Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.L., Omaha, NE
"There seems to me, to be an infinite amount of variation in dishes and crystal patterns. Replacements can handle all of that information with ease and also have knowledge of any china or crystal pattern in the known universe. When they ship, everything is packed to perfection so there is no chance of any breakage. My mother began buying dishes and crystal from Replacements years ago, and now with computer system and e-mails (they also send letters through "snail mail", if that's your preference), they can easily keep customers in the loop for the perfect pieces to make sets complete and replace that broken piece."
M.P., Chattanooga, TN
"I visited your store this spring and had the best time. It is overwhelming."
D.R., Los Angeles, CA
"You always seem to have pieces in my favorite pattern. Thank you."
H.G., Longmeadow, MA
"I have used your service many times."
J.L., Rock Hill, SC
"In a recent move we had broken a Lenox holiday candlestick that had been in the family for many years. I immediately picked up the phone and described the candlestick to your customer service dept. The individual was so accommodating and patience as I tried to describe the candlestick. Within minutes he had located the candlestick in your inventory and forwarded me a color photo. I was heading up to Greensboro that next weekend and they had it waiting for me. We cannot thank you enough. Thanks to you those candlesticks will once again be displayed on our dinning room table this holiday season."
M.M., Fort Worth, TX
"Very pleased with services and delivery."
C.S., Emerald Hills, CA
"Love your site"
V.N., Yukon, OK
"Your phone representatives have always been both professional and friendly. And I have been quite satisfied with each order."
R.W., Beaverton, OR
"Your quality and service with the variety of selections, plus the ease of ordering have no equal and I should know as I do all my shopping online."
B.I., Aurora, CO
"Love your site. It is so easy to navigate. I have used Replacements, Ltd., off and on, for many years, to order both replacement pieces as well as to add to my collections. I have completed sets of china for members of my family. My mother told me about your amazing inventory and wonderful service many years ago and I consider your company my very own personal "treasure chest". I never hesitate to recommend you to friends and family. The pieces I order always arrive safely because they are packed and shipped with expert care. Thank you for offering a "one stop shop" for all my china, crystal and flatware needs."
K.S., Arvada, CO
"Love you guys! You're the greenest business and I think you're great."
C.G., New Port Richey, FL
"Wonderful, I am always pleased."
K.E., Fairlawn, OH
"I have made many purchases from Replacements. I have only received courteous and professional manner on the phone. You have kept me informed as to the shipping and everything always arrived in a speedy manner and in excellent shape. I have recommended your web site to many friends. Thank you. "
T.T., Springfield, MO
"So glad I found you!"
G.K., Crossville, TN
"I have purchased from you previously and was very pleased! I especially like the periodic updates on items that are available in my pattern, and the well-organized Replacement website , which makes an easy access to my search for the quality products that are available."
M.R., South Bend, IN
"This is a very valuable source/service to replace and add to pieces. Keep up the good work!"
R.N., Greensboro, GA
"So pleased with the selection and service. I had the pleasure of coming to your showroom last November and it was a real treat! Just looking at those top 500 patterns on display in the glass case was overwhelming! It was like being in a museum. The staff was so helpful in answering my questions. Additionally, I have read that your company allows employees to bring their dogs to work and that really puts you up there in my book! How wonderful!"
M.R., Waukesha, WI
"Thank you for having this service!! You have helped me with fill ins for my four children's weddings and anniversaries and gifts for others as well."
L.P., Hattiesburg, MS
"I loved the visit to your showroom the last time we were in NC."
B.S., Scottsdale, AZ
"I love you guys have everything"
L.R., Wellsville, UT
"I am so glad there is a place where I can order replacements for my patterns, and not feel like it is a disaster when something breaks. Because I am not afraid of something breaking, we can have Sunday dinner with my nice dishes and all the family is around the table. The grandchildren say "Whose birthday is it?"
P.B., Akron, OH
"You are the best!"
S.H., West Point, VA
"I have ordered before and been very pleased."
W.H., Myrtle Beach, SC
"Nice web site"
P.H., Altoona, IA
"My mother-in-law introduced me to your company over 30 years ago. I am a dishaholic and visiting your store/warehouse is on my bucket list. Love reading your updates."
L.C.E., Suffern, NY
D.M., Ontario, Canada
"I would use Replacements again and have told my friends about Replacements."
S.N., Solvang, CA
"Love you guys! Hope you can find my missing pieces."
S.E., Anacortes, WA
"Since I discovered the site, I have received emails with the replacement dinnerware I was looking for and I am thrilled. Thank you for such great service."
L.M., Ontario, Canada
"I do love your service and will placing another order soon so am sure the experience will be the same. From your staff, to selection and delivery service it has been a very positive experience"
J.B., Syosset, NY
"I am an old customer and have always been pleased with your service."
M.W., Galena, IL
"Really pleased - phone staff was very personable and friendly and the package was expertly packed. I would order from you again!"
C.C., Henderson, NV
"I like to order on the phone and talk to a real person. I like to order all my china and silver etc from your company because I have dealt with you for a long time. I appreciate your customer service. I recommend you to all my friends and relatives."
H.M., St. Clair, MI
"Thanks for your help!"
L.P., Portland, OR
"I have used your service successfully, previously."
C.C., Spring Hill, FL
"You are the very best!!!!!"
G.B., Fairbanks, AK
"My husband and I both have always been impressed with your service and the availability of exquisite items. We particularly enjoyed visiting your place when we traveled there. It has been great to have free shipping. We are always confident that we can get good information quickly by phone or email and a good product, well handled. Your products are always meet our expectations. We appreciate you!!"
M.W., Aiken, SC
"I have ordered in the past and have always been well pleased."
B.M., Black Mountain, NC
"I have shopped and toured your facility, and brought several others to do the same. Every employee is so personable, helpful, and truly seem to love what they are doing. I love the pets too! I am thankful for your company and so happy that you have been successful in all ways. Love you all!!"
CO.C., Sanford, NC
"On November 5th I called Replacements regarding an item I saw on the showroom floor while visiting a few day before. I asked the representative if he could help me in locating the item as I wished to purchase it without having to take another drive to your location. He immediately transferred me to a salesperson on the showroom floor. She was able to locate the item based on my description and complete the transaction over the phone. I received the item (well packed) on my doorstep just a few days later. I have had several dealing with Replacements and have been extremely satisfied with the quality of products as well as the high standard of customer service. Not only will I continue to be a customer of Replacements, but will happily recommend you to friends and family."
More Pages of Letters From Our Customers!