Replacements, Ltd.

(page 196)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

MBB, Lyme, CT

"Great company!"

J.A., Atherton, CA

"I am impressed with your inventory and prompt e-mail notification of available merchanise on my wish-list! I have purchased several items from you, with success!"

B.H., Rockville, MD

"You are the most wonderful internet service that I have worked with! Your operators are super, your mail messages such as this one are crystal clear and always correct. Your speed at processing orders has no rival. Really, thank you so much for providing such a wonderful and much needed service to the community. Everybody breaks a dish, and you have made replacing it a cost effective breeze. Do you by chance have any of the new silverware (actually stainless steel) by Mikasa? I bought a set of 8 about 1 year ago in a store and unfortunately they closed. Once again, thank you so much."

V.G., Manitoba, Canada

"My order was received, thank you very much - all in good order - well packed! Thanks again."

J.B., Lutherville Timonium, MD

"You're the best!"

E.S., Hannibal, MO

"Thank you so much for your service, and for shipping my order safely and successfully with no damage. After all these years, I will thoroughly enjoy these replacements, which refill place settings of my original wedding china and crystal. Most of the pieces I own were gifts from my family and friends at my wedding on June 26, 1948, when I married my high school sweetheart. They were purchased at a downtown jewelry store in our hometown, Ft. Worth, Texas. Over the years, I have enjoyed them for special holiday occasions for my family. I plan to make additions to the china and crystal in the future, for the benefit of my daughter, granddaughter and great-granddaughter."

R.S., Tecumseh, OK

"I wanted to let you know that I had placed another order with and it was another wonderful experience. When I placed my order the person on the line was very well informed of my item that I wanted to purchase. I also received an e-mail letting me know when my order was processed and then another e-mail letting me know that the order had been shipped, and as always my order was delivery promptly and well packaged. You all don't know what wonderful work all of you do and the owner of the company should be very grateful that he has such caring people working for him. I will place another order from you all as soon as possible. Tell everyone thanks and another job well done."

S.A., Clarkdale, AZ

"Great site--thank you!"

B.B., Mount Kisco, NY

"Purchase items from replacements before and was very satisfied"

C.M., Las Vegas, NV

"I would like to thanks you for my order. This was the first time I was using your company and had placed an order. Placing an order I was worried because companies I have used in the past have not packed there china / breakables very well and items have gotten broken. However with your company the items arrived fast to my home and were packaged like a pro. Even my roommate commented that there was no way the dishes were going to get broken. My order for the Corelle Country Cottage flat rimmed soup/salad bowls arrived today early this morning and I am pleased to say that your company has excided my expectations and I am glad I found your company if you have any more items I am looking for in the future I will come back and purchase it. A loyal and happy customer PS the sales guy that helped me with this order was extremely helpful and friendly as well as the second sales person who placed my order for the Corelle Country Cottage 6 oz juice glasses both time they got all my questions answered in a timely fashion and made me feel like they appreciated my business. I look forward to getting more items and doing more business with your company.

C.G., New Brunswick, Canada

"I thank you. We have received our order and are very pleased. I have referred you to other people so hopefully you will be getting more business from this area."

C.D., Radnor, PA

"What wonderful service! I appreciate the prompt delivery, very friendly customer service reps, great packaging and most of all the flawless silver. Thank you! Thank you! Thank you! "

K.A., Dayton, KY

"Very informative!!!!!"

J.B., Totowa, NJ

"Order Received in excellent condition. Thank you as when I purchased my primary set, it didn't include these pieces and I never expected to be able to find them. It certainly has been a pleasure dealing with your company."

B.W., Yorktown VA

"I just received my 2nd order and everything was PERFECT!!! Thank you so much for managing a company with such care and personal attention. Blessings"

B.W., Lawrenceville, GA

"I received my order only a couple of days after I placed the order. I couldn't believe how quickly it came. The items were so carefully wrapped and so secure. Everything I ordered was in the box and in pristine condition. I have to admit I was a bit nervous about having china sent across country in a box. I was amazed. I do believe I would trust you people to ship eggs securely and arrive and fresh too! You people do great work. I appreciate all the wonderful customer service. Everyone had been so nice and helpful. I am sure I will be back. Thank you very much."

J.C., Ontario, Canada

"Delivery of the Visions saucepan was even earlier than the estimated time of arrival. The careful packing kept it in perfect condition and I want to thank all your staff for such prompt, courteous, and informative service"

J.G., West Palm Beach, FL

"Just wanted to thank you very much for your prompt service. I received my plate today and it is just perfect. Once again, thank you for services. Very sincerely,"

J.C., Charlotte, NC

"received my shipment,I am very happy to have these, they were something my mother had in the late 50's and I have always loved them all had broken except for a couple, and I am glad to have the set back thanks for your help finding them"

P.T., Amsterdam, Netherlands

"My china arrived safely this morning. Thank you so much. Great service, fantastic packing and very fast delivery. Yours faithfully,"

SGS, Ontario, Canada

"I had no idea you had a pet-friendly policy at the workplace. "Congratulations - I like you even better now. I wish more workplaces would adopt your policy - you are the best!"

C.L., Canberra, Australia

"I am delighted with the china horse plate - it arrived at my home yesterday (Monday 11 Feb 2008) amidst all of the packaging which kept it in tip-top condition. I am most impressed! This is the first time that I have ordered online, overseas, and it has been a pleasure to do business with you. This will no doubt be the start of yet another collection!! Please pass on my heartfelt thanks to all the staff concerned. kind regards"

C.H., Parkersburg, WV

"I loved the article about (one of your employees) and Lorna Doone. What interesting subjects (they) are to write about, and the article was very well written. The day your newsletter shows up in my inbox, I know it is going to be a great day! It takes me many sittings to read/scan everything, but, when I have to go back to "work," I eagerly anticipate the next time I can read about silver, china, crystal, pets, collectibles, history, the French language, and a whole lot more from your valuable newsletter. Thank you, again!"

R.R., Flushing, MI

"I wanted to let you know the tureen arrived this morning (Sat 2/9/08) in excellent condition. I was appreciative of the great packing and protection of the tureen you did. I would certainly rate you FIVE Stars!!! Thank you for a very smooth and easy transaction...."

J.A., Winderhaven, FL

"Amazing website!!!"

D.G., Dover, DE

"I just want to say how very very pleased I am with the 8 dinner plates I ordered. They were expertly packed and each one looks new. I can hardly wait for our Valentine's dinner when I will finally have enough of the good china! I will continue to watch for available pieces to match my pattern. I greatly appreciate your valuable service. Sincere thanks"

M.H., Manitoba, Canada

"Wonderful service! Just received my Pennine Wedgewood pieces. Fabulous fast service - I couldn't believe how carefully packed. thanks again - will be ordering more soon."

L.A. Evans, GA

"You guys are awesome! The order is already here!....I'll definitely spread the word about your business! Thanks...the pieces are beautiful"

N.A., Raleigh, NC

"Easy to find; easy to use website"

V.C., Wollongong, Australia

"......just received the package with the two replacement glasses: thank you very, very much ! and thank you for your attentive and prompt service - it's a marvel...not to mention the fact that you were able to find the replacements ! You have made two people (my wife and our daughter) very, very happy ! Again, thank you and special regards from Wollongong, Australia !"

L.P., Shelby Township, MI

"Wow - what great and prompt service - ordered several items on Monday and they arrived yesterday. Everything was in perfect shape and packed very well. I'm truly pleased with this transaction - thanks"

M.S., Cincinnati, OH

"Thank you very much. You have the best customer service of any company I do business with."

K.K., Chapel Hill, NC

"I received everything today and am thrilled. You did a great job. To think I was going to throw out all the chipped glasses until I called you and you were able to fix them. Thanks again so much."

V.S., Stockton, CA

"I've dealt with Replacements, ltd on & off for several years. I just want to say that yours is the most efficiently run customer service that I've ever dealt with, from any company! I can get answers within a couple of minutes. And, by the time I hang up the phone, a price list has been mailed to my email account! You people are extremely efficient, pleasant to work with, and just a great company, overall. I hope this gets to the right people. They need to know that you've got a great organization & that you've figured out how to serve the public "

N.P., Hardy, VA

"I wanted to express my appreciation for the outstanding way my recent order was handled. The service was prompt and the delivery was much more than I expected. It was well packed and received in excellent condition. It has been a pleasure doing business with your company."

M.K., Ontario, Canada

"Thank you very much. Customer service is a major component in my professional capacity, so I always make a point of applauding those people/services/establishments that surpass what they have promised. Unfortunately, I do not do as much applauding these days. Thank you again it has been a pleasure doing business with you and rest assured I will pass your name along to family and friends."

K.G., Karrinyup, Western Australia

"The coffee pot has arrived!!! Thank you so much it is beautiful. And it arrived so promptly. Now if you could just find me a teapot dear people my world will be complete!!! Thanks again for your continuing GREAT service"

L.D., Champaign, IL

"I thank you for the website and how easy it is. I have been a customer since before you had a web site."

D.A., Elk Grove Village, IL

"I don't know if you monitor this mailbox but I was very impressed with how well wrapped and well packaged the items were! Thank you!"

P.M., Folkstone, United Kingdom

"Hello there, and New Year greetings from England. Thank you so much for the prompt and efficient delivery of the Gien plate, just received - and so beautifully packaged. I am delighted with it as my daughter-in-law bought me the set of six some years ago and I broke the one with the very pattern that I have managed to obtain from you. I have been searching in vain in the U.K. for ages. Many thanks once more."

More Pages of Letters From Our Customers!

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