Replacements, Ltd.

(page 196)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

M.M., South Australia, Australia

"Thank you, thank you, thank you, we received the plates today and my mother loves them. The service and system you have set up is fantastic and I will definitely be buying from you again. Can you believe it, less than a week to process my order and delivered door to door to Australia? My mother Mignon really loves her "Mignon" set and it is her most treasured 70th birthday present. She had given up hope of ever finding it again after getting a piece in England 20 years ago. Thanks again"

L.B., Cary, NC

"My parents divorced years ago and my fathers girlfriend took all of my Moms china. He was an airline pilot and was later killed in a plane crash. Eventually, my Moms china was ordered returned to her and Mom gave it to me. Over time, as several family members passed away, my sister and I inherited all of the family china, silver, and crystal along with the home place in Birmingham, AL. I later moved to RTP, NC for a job and returned to Birmingham 6 months later to find my home broken into and many things stolen including Moms china. I was heartbroken and could not tell her because of her health at the time. I felt so guilty for moving to NC, thinking that if I hadnt, I would not have lost my family treasures. My sister saw Replacements on her way to visit me and we planned to come look for Moms china. I had to ask Mom what kind of china she had and realized then that she didnt remember ever getting her china back or that she had given it to me. She remembered it was made by Mikasa. Today we came to Replacements with only the company name and an image in our minds and in our hearts, determined to find Moms china pattern. After 2 hours of looking at pictures, your people found the exact pattern and we are leaving tonight for my Moms place in Birmingham for Thanksgiving. We are taking with us many pieces of her china purchased from Replacements and plan to serve our Mom a special meal on her china in thanks for all the years she has served us so well. I just had to thank Bob for having this company where we could come and find Moms china. Oh, what a thankful Thanksgiving! Thank you Replacements and God Bless!"

W.W., San Jose, CA

"Thank you for your excellent service. Just received the order in perfect shape. It is very gratifying to do business with such efficient people. My wife is extremely happy with everything. Thanks again. I will definitely be ordering more. later. You all have a great holiday."

S.J., Murrieta, CA

"Happy holidays, my husband has been working with you on my Johnson Bros. His Majesty china. I am so thrilled to be able to find and add to my collection. I have made more progress in the past month than i have made in the past 10 years. Everything has arrived in mint condition and exactly what you presented it to be. Thank you so much for being trustworthy and honest."

E.L., Montreal, QC Canada

"My shipment just arrived. You are truly the most reliable and professional company. You have a great organization."

C.C., West Palm Beach, FL

"This purchase was made in response to a newsletter you sent me. I broke my mother's cake stand almost thirty years ago (she had given it to me.) I had no idea it was Fostoria, but there it was in the newsletter."

K.K., Perth Western, Australia

"I have just received my order, and I wanted to tell you I am ABSOLUTELY ECSTATIC with my purchase! It came so fast, and in absolutely immaculate condition - thank you so much!"

H.M., San Francisco, CA

"THANK YOU so much for digging up my stainless flatware pattern (Towle "Ron de Vu") based ONLY on a pencil drawing and a verbal description I sent you a mere few days ago! You are amazing sleuths. I really wasn't sure you could figure it out; certainly not that fast. Now I've just bought a bunch of it, so we're all winners."

A.C., Orleans, ON Canada

"I want to thank you for the fabulous service. My order arrived on time and all in one piece. Perfect packing and I am thoroughly pleased with my purchase. I have been looking for pieces in my china pattern for close to 20 years. Thank you again."

M.K., Cortland, OH

"Thank you for offering this wonderful service. I have been able to replace a lost stainless piece and now my silverplated knives. 37 years ago I was very tired after a birthday celebration and being pregnant I just soaked my knives in a sink of soapy water until the morning, however, I also had a small dish that had miracle whip in it and the next morning many of the blades on my knife had small black pits. The silver part was fine. So you see for many years I have had to use these knives. Just to think that I will not have to use them anymore thanks to your wonderful replacement company."

L.S., Terra Alta, WV

"Wow! Received My Order today, just 2 days after you shipped. You guys are great! Thank you! THANK YOU!!"

J.M., Cary, NC

"Thank you very much. Got the order yesterday. Was able to get it repacked with other pieces that had come in earlier and back out to arrive in time for our children's anniversary gift. Thank you for your help, the service you provide and for making the timely replacement delivery. I appreciate it very much. Many blessings to you and your company for continued success."

C.L., Fullerton, CA

"You guys are outstanding!!! Your response time back to my inquiry was fast and complete. I followed up, per your instructions, with a telephone call...I spoke with a rep who was sharp, polite, and accommodating, and who answered my every question...(almost before i asked them!). There are too few websites out there like yours, and I will recommend you to anyone who ever mentions "china" to me."

K.B., Morrison, CO

"I wanted to write this morning and say WOW. We placed an order with you for a replacement salad plate and mug recently and when we received the items, the plate had 3 fractures in it. We thought to ourselves, oh great, what are we going to have to deal with now, but to our pleasant surprise, I called this morning and spoke with Customer Service who told me that he would have a new one sent out ASAP and that I didn't need to worry about sending back the broken plate. I was so impressed. I thought for sure I would deal with a hassle in trying to make this right. I will definitely use and recommend your company in the future. Thank you again for restoring my faith that quality customer service is still alive and well!"

T.M., Seneca, SC

"You people are the greatest! I was so excited to get replacements for my mother's china pattern. The one plate was broken during shipment. The lady that answered the phone when I called was so kind and helpful. She told me she would have another one shipped right away. My family will now be able to sit together on Thanksgiving and eat on the same plates. Not a big deal to some, but it means so much to me. On Thanksgiving I will be thankful for "Google" and "Replacements, LTD". If my mother were still alive she would travel to North Carolina and give you a big Hug! Thank YOU!"

M.D., Toronto, ON Canada

"Yesterday I received my order and wanted to let you know how pleased I am. This was the first time I ordered from your company and I am impressed. I very much liked your email confirmation and the fed ex tracking information. I was amazed at how fast you were able to process my order and how quick it arrived at my door. THANKS AGAIN!!! Now that is excellent service."

L.B., Duncan, BC Canada

"Thank you - I am very pleased with my first order with you. I ordered on Oct 10th and received it on October 16th. Everything was in excellent condition. Just wanted to let you know."

P.B., Tanunda, South Australia

"I am emailing to thank you for the excellence of your service. We are in South Australia and placed an order a week ago which was confirmed a day later and delivered three working days after that. Also, prior to placing the order, I emailed a related query and you were courteous enough to reply within a few hours. In today's world of automated answering services and endlessly long waiting periods you are to be congratulated and, more than that, appreciated!"

G.M., Phoenix, AZ

"We just received our package today. The glass was in perfect condition and was an exact match to the other glasses. Both my wife and I were very happy with the service that we received from Replacements LTD. We will be recommending your company to all our friends and neighbors. Again, Great job!!!!!!"

J.S., Spruce Grove, AB Canada

"I have just received my order and I am thrilled!!! All has arrived safely, as it was beautifully packaged! Thank you so much and I truly hope that we can do business again!"

D.B., Vancouver, BC Canada

"Please pass on my heartiest congratulations for the speed in which you shipped and I received my order! I know I don't order very often from you but want you to know that whenever I do your service is impeccable. A hearty thank you to all concerned!"

M.K., Rockaway, NJ

"The plates arrived and are beautiful...with no noticeable flaws. The packing was perfect."

L.D., East Hartford, CT

"Hi, I got it yesterday. What a great packing job you did! Thank you!"

P.D., Zellwood, FL

"Hi, Just a note to let you know that I received my order and I have to commend you on your very secure shipping!! I swear, it took me a half an hour to unwrap it all. I'm pleased to tell you that everything arrived safe and unbroken......I'm thrilled that I could find my pattern that I've been trying to locate since 1984....Your company is a lifesaver......Thank you so much!!"

J.S., Reading, PA

"My spoons arrived yesterday, and they are beautiful!!! Thank you so much for handling my order so quickly."

P.B., Yellowknife, NWT Canada

"Just a quick email to let you know how pleased I am with my order. The box arrived very quickly, was packed very professionally and the dishes were perfect. Thanks so much."

C.S., Belleville, MI

"I am so pleased to know that your company exists! I am sure that there are many others like myself that have discarded dinnerware for years not knowing that replacement pieces could be found. I am going to let everyone I know hear of your company."

G.C., Calgary, AB Canada

"THANKS REPLACEMENTS, LTD. Received the shipment just fine. No worries. The entire transaction was terrific. Looking forward to ordering MORE! Sharing this with all my friends! Especially since the Canadian dollar is on par! Thanks from a very, very happy customer!"

T.K., Sussex, United Kingdom

"Thank you for the package which arrived this afternoon, safe and sound. We are delighted that the gaps in our favourite Blue Phoenixware have now been filled. These had been among the victims of an especially bad home-moving operation last December - and the scars can now be healed. We have been most impressed by the friendly efficiency of your excellent service."

S.S., Clover, SC

"It is ALWAYS a pleasure to do business with Replacements! I only wish other businesses could measure up to your level of service! I especially appreciate your allowing me to order ONLINE and then pay with a check. I realize this must create extra work for you, but, it's a benefit I truly appreciate. Look forward to doing more business in future years!"

G.L., New York, NY

"Thank you very much for having expedited my order and handled everything so very well. You have an incredible organization."

T.B., Greenwood, LA

"Thank you. My other bowls arrived in perfect condition. Thank you very much for the fantastic customer service."

P.C., Mt. Washington, KY

"Received order today. Pieces were beautiful. Thanks."

C.H., Miami, FL

"Just wanted to thank you for the prompt, perfect shipping of this wedding shower gift to my nephew and his bride! They were so thrilled with the items they received -- everything was in excellent condition upon arrival! When I saw them at the wedding on 9/8/07, they were very animated in their appreciation for the great gift. You are the best!"

D.H., Rushville, IN

"First, I wish to compliment you on your excellent service. This is the second order I have placed with you and it was fast, efficient and without hassle. I am extremely grateful and would recommend you to anyone who is looking for replacements for their china, crystal, etc. Thank you again."

J.M., Birmingham, AL

"Hi, I just received my order of Tulip Time by Johnson Brothers. Thank you so much! Everything was perfect. I love the dishes. They are even better than I imagined. I can't wait to order more."

J.N., North Chelmsford, MA

"I received the nightlights today. They are lovely! Thanks! It's great doing business with You."

F.L., New York, NY

"I have received my plates and just want to thank you for your excellent service!!!"

B.L., Little Falls, NJ

"I received the paperweight today and i am just THRILLED with it. I am very impressed with your prompt reliable service via "standard" shipping. I cannot find the minor flaws in the paperweight so they are minor indeed and this is a welcome addition to my collection. I have always had wonderful experiences with replacements and will continue to order from you. Thank you very much."

L.H., Grandbury, TX

"I received my platter in perfect condition and it is beautiful!! Thanks so much. I know where I'll be doing more shopping!"

More Pages of Letters From Our Customers!

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