Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.L., Fullerton, CA
"You guys are outstanding!!! Your response time back to my inquiry was fast and complete. I followed up, per your instructions, with a telephone call...I spoke with a rep who was sharp, polite, and accommodating, and who answered my every question...(almost before i asked them!). There are too few websites out there like yours, and I will recommend you to anyone who ever mentions "china" to me."
K.B., Morrison, CO
"I wanted to write this morning and say WOW. We placed an order with you for a replacement salad plate and mug recently and when we received the items, the plate had 3 fractures in it. We thought to ourselves, oh great, what are we going to have to deal with now, but to our pleasant surprise, I called this morning and spoke with Customer Service who told me that he would have a new one sent out ASAP and that I didn't need to worry about sending back the broken plate. I was so impressed. I thought for sure I would deal with a hassle in trying to make this right. I will definitely use and recommend your company in the future. Thank you again for restoring my faith that quality customer service is still alive and well!"
T.M., Seneca, SC
"You people are the greatest! I was so excited to get replacements for my mother's china pattern. The one plate was broken during shipment. The lady that answered the phone when I called was so kind and helpful. She told me she would have another one shipped right away. My family will now be able to sit together on Thanksgiving and eat on the same plates. Not a big deal to some, but it means so much to me. On Thanksgiving I will be thankful for "Google" and "Replacements, LTD". If my mother were still alive she would travel to North Carolina and give you a big Hug! Thank YOU!"
M.D., Toronto, ON Canada
"Yesterday I received my order and wanted to let you know how pleased I am. This was the first time I ordered from your company and I am impressed. I very much liked your email confirmation and the fed ex tracking information. I was amazed at how fast you were able to process my order and how quick it arrived at my door. THANKS AGAIN!!! Now that is excellent service."
L.B., Duncan, BC Canada
"Thank you - I am very pleased with my first order with you. I ordered on Oct 10th and received it on October 16th. Everything was in excellent condition. Just wanted to let you know."
P.B., Tanunda, South Australia
"I am emailing to thank you for the excellence of your service. We are in South Australia and placed an order a week ago which was confirmed a day later and delivered three working days after that. Also, prior to placing the order, I emailed a related query and you were courteous enough to reply within a few hours. In today's world of automated answering services and endlessly long waiting periods you are to be congratulated and, more than that, appreciated!"
G.M., Phoenix, AZ
"We just received our package today. The glass was in perfect condition and was an exact match to the other glasses. Both my wife and I were very happy with the service that we received from Replacements LTD. We will be recommending your company to all our friends and neighbors. Again, Great job!!!!!!"
J.S., Spruce Grove, AB Canada
"I have just received my order and I am thrilled!!! All has arrived safely, as it was beautifully packaged! Thank you so much and I truly hope that we can do business again!"
D.B., Vancouver, BC Canada
"Please pass on my heartiest congratulations for the speed in which you shipped and I received my order! I know I don't order very often from you but want you to know that whenever I do your service is impeccable. A hearty thank you to all concerned!"
M.K., Rockaway, NJ
"The plates arrived and are beautiful...with no noticeable flaws. The packing was perfect."
L.D., East Hartford, CT
"Hi, I got it yesterday. What a great packing job you did! Thank you!"
P.D., Zellwood, FL
"Hi, Just a note to let you know that I received my order and I have to commend you on your very secure shipping!! I swear, it took me a half an hour to unwrap it all. I'm pleased to tell you that everything arrived safe and unbroken......I'm thrilled that I could find my pattern that I've been trying to locate since 1984....Your company is a lifesaver......Thank you so much!!"
J.S., Reading, PA
"My spoons arrived yesterday, and they are beautiful!!! Thank you so much for handling my order so quickly."
P.B., Yellowknife, NWT Canada
"Just a quick email to let you know how pleased I am with my order. The box arrived very quickly, was packed very professionally and the dishes were perfect. Thanks so much."
C.S., Belleville, MI
"I am so pleased to know that your company exists! I am sure that there are many others like myself that have discarded dinnerware for years not knowing that replacement pieces could be found. I am going to let everyone I know hear of your company."
G.C., Calgary, AB Canada
"THANKS REPLACEMENTS, LTD. Received the shipment just fine. No worries. The entire transaction was terrific. Looking forward to ordering MORE! Sharing this with all my friends! Especially since the Canadian dollar is on par! Thanks from a very, very happy customer!"
T.K., Sussex, United Kingdom
"Thank you for the package which arrived this afternoon, safe and sound. We are delighted that the gaps in our favourite Blue Phoenixware have now been filled. These had been among the victims of an especially bad home-moving operation last December - and the scars can now be healed. We have been most impressed by the friendly efficiency of your excellent service."
S.S., Clover, SC
"It is ALWAYS a pleasure to do business with Replacements! I only wish other businesses could measure up to your level of service! I especially appreciate your allowing me to order ONLINE and then pay with a check. I realize this must create extra work for you, but, it's a benefit I truly appreciate. Look forward to doing more business in future years!"
G.L., New York, NY
"Thank you very much for having expedited my order and handled everything so very well. You have an incredible organization."
T.B., Greenwood, LA
"Thank you. My other bowls arrived in perfect condition. Thank you very much for the fantastic customer service."
P.C., Mt. Washington, KY
"Received order today. Pieces were beautiful. Thanks."
C.H., Miami, FL
"Just wanted to thank you for the prompt, perfect shipping of this wedding shower gift to my nephew and his bride! They were so thrilled with the items they received -- everything was in excellent condition upon arrival! When I saw them at the wedding on 9/8/07, they were very animated in their appreciation for the great gift. You are the best!"
D.H., Rushville, IN
"First, I wish to compliment you on your excellent service. This is the second order I have placed with you and it was fast, efficient and without hassle. I am extremely grateful and would recommend you to anyone who is looking for replacements for their china, crystal, etc. Thank you again."
J.M., Birmingham, AL
"Hi, I just received my order of Tulip Time by Johnson Brothers. Thank you so much! Everything was perfect. I love the dishes. They are even better than I imagined. I can't wait to order more."
J.N., North Chelmsford, MA
"I received the nightlights today. They are lovely! Thanks! It's great doing business with You."
F.L., New York, NY
"I have received my plates and just want to thank you for your excellent service!!!"
B.L., Little Falls, NJ
"I received the paperweight today and i am just THRILLED with it. I am very impressed with your prompt reliable service via "standard" shipping. I cannot find the minor flaws in the paperweight so they are minor indeed and this is a welcome addition to my collection. I have always had wonderful experiences with replacements and will continue to order from you. Thank you very much."
L.H., Grandbury, TX
"I received my platter in perfect condition and it is beautiful!! Thanks so much. I know where I'll be doing more shopping!"
B.B., Philadelphia, PA
"Hello, I hope this "thank you" will be received by all parties responsible for alerting me to the availability of my teapot and lid, which I ordered immediately. The teapot and lid were received in good order and within the week. It has taken its rightful place, front and center, in my china cabinet.Many thanks, this was very important to me and well worth the wait.Looking forward to my next "tea" using my new pot, I remain, Sincerely"
M.P., Apple Springs, TX
"I always enjoy the historical sketches - thanks to those who are pulling them together and sharing."
J.W., Manhattan Beach, CA
"Hi y'all, I am beyond pleased with my recent order of Corning Prego. As always, it was beautifully packed. Thanks to you, I've now replaced or added pieces to my everyday dishes, everyday cutlery, fine china and crystal. I will definitely be back for more. I couldn't be happier! Thanks"
A.C., Red Hill Canberra, Australia
"To the Staff, My parcel of replacement china arrived today and I am so thrilled. I have now completed sets that have been handed down from my grandmother which is just wonderful. I was stunned that the parcel arrived so quickly and so beautifully wrapped thank you so much. I am now looking forward to going through all my old china and contacting you again for other items. Sincere thanks from Australia"
L.M., Baton Rouge, LA
"Dear Replacements, Many, many thanks for your superb service and fabulous selection! I made an order on a Tuesday and it arrived (safely packaged) on Wednesday morning... just in time to be wrapped and presented to the bride-to-be!! I will be ordering from Replacements.com again and again --- and, telling friends to do the same!"
J.S., British Columbia, Canada
"Hello - I just wanted to let you know the silver arrived today! It's absolutely beautiful and I couldn't be happier!! Thank you so much for your prompt service - it has truly been a pleasure doing business with you!"
D.W., Smithfield, VA
"When we moved out of our house in Chesapeake, VA, in 2002, the new house wasn't yet completed so much of our stuff, including my china, went into storage (moved each time by my new husband). When it came out of storage 5 months later, I discovered that all 8 dinner plates were badly chipped in the same location (the box had, obviously, hit the ground at some point) and my soup tureen (which I'd brought back from Harrod's years earlier in my carry-on luggage) was destroyed. John claimed I'd packed it poorly but I wasn't buying his excuse since I'd packed and moved that china four times before this with no problems. The pattern was Wedgwood's Williamsburg Potpourri (I'd bought it in the mid-'70s), which had been discontinued a few years earlier. Fortunately, Replacements had not only the dinner plates but the tureen, also, so John was out $600 but I had my china again. I'm on the email list and we usually stop by on our several-times-a-year drive to Charlotte. The email notices also turned up two additional dinner plates in an obscure pattern (Royal Derby's Peony) that I'd discovered in the early '90s but which was discontinued within a few years. For that, also, I'd brought back two dinner/two salads in my carry-on during another visit to London in 1995, and now, courtesy of Replacements, I'm up to four. I love your store! "
D.J., Gladstone, MO
"a note to thank you all very much for my recent connection (as a new customer) and order from your company...I was truly impressed with the quality and promptness of your service...and when I needed to return an order (my mistake), it was so easy and the two people I connected with were incredibly friendly and kind, which is so rare these days...again thank you and I hope to do more business with you in the future as I am already considering expanding my dish pattern!"
S.P., Cornwell, United Kingdom
"Just a message to say this order arrived safely. We now have a full dinner service. My father bought the original 12 piece dinner service in Hong Kong in 1963 so it is wonderful to have all the missing pieces replaced."
A.S., Sanford, FL
"yesterday, I was at your location for selling some of my mom's china as she passed away 6-4. I was totally in awe of the showroom as it was quite classy ! everyone I dealt with was professional and respectful as well as pleasant particularly two of your associates. I left feeling like your organization was of high caliber and good customer service which does not happen often. I will most likely be back another time. I was not at my best as I had driven from Orlando,Florida so I was a bit weary ! thank you for the proper service ."
D.T., Torrance, CA
"I just wanted to thank you for your story on the Metlox factory. I have a few of their pieces only because I grew up not far from the Manhattan Beach Factory. I never knew the whole story but it was interesting to me! I also love your company. I made my first purchase over 20 years ago and you have never let me down. News Update: The Metlox factory site is in a very expensive real estate area and after much arguing, they finally decided on a shopping plaza, which is what sits there now. When I was growing up, just regular folks lived in Manhattan Beach but now I doubt that the factory would have survived even if the pottery stayed popular. Wealthy people don't want to look at factories. Kindest Regards"
M.J. South Australia, Australia
"hi, i have just received my parcel and i am thrilled, your service is superb and so fast. well done i'll be ordering more from you and have already passed on to friends your website. expect more orders from australia"
More Pages of Letters From Our Customers!