disposal we can replace them with your stock!!! I never thought we would find replacements for our Gense Focus Deluxe black nylon handled stainless steel which we originally purchased while I was stationed in Heidelberg, Germany in 1961. We were so pleased and we check our stock each time you E-mail us with our patterns. You provide a wonderful service to your customers and I want you to know that some of us really appreciate it! Have a wonderful prosperous Christmas, Bob."
C.T., Montreal, Quebec, Canada
"Hello, Just want to say THANK YOU! Order received today and we're extremely pleased with the service, attention and patience of your staff as we amended the order two times. Everything arrived as finally ordered, safe and sound. Have a very Merry Christmas and Happy New Year to all!"
L.A., Flagstaff, AZ
"THANK YOU!! THANK YOU!! THANK YOU!! My order for the Tienshan Moose Country canisters and mixing bowls arrived safely. Thank you for packing them so very carefully. They are beautiful and I am THRILLED to have added them to my collection. I am enjoying everything I have ordered from your company. Thank you for your beautiful pieces and prompt, safe shipping. Sign me, a VERY satisfied customer :-)"
More Pages of Letters From Our Customers!