Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.D.P., Wenatchee, WA
"Nice service to have!"
J.S., Cazenova, NY
C.H., Brooklyn, NY
"I have been a very satisfied customer of Replacements.com for many years. They have been extremely helpful in providing me with china, crystal, and silver. Their Customer Service people are great! They are courteous and knowledgeable. If they don't have something, they don't have it. But if they do have it on hand, it is quickly and carefully packed on its way to you. I have nothing but praise for this company. They have always been honest with me and provided exactly what they indicated they would. In the extremely rare instance that I am not completely satisfied with any piece, it is cheerfully received back by the company. They are the absolute best at what they do -- bar none!"
R.R., Bethlehem, PA
"I used your service to sell items and was very impressed by the efficiency and fairness of the process. You were very prompt in your response and information needed to send items was easily understood. My items were evaluated in only one day!"
M.L., Laconia, NH
"It was a pleasure ordering from you. The china that I ordered arrived more quickly than I expected and it was amazingly well packed. You could tell that your staff takes great pride in their work. I am extremely happy. I look forward to ordering more footed coffee cups when they become available."
J.C., Canton, MI
"You provide a wonderful service."
J.L., Walnut Creek, CA
"Your service is wonderful. Not only is your service valuable to fill in existing collections it is valuable as a resource when researching patterns and even in finding items you did not know existed."
S.S., Alberta, Canada
"A friend from Regina, Saskatchewan told me about the Replacements site many years ago and we have both used it to increase our crystal and china sets that had been discontinued. I have been using your service for many years with success. The most recent purchase was to bring my Mother's Wedgwood set bought in the 60's and which I inherited, up to 10 place settings, and to add cream soups. It meant a lot to be able to add to this childhood treasure. I have never had a single complaint about your service."
C.D., Stuart, FL
"I have been a fan of Replacements for so long I do not remember how I found you. Several friends have found pieces they thought were lost to them and everyone has always been very kind when contacted. Thanks for hunting down the things we need and want to complete our treasures."
J.H., Kennesaw, GA
"Love your site. I've used this easy process for silver, crystal and china. I have been pleased with every piece from Replacements, Ltd."
M.F., Laurel, MS
"I love your store."
L.K., Cambridge, MA
"I have happily done business with you for decades!"
J.J., Navarre, FL
"I have used you for 30 years and am still pleased with your service and products."
K.A., Papillion, NE
"Your company has a wide selection and is very customer friendly. I was able to speak with a person. I especially appreciated your email letting me know when your company received what I was looking for."
R.B., Pleasant View, TN
"I enjoyed your success story!"
C.C., Encinitas, CA
"You always have a wonderful service."
P.C., Brooklyn Park, MN
"The Customer Service is excellent as different people have gotten back to me with answers to my emails very promptly!"
A.L., Jacksonville, FL
"Have been very pleased with your help and business attitude. A plus for me, right along with your professionalism, promptness, courteous manner, and attention to detail, is your attitude towards animals."
K.W., South Hadley, MA
"I have purchased pieces of my china and also crystal glasses in my pattern. Having married in 1977 there aren't so many places where I can replace a broken piece so I was very pleased to discover you years ago through a Yankee magazine ad. You do a wonderful job."
E.R., Whittier, CA
E.T., Nova Scotia, Canada
"I have ordered and received pieces for this pattern (my grandmother's) from your company and have been very pleased with your service."
N.N., Ontario, Canada
"So pleased with your service."
A.S., Ardlethan, Australia
"What a wonderful site."
E.S., Henrico, VA
"Quick service, thank you. I was impressed with the careful packing for delivery."
K.A., Carnegie, PA
"Love Replacements, Ltd......you have saved me tons of money!"
J.P., Attleboro, MA
"Thank you, I appreciate your assistance."
P.K., San Diego, CA
"Your services are appreciated."
D.C., Salem, OR
"This is an invaluable website for the ease and large database they offer to find replacement dishes for dish sets. I didn't know a service such as this existed until I uploaded a photo and searched to find the pattern. Although my set was not found - I will return if I need any replacement dishes or cups for my other sets. Great service, really easy to use and it took less than five days; which I thought was very acceptable."
R.B., Harleysville, PA
"Replacements, your work of archiving, cataloging, and preservation has transformed owning fine tableware from a guilty pleasure of idle matrons into an important and historically revealing decorative art, as significant in its way as painting, sculpture, and furniture. Thank you from one of your millions of loyal customers."
G.W., Grosse Pointe Shores, MI
"Have referred you to others! You are terrific!"
C.S., Elmore, AL
"We've already bought quite a few items from y'all. Good stuff and great service!"
J.S., Ontario, Canada
"Wonderful and fast service."
H.M., Lindenhurst, NY
J.G., Glen Burne, MD
"I've used your company before and been quite happy with the results."
G.C., Mayfield Heights, OH
"I have been working with you for years and have always been very satisfied and have given your contact information to many of my friends."
V.M., Kent, WA
"Your website is well organized and user friendly."
S.R., Bend, OR
"Years ago someone referred me to your website, when I was whining about having broken a favorite piece of china. I was able to find the replacement piece I needed and was amazed at all the china patterns your site includes. I like to use coordinating but mismatched dinnerware, so it's great fun for me to peruse your site. I appreciate the array of patterns you offer, the ability to purchase just a single piece and the quick shipping. I just recently entered a "please find me" request for a spoon rest that bit the dust in the sink, so I look forward to Replacements.com being able to help me out again."
M.R., Garibaldi, OR
"Great web site!"
C.H., Forest Grove, OR
"I've had a previous order filled and I was delighted with the service, packing, and the items. Many thanks!"
V.H., Palm Beach Gardens, FL
"I have been pleased with the info and the pieces I have ordered."
More Pages of Letters From Our Customers!