Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.R., Auckland, New Zealand
"This is the first time I have ordered china from Replacements Ltd, and I have been most impressed with the service you provide. I ordered the china from New Zealand and it was delivered to my husband who was in Atlanta on business. We were most impressed with the packaging and it arrived home all intact."
G. C., Petersburg, VA
"I received the order yesterday. What a wonderful surprise. I have to tell you that I am again, most impressed at the wrapping of the china..not a piece was broken. the bubble wrap that was wrapped around the pieces was so well done that I doubt that anything would have broke..unless it was dropped or ran over..and even then I doubt it would have been broken. I am so pleased with your service that I will again use your company for my china needs. I have recommended your site to my friends for their china needs and replacements. Thank you for great service."
C.H., Phoenix, AZ
"This letter does not fall under the category that was listed in the contact us list but I just had to write and tell you that I love everything about my newsletter and your company. I learned about the company years ago and have referred numerous people to it since that time. I really look forward to receiving and reading the newsletters. You provide such a valuable service but even more than that you educate people about china, crystal and collectibles. I have enjoyed the museum pieces section and find that I must read each section, some longer than others. I especially like the owner and pet section of the newsletter. I am not able to own a pet but I love them and look forward to your stories. I like your commitment to rescue ownership. To rescue a pet from your local humane society is a wonderful and marvelous thing. To include them in your daily work life is extraordinary. You have my humble thanks and deepest gratitude for your contribution to our world."
D.F., Glen Carbon, IL
"This is the first time I have used your service, and I am very pleased with my order. I have been looking for a long time to get some replacement pieces for my discontinued pattern. When I did a search for the maker and pattern name, your company was at the top of the list. Not only did your web site take me directly to the exact pattern I wanted, your web site was the only site that did this. Well done. I am telling my friends and family of your service. What a great benefit to be able to take your dog to work. My Yorkie would love it."
N.S., Katy, TX
"I received my first order today from Replacements. I just wanted to take a second to recognize the quality service I have received from your company. I found you on the internet but you were also recommended to me by my local Mikasa dealer. Each person I spoke with at Replacements was knowledgable, friendly and helpful. And very professional. I just thought that quality service should be recognized. Thank you!!"
L.J., Blaine, MN
"Hello; I just wanted to say, my salad plate arrived and I was very happy. I thank you for the careful packing you gave it. My daughter can now enjoy this beautiful and complete set of china my mother gave to me."
D.O., Fort Worth, TX
"I recieved my bowl yesterday and have only one thing to say....WOW!!! Beautiful piece!! Thank you so much. It was nicer than I had hoped. Even Celebrity had nothing but good things to say about you and recommended your service for replacing damaged china. Thank you again and looking forward to a long and lasting relationship with your company."
D.L., Thorofare, NJ
"Cudos to Replacements, Ltd.!!!!!! My order was perfect, arrived very quickly ... I couldn't be happier. Many thanks..."
P.Q., St. Maries, ID
"I just wanted to let you know I received my order the Homer Laughlin Decades of Dinnerware book today and it is fabulous. I wanted to sit in the parking lot of the Post Office and read it, but decided I would be more comfortable at home. I ordered it on July 3rd at night and I received it on the 7th, I couldn't believe the fast service. Thanks Again"
D.S., Pepper Pike, OH
".....this is the first time I have used your services. I AM SO PLEASED!!!! THANK YOU. the order came promptly....and I am happy with the merchandise."
T.G., Swansea, IL
"My order for my Noritake China bread and butter plates and fruit/dessert dishes arrived today in perfect shape! Thank you so much. I couldn't be more thrilled. I never thought I'd find pieces to match the set I have. Now I finally have 12 complete place settings and have you to thank for that."
F.L., Youngsville, PA
"I received my order today and I am so thrilled! My set is now complete again and I can't wait to entertain to use it. This is a special set of china that belonged to my husband's deceased Aunt and we will have fond memories whenever we use it."
G.B., Richlands, NC
"Never in my wildest dreams did I think that spoon would look like it did when i was a child. EXQUISITE! Please thank the electroplate person for me."
F.T. Bastrop, LA
"I want to compliment your company on great service. I have used several other china, silver, and crystal replacement companies. Yours is TOPS in my book. Not only is the service good and the value there; but also I do love the pet policy in place at REPLACEMENTS. It is a rare thing for a company to think of its workers as family in this day and age. Thanks to the owner/president of your company for being sensitive to his customers as well as his employees. Bravo. PS: The reason I am so hot to acquire more of WW 113, is that it was my maternal grandmother's breakfast set when she was a young legal secretary in the twenties. She was born in 1894 and was a wonderful grandmother. She told me she lived with several other young ladies in a ladies only boarding house in the third floor attic level suite which they called 7th heaven. They cooked and served their simple meals on her beautiful set which she scrimped to buy. So you see, I have a very special place in my heart for WW113."
D.A., Hampton, VA
"Good Morning. I received my Ivy (Lucy) Dinner ware yesterday. I was surprised that it was packed very well, and not a broken piece. Thank you, thank you. Lucille Ball used this china in her Desi and Lucy comedy shows. Thought I'd never find it. You all have made me a very happy camper. I will recommend the dinnerware to everybody that loves Lucy like I do. Again, thank you."
S.F., Clinton, MA
"I received everything today and I love them all!!! Thank you very much"
L.F., Brunswick, OH
"0;I had purchased a 92 piece set of China Ware, way back in 1960, while in the Army, and passing through a PX in Japan. There were several styles available, and I picked the Bordeaux Pattern of Noritake China. I was so thrilled to find that all was in order, when I finally got home about one year later. Through the years, we used it only for special occasions, and on holidays and such, and as a result, nothing in the set had been damaged until just the last several years. One soup bowl some how disappeared, probably broken and then a short time later, another found the same fate. a few years back, through mishandling, the oval veggie bowl, got it's edge broken, and I had all but given up hope for having a complete set again. I had contacted your company and found the soup bowls I guess two years ago, but you didn't have the veggie dish in stock at that time. I was most pleased with the soup bowls, and just today, received the oval veg dish from your company. Again,I was very happy and pleased, that the said dish, was in the same remarkable condition, that the rest of my set is in. I wish to thank you very much, for the service you provided in this matter. I'm hoping however, that I won't need to use your services again! hahaha. Kidding aside, if the need arises, I shall certainly, contact your company, and again, hope that you'll be able to help. Thank you again now and in advance, for any services, I may need in the future.quot;
B.C., New Milford, CT
"Just wanted to let you know my china order arrived today. It was perfectly packaged and arrived in mint condition. Thank you!"
"I love your web site. It is one of the most user friendly and informative I have used. I particularly appreciate the thumbprint photos of china patterns as I have tried to identify my own patterns. Your site has none of the irritating flashing logos etc and is very fast even for a dial up customer in rural Australia. Thanks and keep up the great work - it is a truly amazing site."
J.S., Galien, MI
"Hello. I just got my order today. I was very happy with the fast service and how well my items were packaged. I'm very happy with my order and how beautiful the china is. I'm almost done completing the china set I just recently inherited from my deceased parents estate. My mom would be very happy that I'm completing this set. Again thank you so much for your wonderful service!"
"Thank you very much for the outstanding service that your company has provided me. I had ordered 2 items and throughout the ordering process through to delivery the contact from you has been great. The delivery time was exactly 1 week from time of shipment untill it arrived at my door in Australia!! Absolutely Fantastic is the only way I can describe the service. Thank you again and I will recomend you to anyone that I know."
J.M., Los Angeles, CA
"The replacement order arrived yesterday! I am so excited. They are lovely. Thank you for fast delivery and wonderful service."
C.L., Ansonia, CT
"Hi there, I just wanted to give my comments on a recent order: (If you would like, please feel free to add this to your letters-from-customers section)! Recently, I placed an order for four plates in one of the patterns I collect. As a repeat customer, I was not disappointed. Everything from the call I placed to customer service right thru to the prompt delivery was exceptional! Mr. Page needs to be training other companies on how to ensure holding on to happy, repeat customers! From the great selection, superior customer service, careful packaging, and fast delivery, one thing prevails: CONSISTENCY. Thank you so very much....again!"
W., Scituate, MA
"I am so pleased with the repair. My candlelarbra is precious to me and it can not be replaced. You did a beautiful job. Thank you so much."
J.S., Palm Bay, FL
"I was at your location yesterday and it was a wonderful day. Not only was your facility great, but the people were very helpful and took all the time we needed to get the info we wanted. How refreshing in today's consumer marketplace. I will be telling everyone I know about you and your business as I only want to see you grow and prosper"
N.F., Downers Grove, IL
"Thank you for the beautiful order of 8 Moonglow silver butter knives! I have never seen such highly polished, mint condition, old silver! I am very pleased, thank you very much! Are all the pieces you have in Moonglow in that great of condition?"
C.F., Newburgh, Maine
"I just wanted to let you know how much I appreciate your service. I have enjoyed being able to fill in the missing pieces of my dinnerware, after years of futile searching for my pattern in stores. Now you have come to the rescue again! All I wanted to get my sister for her birthday last year, then for Christmas, then for her birthday this year was some dinner plates in her pattern to finish out her set. And that's all she wanted. But the pattern had been discontinued, and even on your website, other pieces in her pattern were available, but there were no dinner plates. I was very disappointed. I even tried other companies, and called stores in other states, all to no avail. Her birthday was coming up again last week, and I was resigned to the fact that I would just have to send her a card and a check, and tell her, "Sorry, but I couldn't find what you wanted. I guess there just aren't any out there. Then... an email popped up on my computer just before I was about to turn it off that evening. It was from replacements.com and said, we have dinner plates in the pattern you requested (Sedona by Noritake). Boy, was I ever thrilled! I ordered her four plates, had them shipped straight to her, and was so impressed with the service of the person I talked to. I'm sorry I can't remember her name, but she was so sweet and helpful, and I got to include a gift card with the dishes, too, which was just the icing on the cake! My sister was thrilled with her gift, and I know we will both continue to be customers of relpacements.com, and will tell our friends and relatives about it, too. Thanks again for a very positive experience, and for the wonderful service you provide!"
M.C., Spencerport, NY
"I am sure you have heard hundreds of variations on this theme, but I just had to say THANK YOU for helping me preserve my grandmother's china. I acquired her Noritake set for 12 several years ago, and as I know my grandparents were not wealthy people, I can imagine this set from the 1930's must have been very precious to her. Although used only for special occasions and generally very well cared for, a couple of pieces were chipped or missing, and I wanted desperately to replace them. Compounding my problem in doing this was the fact that there was no pattern identified on the china itself, and since my grandmother and mother are both long gone, I could not rely any help from my family. After several superficial attempts at identification I recently decided to renew my pursuit with even greater determination. Several hours on my computer led to the discovery your website, and with dish in hand while scrutinizing many photos, I was finally able to identify the pattern (N234) and begin to replace pieces. The first of those arrived today, and as I hoped, they were an exact match--not to mention the perfect condition they arrived in! I feel like I have struck gold! The service you provide goes far beyond dishes. It has enabled four generations of my family to preserve, and continue to enjoy, a cherished heirloom and the wonderful memories associated with it. My grandmother and mother would be very pleased, and my daughter and I thank you from the bottom of our hearts. Please keep up your excellent work! Now that I know where to go, I will return so I can continue to add to this wonderful set!"
A.W., Coudersport, PA
"I received my plate yesterday and Just wanted to say "Thank you"....I inherited this set of service for 12 from my Grandmother and I just love them.....all I need to make my set complete is the Covered Vegetable Bowl and I am on your waiting list......I'm so glad there is a place to go to replace what is needed....Thank you again!!"
N.H., Wilmette, IL
"I want to thank you for the very professional way in which you handled my recent order of my "Dill" spice jar collectible, from the Danbury Mint "Spices of the World Collection." The order was processed very quickly, your many emails were reassuring to me, being rather new to ordering "online," and the jar arrived in perfect condition, beautifully packaged. What a pleasure! I will be ordering from you again soon, hopefully."
L. B., Carrollton, GA
"I know you probably hear this from most of your customers, but I just wanted to thank you for the service you provide. The china pieces I purchased was my Mothers wedding china from the early 1940's. She had most of the pieces, but somehow ended up with no cups and saucers. We think they must have been lost in a move somewhere along the line. My niece is getting married this month, and my Mother gave her china to Amanda as a wedding gift. I was going to try to find a plain cream colored cup and saucer for her to use, but came across your ad in Midwest Magazine. I was delighted to find exactly what we needed on your web site. I know that Amanda will be surprised when she receives the package. It really never entered my mind that we would be able to find the exact pattern.Thanks again."
M.R., Montreal, Canada
"All I can say is WOW!. What great service. I ordered 3 extra mugs to match my dinner service about 2 weeks ago. They were shipped to Montreal, CANADA and arrived today. The packaging was impeccable. I've never had such fast international service before. I see from your pamphlet that you have other services and unique items for china and silverware. I'm filing it for the future. Thanks so much. It was a pleasure doing business with such an efficient company."
A.S., Granbury, TX
"My Oneida China arrived today. My previous order 4-15-05 was also excellent. Again I am very happy with the china and the excellent packaging. I have been a customer for at least 15 years plus. I have ordered china from three different patterns and always it is in excellent condition. Even when I order from the discounted pieces I have to look very hard to see a flaw! Thank you for your wonderful service and impeccable grading."
C.B., Fort Worth, TX
"Thanks for you recent e-mail. I have always thought your company was the best! I started collecting my Oceana pattern as a teenager (after seeing it on complete display at Neiman's), but couldn't really afford much at that time! Thanks to your company, I probably have the biggest collection of it by now in the continental U.S. (I'm 45) I also accidentally broke a salt shaker of my mom's some years back, and her pattern was also discontinued--guess where I found it--Thanks again--"
M.F. Kaneohe, HI
"I cannot tell you how thrilled I am to find that pieces of my china pattern are available! Over the years I have attempted to find them by contacting different vendors, including Rosenthal, to no avail. When I e-mailed you with the information, I did not expect to receive a positive answer. This is the first set of china I purchased after my wedding, and now I will be able to pass a complete set on to my daughter. Thank you so much!!! Aloha"
M.M., Scottsdale, AZ
"My shipment arrived today in excellent condition. There were no visible flaws in the china, and I am just thrilled to be able to replace my six broken plates. This was my grandmother's china, and it means a lot to me. Thank you so much."
J. F. Glen Ridge, NJ
"Thanks! Already received. Fast service. Really appreciate all your staff's efforts and work to make this 'dishaholic' happy :-D Do not ever hesitate to use me as a reference. The quick shipment and receiving of these pieces was astounding as well as the other things I have ordered from Replacements in the past."
S.M., Pageland, SC
"I would like to thank you so very much. I have spent countless hours searching the internet to try and identify the pattern and maker. Your store will be the first place I go to purchase any replacement pieces."
G.Y., Louisville, KY
"I received my package today. Thank you so much. That was very quick. Now I have a full set of my china. I bought them in 1965 and a dish was broke by family member back in early 70's. That was over 30 years ago...I am very happy I found your company."
S.K., Plainview, NY
"Hi, I sure hope this e-mail get's to the right people so here goes... I just wanted to say thank you... I ordered 2 replacement plates from your web site a few day's ago.. Well low and behold today i got delivery as promised.. Was i surprised to see the great packing and care that was done to insure the plates would arrive safe and sound. Thank you once again... I know i will keep your number close at hand just in-case... "
More Pages of Letters From Our Customers!