Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.C., Johnstown, NY
"Love your service and site."
T.P., Hamden, CT
"Replacements is an outstanding company. Another order just arrived; we could not be more delighted to find the special glasses that graced the family table 75 years ago. "
P.T., Neosho, MO
"Every single time I phone your company, it is an uplifting pleasure! Your staff members are all such a joy to speak with. Not only are they extremely pleasant, but also knowledgeable. When/if there's some little thing they don't know for sure, they offer to check before answering and then they always call back promptly with the correct information. They have all been totally delightful personalities, besides. I've been buying my full silver service from you piece by piece for a long time, and your company made such a good impression on me that when visiting North Carolina a number of years ago, I made a special detour just to come and visit you. I've read about how your staff may bring pets to work! You, yourselves (the owners and management), must also be delightful people and a joy to work with. Long may you live and prosper! (Oh, and BTW, the items you sell ain't too shabby, neithers!)"
B.F., Decatur, GA
"It was a surprise to receive a notice from you in the mail letting me know about more pieces available of my china pattern! What a great service! No wonder you have been in business for so many years."
B.K., Warren, MI
"I've ordered from you before and love your site. I recommend you all the time."
K.M., South Fork, CO
"Easy to navigate your site."
J.L., Providence, NC
"Great site to search for china, crystal, etc."
E.D.P., Wenatchee, WA
"Nice service to have!"
J.S., Cazenova, NY
C.H., Brooklyn, NY
"I have been a very satisfied customer of Replacements.com for many years. They have been extremely helpful in providing me with china, crystal, and silver. Their Customer Service people are great! They are courteous and knowledgeable. If they don't have something, they don't have it. But if they do have it on hand, it is quickly and carefully packed on its way to you. I have nothing but praise for this company. They have always been honest with me and provided exactly what they indicated they would. In the extremely rare instance that I am not completely satisfied with any piece, it is cheerfully received back by the company. They are the absolute best at what they do -- bar none!"
R.R., Bethlehem, PA
"I used your service to sell items and was very impressed by the efficiency and fairness of the process. You were very prompt in your response and information needed to send items was easily understood. My items were evaluated in only one day!"
M.L., Laconia, NH
"It was a pleasure ordering from you. The china that I ordered arrived more quickly than I expected and it was amazingly well packed. You could tell that your staff takes great pride in their work. I am extremely happy. I look forward to ordering more footed coffee cups when they become available."
J.C., Canton, MI
"You provide a wonderful service."
J.L., Walnut Creek, CA
"Your service is wonderful. Not only is your service valuable to fill in existing collections it is valuable as a resource when researching patterns and even in finding items you did not know existed."
S.S., Alberta, Canada
"A friend from Regina, Saskatchewan told me about the Replacements site many years ago and we have both used it to increase our crystal and china sets that had been discontinued. I have been using your service for many years with success. The most recent purchase was to bring my Mother's Wedgwood set bought in the 60's and which I inherited, up to 10 place settings, and to add cream soups. It meant a lot to be able to add to this childhood treasure. I have never had a single complaint about your service."
C.D., Stuart, FL
"I have been a fan of Replacements for so long I do not remember how I found you. Several friends have found pieces they thought were lost to them and everyone has always been very kind when contacted. Thanks for hunting down the things we need and want to complete our treasures."
J.H., Kennesaw, GA
"Love your site. I've used this easy process for silver, crystal and china. I have been pleased with every piece from Replacements, Ltd."
M.F., Laurel, MS
"I love your store."
L.K., Cambridge, MA
"I have happily done business with you for decades!"
J.J., Navarre, FL
"I have used you for 30 years and am still pleased with your service and products."
K.A., Papillion, NE
"Your company has a wide selection and is very customer friendly. I was able to speak with a person. I especially appreciated your email letting me know when your company received what I was looking for."
R.B., Pleasant View, TN
"I enjoyed your success story!"
C.C., Encinitas, CA
"You always have a wonderful service."
P.C., Brooklyn Park, MN
"The Customer Service is excellent as different people have gotten back to me with answers to my emails very promptly!"
A.L., Jacksonville, FL
"Have been very pleased with your help and business attitude. A plus for me, right along with your professionalism, promptness, courteous manner, and attention to detail, is your attitude towards animals."
K.W., South Hadley, MA
"I have purchased pieces of my china and also crystal glasses in my pattern. Having married in 1977 there aren't so many places where I can replace a broken piece so I was very pleased to discover you years ago through a Yankee magazine ad. You do a wonderful job."
E.R., Whittier, CA
E.T., Nova Scotia, Canada
"I have ordered and received pieces for this pattern (my grandmother's) from your company and have been very pleased with your service."
N.N., Ontario, Canada
"So pleased with your service."
A.S., Ardlethan, Australia
"What a wonderful site."
E.S., Henrico, VA
"Quick service, thank you. I was impressed with the careful packing for delivery."
K.A., Carnegie, PA
"Love Replacements, Ltd......you have saved me tons of money!"
J.P., Attleboro, MA
"Thank you, I appreciate your assistance."
P.K., San Diego, CA
"Your services are appreciated."
D.C., Salem, OR
"This is an invaluable website for the ease and large database they offer to find replacement dishes for dish sets. I didn't know a service such as this existed until I uploaded a photo and searched to find the pattern. Although my set was not found - I will return if I need any replacement dishes or cups for my other sets. Great service, really easy to use and it took less than five days; which I thought was very acceptable."
R.B., Harleysville, PA
"Replacements, your work of archiving, cataloging, and preservation has transformed owning fine tableware from a guilty pleasure of idle matrons into an important and historically revealing decorative art, as significant in its way as painting, sculpture, and furniture. Thank you from one of your millions of loyal customers."
G.W., Grosse Pointe Shores, MI
"Have referred you to others! You are terrific!"
C.S., Elmore, AL
"We've already bought quite a few items from y'all. Good stuff and great service!"
J.S., Ontario, Canada
"Wonderful and fast service."
H.M., Lindenhurst, NY
More Pages of Letters From Our Customers!