Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
G.H., West Chester, PA
"Your web site is so easy to use!"
L.T, Woodcroft, Australia
"I would like to say thank you for a wonderful service. I live in Sydney, Australia and have received my order within ten days of ordering. I was initially surprised to find the items I needed, then I was surprised at the quite reasonable price, and now am delighted at the time it took to receive my order. Thankyou I will definitely let my friends know of your company."
D.A., Atkins, VA
"Thank you for making this an easy and enjoyable on line shopping experience - this is a second on line shoppping i've ever done. I was also afraid i would never find my pattern after 37 years!. Thank you!"
K.S-J, Newark, DE
"I wish to compliment your Repair Team on the outstanding work they did on our Sterling Flatware. It was well worth the wait, and I would highly recommend your repair service team to anyone. Our Sterling Flatware is a family heirloom no longer in production, so it is important that a repair center know what they are doing to preserve the original beauty of the pattern. Your Repair Team truly excel at their craft, and the returned items look brand new to me, even though they are over 50 years old."
M.S., Bellevue, WA
"I'm writing to thank you for the fine support offered throughout the process of my ordering plates and bowls -Spode - Summer Palace - Imperialware from Replacements, Ltd.recently. I appreciated the effort taken to confirm, through your checking the pattern number on the pieces, that those available were precisely the ones I hoped to find. Then, I ppreciated the phone calls made to establish that the pieces had been found and were being held and subsequently to reconfirm my wish to order the pieces when I was slow in getting back to you. Your associates were extremly helpful. .. The shipment arrived in good time and in perfect shape. I'll continue to hope now for the dinner and salad plates to become available. I am registered with you for these pieces. I'm pleased to have been able to begin to rebuild my set."
S.S., Kitchener, Ontario, Canada
"If you have the cream soup plate, I will order the creamer. This site is fantastic, well organized and easy to find what i was looking for. Thank you."
J.A., Westampton, NJ
"Easy to deal with I have ordered previously thank you"
G.L., Victoria, Australia
"There has been great excitement in this household today!! I placed my order for the required china on 9th April and it was delivered to my door in country Victoria, Australia at lunch time today, 16th April. That has to be the best service I have encountered anywhere at any time!!! We are delighted with the china (it has been washed and put away within an hour!); please pass on my thanks to all concerned for a job well done. I will not hesitate to recommend your company to any one of my friends throughout the world and I would not hesitate to use your services again if the need arises."
J.S., Preston, MD
"Just want you to know how much I appreciate your company. I was delighted when I was able to find my Charles Ahrenfeldt Frontenac china - and then absolutely delighted and amazed that you had my grandmothers china Epiag's Bellevue. Keep in touch. Thanks"
C.B., Norfork, CT
"Easy to use site! Thank you!"
B.C., Downington, PA
"Thank you for the steady updates you email - we recently visited Replacements, Inc. in Greensboro and found the facility to be just as "user-friendly" as your website. I highly recommend your business to anyone I know who is in the market for china!"
M.S. Henderson, NV
"My husband saw a prior email from your company about my needed china and ordered me three place settings of our wedding china (Antique Lace by Mikasa) for our anniversary from you! Yay! He had it shipped to my sister's house and surprised me there! Thank you so much, Replacements!"
M.B, Haberfield, Australia
"The Order arrived today, just as promised, and in good order!! This has been a wonderful transaction, with excellent service, and fast delivery. I could recommend your business to anyone. Sincere thanks"
M.Y., Redwood Falls, MN
"I received my order on April 5, 2008. Thank you, Thank you, Thank you, for doing what you do!!!! My "Apple Time" dinner ware is so precious to my husband and I we love the big cups, bowls and generous sized dinner plates. My husband broke one of our plates while doing dishes one evening. He felt sooooooo bad he broke a plate. I told him, no worries, no problem, I can order a replacement, which I did. The plate came so well packaged. Thank you for that. I even gave the plate a kiss on the edge when I opened it up. I just had to send a Thank you to your company for what you do. We eat and drink from this dishware every day. Some day our two daughters will have to have a drawing as to who will inherit it. God bless all of you at your company for what service you provide. Thank you"
L.J. Windsor, CT
"I was delighted to receive my order today, earlier than I had anticipated.Of all the breakable items I have ever had shipped, I must commend your packing team for a spectacular job. Thank you and I look forward to future purchases from your site."
J.C., St. Catharines, Ontario, Canada
" To the dear people at Replacements, I had the honour of visiting your establishment in March and was so impressed with what I saw and the people I met. My husband and I read about Replacements in the Toronto Star (Ontario, Canada). My mom and I both had sets of dishes that were out of production and we both wanted more pieces for our sets. I looked up Replacements on the internet and was fascinated with the web site. I spent a lot of time just looking at everything you had to offer. I really had no idea what to expect when we got there or how long it would take to get the dishes but felt it was worth a try to go to Greensboro. We were looked after by an associate who was extremely helpful (the lady who took us on the tour was wonderful as well). We were able to get the dishes we wanted, plus more! I would just like to thank Bob Page for having a vision and following it through...what an amazing man he must be! If I lived in Greensboro I would love to work at Replacements! We are hoping to come and visit again next March. I am starting a list of things I want already!! Yours sincerely........an extremely satisfied customer!!!!"
K.K., Tumwater, WA
"I have registered other patterns with great success. I appreciate your great service."
D.S., Hollywood, FL
"I had to tell you I love you guys!! My grandmother (who has passed away now) gave me all the basics for my kitchen back in 94 as my graduation gift. I finially have moved out on my own and got to unpack all my boxes and use the dishes. Well, with in a few months already 3 glasses have been lost. On got dropped (thanks to my brother), one fell off the drying rack (thanks to mom), and one I found cracked in the sink (I guess thanks to me). It really upset me each time this happened. My grandmother didn't have much but little by little while I was in high school she bought pieces from FingerHut. She did this with most of her granddaughters and I think i'm the only one who still has my set. I have been looking for the glasses to replace them on fingerhut and I could never find them. I went on Ebay and found some one selling the canister set and thats how I got the brand name. I did a google search and found your website. I'm so happy that you guys have the glasses and more items. I will be back on to order some items from you! Thank you so much!!"
P.L., Grand Junction, CO
"This is just a quick, heartfelt thank you for the wonderful service you provided in not only locating the pattern of china I requested, but for shipping it to me in an amazingly timely manner. The pieces arrived yesterday, are washed, and looking beautiful in my china cupboard. Ihave agonized over these missing pieces for years, and am delighted to have had the opportunity to replace them. Thank you again for your wonderful service."
R.G., Herts, United Kingdom
"Just to confirm that the 3 plates were received this morning. We are delighted, particularly since the full set will be used during our 40th wedding anniversary party on 30 March. We will have no hesitation in recommending Replacements Ltd to our friends and relatives here in UK. Your excellent performance is in stark contrast with that of one of your competitors, who accepted two orders then cancelled them. It was then that I found Replacements Ltd. Many thanks. Best regards"
W.B., Durham, CT
"They should give you a raise. With personal attention such as yours (shown below) rather than some godawful KANA-bot-generated eCRM nonsense, you can bet that Replacements, Ltd. will get my business whenever such things are needed. You've managed to add the Net to your business without the cost of destroying personal attention. Cheers"
J.L., Boulder Creek, CA
"Thank you, thank you, thank you! :) This means a lot to my sister as these pieces add to the set our mother received originally as a wedding gift in 1961! :) You all are really great!"
G.A., Locust Valley, NY
"Great site. You've found other items for me before. Thanks!"
C.A., Modesto, CA
"I have bought this patten from you before and i never thought i would find it again. I'm so glad you are here!"
B.M., Lakeland, FL
"Received my order today! It was in perfect condition. Thank you for your great service!!"
M.B., Wilmington, MA
"Just writing to say thanks, the packaging is amazing, and every thing arrived in perfect condition, I been looking every where to replace two cups for my china set, and was having a hard time, then your letter arrived, and bingo I found my pattern and also was able to replace a bumble bee dinner plate for my little granddaughter, plus I was able to find my crystal and replace those glasses that were chipped,Bravo, good work now I know where to go when something gets broken, once again Thank you."
M.B., Southwick, MA
"Received order today, packing was superb, thank you"
D.R., Plano, TX
"I received my order today (much sooner than expected) and was very impressed with the way the items were packed. I don't see how any shipping company could have damaged the contents, the packing was so extraordinary. All items I requested were in the box and exactly as new, again, very impressive. These items now make my sets complete. Hopefully, I won't need to order replacements again, but, should I, you can be assured I will be placing my order with Replacements, Ltd. Thank you,"
K.B., Lynchburg, VA
"Have ordered from your company before and have been so pleased with your efficiency and the lovely manners of your telephone operators."
C.P., Paisley, United Kingdom
"I received my coffee pot yesterday and I am delighted with it. It arrived safe and sound and far quicker than if it had been posted in the UK. Thank you very much indeed and I have put you address in my address book so you may be very sure you will be my first port of call if I need any further replacements for any of my china. I like good china and I feel even more confident to use and enjoy my Minton now I know where to get replacements for any breakages. I shall have no hesitation to pass your details to any of my friends should they have need of your services. Once again, thank you."
E.A., Mars Hill, NC
"Love the website and the store!! Carry hard to find items and patterns!"
S.A., Upland, CA
"I've been looking at these website for years. It's great to know that you can find my pattern even though they do not make it anymore! Thank you for your search!"
L.B., Perkasie, PA
"Your company is wonderful! I enjoy shopping online with confidence about your integrity in business practices and quality standards in merchandise. Keep up the great work! This past year, my son and my daughter were both married and the wedding dates were only 6 weeks apart. The joyous occasions invited more formal entertainment than typical and caused me to need additional special pieces to supplement my silver and china. Thanks to Replacements, I was able to match my patterns that had been discontinued over a decade ago. The table looked lovely for my daughters bridal shower tea and the rehearsal dinner for my sons wedding was simply elegant. On top of that, I was able to shop for wedding gifts and start a crystal collection for the newlyweds. Thanks for making elegant living so convenient for the mother of the bride (and groom)!"
MBB, Lyme, CT
J.A., Atherton, CA
"I am impressed with your inventory and prompt e-mail notification of available merchanise on my wish-list! I have purchased several items from you, with success!"
B.H., Rockville, MD
"You are the most wonderful internet service that I have worked with! Your operators are super, your mail messages such as this one are crystal clear and always correct. Your speed at processing orders has no rival. Really, thank you so much for providing such a wonderful and much needed service to the community. Everybody breaks a dish, and you have made replacing it a cost effective breeze. Do you by chance have any of the new silverware (actually stainless steel) by Mikasa? I bought a set of 8 about 1 year ago in a store and unfortunately they closed. Once again, thank you so much."
V.G., Manitoba, Canada
"My order was received, thank you very much - all in good order - well packed! Thanks again."
J.B., Lutherville Timonium, MD
"You're the best!"
E.S., Hannibal, MO
"Thank you so much for your service, and for shipping my order safely and successfully with no damage. After all these years, I will thoroughly enjoy these replacements, which refill place settings of my original wedding china and crystal. Most of the pieces I own were gifts from my family and friends at my wedding on June 26, 1948, when I married my high school sweetheart. They were purchased at a downtown jewelry store in our hometown, Ft. Worth, Texas. Over the years, I have enjoyed them for special holiday occasions for my family. I plan to make additions to the china and crystal in the future, for the benefit of my daughter, granddaughter and great-granddaughter."
R.S., Tecumseh, OK
"I wanted to let you know that I had placed another order with replacements.com and it was another wonderful experience. When I placed my order the person on the line was very well informed of my item that I wanted to purchase. I also received an e-mail letting me know when my order was processed and then another e-mail letting me know that the order had been shipped, and as always my order was delivery promptly and well packaged. You all don't know what wonderful work all of you do and the owner of the company should be very grateful that he has such caring people working for him. I will place another order from you all as soon as possible. Tell everyone thanks and another job well done."
More Pages of Letters From Our Customers!