Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.K., Cambridge, MA
"I have happily done business with you for decades!"
J.J., Navarre, FL
"I have used you for 30 years and am still pleased with your service and products."
K.A., Papillion, NE
"Your company has a wide selection and is very customer friendly. I was able to speak with a person. I especially appreciated your email letting me know when your company received what I was looking for."
R.B., Pleasant View, TN
"I enjoyed your success story!"
C.C., Encinitas, CA
"You always have a wonderful service."
P.C., Brooklyn Park, MN
"The Customer Service is excellent as different people have gotten back to me with answers to my emails very promptly!"
A.L., Jacksonville, FL
"Have been very pleased with your help and business attitude. A plus for me, right along with your professionalism, promptness, courteous manner, and attention to detail, is your attitude towards animals."
K.W., South Hadley, MA
"I have purchased pieces of my china and also crystal glasses in my pattern. Having married in 1977 there aren't so many places where I can replace a broken piece so I was very pleased to discover you years ago through a Yankee magazine ad. You do a wonderful job."
E.R., Whittier, CA
E.T., Nova Scotia, Canada
"I have ordered and received pieces for this pattern (my grandmother's) from your company and have been very pleased with your service."
N.N., Ontario, Canada
"So pleased with your service."
A.S., Ardlethan, Australia
"What a wonderful site."
E.S., Henrico, VA
"Quick service, thank you. I was impressed with the careful packing for delivery."
K.A., Carnegie, PA
"Love Replacements, Ltd......you have saved me tons of money!"
J.P., Attleboro, MA
"Thank you, I appreciate your assistance."
P.K., San Diego, CA
"Your services are appreciated."
D.C., Salem, OR
"This is an invaluable website for the ease and large database they offer to find replacement dishes for dish sets. I didn't know a service such as this existed until I uploaded a photo and searched to find the pattern. Although my set was not found - I will return if I need any replacement dishes or cups for my other sets. Great service, really easy to use and it took less than five days; which I thought was very acceptable."
R.B., Harleysville, PA
"Replacements, your work of archiving, cataloging, and preservation has transformed owning fine tableware from a guilty pleasure of idle matrons into an important and historically revealing decorative art, as significant in its way as painting, sculpture, and furniture. Thank you from one of your millions of loyal customers."
G.W., Grosse Pointe Shores, MI
"Have referred you to others! You are terrific!"
C.S., Elmore, AL
"We've already bought quite a few items from y'all. Good stuff and great service!"
J.S., Ontario, Canada
"Wonderful and fast service."
H.M., Lindenhurst, NY
J.G., Glen Burne, MD
"I've used your company before and been quite happy with the results."
G.C., Mayfield Heights, OH
"I have been working with you for years and have always been very satisfied and have given your contact information to many of my friends."
V.M., Kent, WA
"Your website is well organized and user friendly."
S.R., Bend, OR
"Years ago someone referred me to your website, when I was whining about having broken a favorite piece of china. I was able to find the replacement piece I needed and was amazed at all the china patterns your site includes. I like to use coordinating but mismatched dinnerware, so it's great fun for me to peruse your site. I appreciate the array of patterns you offer, the ability to purchase just a single piece and the quick shipping. I just recently entered a "please find me" request for a spoon rest that bit the dust in the sink, so I look forward to Replacements.com being able to help me out again."
M.R., Garibaldi, OR
"Great web site!"
C.H., Forest Grove, OR
"I've had a previous order filled and I was delighted with the service, packing, and the items. Many thanks!"
V.H., Palm Beach Gardens, FL
"I have been pleased with the info and the pieces I have ordered."
S.K., Staten Island, NY
"I have been a member for 10 years. Love this site!!"
S.V., Winneetka, IL
"You are great."
R.J., Houston, TX
"This web site gets better all the time!"
A.F., Lake Havasu City, AZ
S.M., Amarillo, TX
"Great selection and service."
L.E., Powder Springs, GA
"While unpacking my first order of Blue Danube China, I was amazed at how well my 8+ pieces were packed! The items were neatly and thoroughly wrapped with great care and expertise. Thank you!"
B.C., Stephenville, TX
"You have provided excellent service in our prior orders. Your service is exemplary in every respect from the quality of the merchandise, to the quick response to questions, prompt mailing of the order, and expert packing of the fragile items. Also, your service of monitoring hard to find items and providing email notifications of the receipt of items is super."
B.R., Aurora, CO
"I also visited your facility and was very impressed -- I could have spent days looking around. I wish that I lived closer, so that I could visit more often. After my visit, I placed a couple of orders and was highly satisfied with my purchases. I thank them for their fine service."
S.C., Ft. Worth, TX
"Love your service. Replacement patterns and pieces are vital to preservation of the artistry and craftsmanship which has been developed through the centuries. Without your extensive collections and knowledgeable representatives, we would lose parts of our parents and grandparents heritage. Knowing how much their heirlooms meant to them, I am thrilled to be able to replace or add to their collections over time. I love your service, and I hope you are flourishing in your business as you should be."
J.B.T., Ontario, Canada
"Thanks to Replacements I have been able to complete and use the lovely set of china that was my great grandparents!!" "I am an environmentalist and not only does this help preserve my heritage, it also SAVES and REUSES."
H.H., Anchorage, AK
"My recent order from Replacements included small, fragile items like glassware, an egg cup, and glass spoons along with heavy items like cake plates. The package wrapping method is the best! I was amazed to receive a box much larger than expected and found each item individually wrapped, and wrapped, and wrapped. I had never seen before the primary wrapping- that extremely cushiony heavy paper honeycombed with tiny slits. Everything was in a nest of Styrofoam peanuts. All packing can be used repeatedly by me and others. As an Alaskan, I was very happy with free shipping, as such offers often exclude Alaska and Hawaii. Thanks to everyone at Replacements."
More Pages of Letters From Our Customers!